bitcoinvps.net Contact?

[rdonohoe]

Hey,

I bought a VPS from bitcoinvps.net recently paid for it straight away and haven't heard from them!

Anyone any contact with them or any details?

Any help would be great.

R

[BinaryMage]

Hey,

I bought a VPS from bitcoinvps.net recently paid for it straight away and haven't heard from them!

Anyone any contact with them or any details?

Any help would be great.

R

You may be out of luck, that company seems to be defunct.

https://bitcointalk.org/index.php?topic=45657.0
https://bitcointalk.org/index.php?topic=50874.0

[Stephen Gornick]

Hey,

I bought a VPS from bitcoinvps.net recently paid for it straight away and haven't heard from them!

Anyone any contact with them or any details?

Their site shows:

BitCoinVPS is a trading name of Rack Internet Ltd.
Rack Internet Ltd, 145-157 St John Street, London, EC1V 4PW

 - http://www.bitcoinvps.net/contact/#

Without a username yet you cannot login to file a ticket:
 - https://my.bitcoinvps.net/submitticket.php

But have you tried their pre-sales contact method?
 - https://my.bitcoinvps.net/contact.php

[accod]

I should have checked here first.  Ordered a vm from bitcoinvps a few days ago, paid straight away and haven't heard anything.  Invoice shows as being unpaid yet coins were transferred to bit-pay.com.  Anyone had any luck contacting bit-pay?  It was only just over 1 bitcoin but still annoying.

[Stephen Gornick]

Anyone had any luck contacting

Assuming you've filed a ticket and gotten no response then another contact method for Bitcoin-VPS that they show is their phone number.
 Email: sales@bitcoinvps.net  Phone: 0870 4710 895
 - http://www.bitcoinvps.net/contact/#

Have you tried that?

[accod]

I'll try giving them a ring tomorrow.

This also looks like them (same address and phone number):

http://twitter.com/#!/europhase/
http://www.europhase.net

[accod]

No answer from their phone number although I only tried option 1 (sales).  Didn't want to give them any more money trying all 3 options (0870 is a premium rate number).

Bit-pay, their payment processor, got in touch with me to say they're looking into it.  I requested they halt payments to this company.  Unfortunately they're not able to refund me because they pass the payment on almost immediately.

[Stephen Gornick]

And just to mention, the Trade page on the wiki had been updated on Feb 20th where the wiki username FredrikBacklund had removed BitcoinVPS from the list of "Dedicated/Virtual Server Hosting" vendors.
 
 - http://en.bitcoin.it/w/index.php?title=Trade&action=historysubmit&diff=24149&oldid=24148

[Steve]

We've still been unable to reach anyone from bitcoinvps.  We have stopped processing payouts on their account until it can be cleared up.  It's an odd situation for sure.  I can't imagine there was an intention to scam people and they didn't have a huge amount of orders.  It makes me wonder if something happened to the owner of the service.