cryptsy did not add money to account after transfer

[rtr4]

Hello
My last 3 payments sent from Eligius did not arrived on my account in cryptsy. I contacted the customer support and they promised to respond within 24-72 hours but now it is a 7th day and no response.
The money were not added to account. Same happened to my friend.
Has anyone similar experience with cryptsy?
Any advice what to do when they keep silent?
Thanks

[Velkro]

keep posting to support, more noise you make, they will be more willing to do smth about it (trust me)

[JohnFromWIT]

It says this in the box where they receive btc into your account

Notice: Do NOT mine directly to your Cryptsy deposit address.

Best advice I can offer is to try contacting them again.
Also make sure it is the deposit address for bitcoin and not trade key.

[rtr4]

I did contact them several times. Now it is 8th day.
I sent them all infos in blockchain. The payments before with same key went trough without problem.
Same problem has my friend.

[maurya78]

Keep pushing support, they are known to take 5 to 10 days to credit on occasion

[ranochigo]

I did contact them several times. Now it is 8th day.
I sent them all infos in blockchain. The payments before with same key went trough without problem.
Same problem has my friend.

They specifically warned you not to mine directly to the exchange wallet. They cannot detect transactions from freshly mined Bitcoins.

[PangPang]

It says this in the box where they receive btc into your account

Notice: Do NOT mine directly to your Cryptsy deposit address.

Best advice I can offer is to try contacting them again.
Also make sure it is the deposit address for bitcoin and not trade key.

Exactly.

If you want to use pools like p2pool and Eligius, you should use your own personal address to collect the mining payment.
If you want to use exchanges to receive mining payment, you should use pools like btcguild and Slush.

[digit]

Hello
My last 3 payments sent from Eligius did not arrived on my account in cryptsy. I contacted the customer support and they promised to respond within 24-72 hours but now it is a 7th day and no response.
The money were not added to account. Same happened to my friend.
Has anyone similar experience with cryptsy?
Any advice what to do when they keep silent?
Thanks

cryptsy support can very misleading and unreliable.  alot of people have issues dating back months with them and quick search here will confirm this.  they fix things on their own schedule and care little about their users. 

[ranochigo]

Hello
My last 3 payments sent from Eligius did not arrived on my account in cryptsy. I contacted the customer support and they promised to respond within 24-72 hours but now it is a 7th day and no response.
The money were not added to account. Same happened to my friend.
Has anyone similar experience with cryptsy?
Any advice what to do when they keep silent?
Thanks

cryptsy support can very misleading and unreliable.  alot of people have issues dating back months with them and quick search here will confirm this.  they fix things on their own schedule and care little about their users. 

It isn't cryptsy's fault. He mined Bitcoins directly into the address when the deposit page told him not to mine directly into the address.

[shogdite]

It isn't cryptsy's fault. He mined Bitcoins directly into the address when the deposit page told him not to mine directly into the address.

This, for all of Cryptsy's faults I think this is a case of user error

[digit]

Hello
My last 3 payments sent from Eligius did not arrived on my account in cryptsy. I contacted the customer support and they promised to respond within 24-72 hours but now it is a 7th day and no response.
The money were not added to account. Same happened to my friend.
Has anyone similar experience with cryptsy?
Any advice what to do when they keep silent?
Thanks

cryptsy support can very misleading and unreliable.  alot of people have issues dating back months with them and quick search here will confirm this.  they fix things on their own schedule and care little about their users. 

It isn't cryptsy's fault. He mined Bitcoins directly into the address when the deposit page told him not to mine directly into the address.

So why hasn't the support informed him of that already then?  Its not about the reason for him missing coins, He is now posting here because he hasn't heard anything back from Cryptsy except the auto reply from their email bot.
Their support can and do leave issues hanging for months without updates or resolution regardless of who is at fault.  Out of all the exchanges their support is one of the worst imo. 

[Yakamoto]

The first thing I am going to say is that you should read the notes.

They even SAID don't send mined coins directly to their wallets. So that's your first problem.

You will eventually have the coins be registered (Hopefully) as you get more and more of them.

Just wait a while and contact them if it doesn't work.

[ranochigo]

Hello
My last 3 payments sent from Eligius did not arrived on my account in cryptsy. I contacted the customer support and they promised to respond within 24-72 hours but now it is a 7th day and no response.
The money were not added to account. Same happened to my friend.
Has anyone similar experience with cryptsy?
Any advice what to do when they keep silent?
Thanks

cryptsy support can very misleading and unreliable.  alot of people have issues dating back months with them and quick search here will confirm this.  they fix things on their own schedule and care little about their users. 

It isn't cryptsy's fault. He mined Bitcoins directly into the address when the deposit page told him not to mine directly into the address.

So why hasn't the support informed him of that already then?  Its not about the reason for him missing coins, He is now posting here because he hasn't heard anything back from Cryptsy except the auto reply from their email bot.
Their support can and do leave issues hanging for months without updates or resolution regardless of who is at fault.  Out of all the exchanges their support is one of the worst imo. 

Not sure, I believe those exchanges have a lot of support tickets to handle with. Some of them simply have no time to handle tickets that cannot be solved. It would take a really long time to manually process it, I believe it is placed at the lowest priority.

[rtr4]

Well mining directly is also questionable. When you reach certain amount of BTC then they are sent to cryptsy. I see it as regular transaction. It is not like they send every 0.0000x btc 3x a day. And beside it had worked several times before and my question was why it stopped working.
Anyway thanks all for advices about the wallet. I already transfered money away just in case.

[DavidHume]

Also consider using another exchanges like Poloniex and Bter.

[rtr4]

And what is the difference between slush and eligious in terms of sending payments? In slush you set your treshold and in eligiious they send you the btc just automatically. Either way the money are sent in certain time period as regular transaction. Or am i wrong?
They point is IT WORKED and WHy it suddenly stopped.

[BTC_Fundamentals]

so far no problems with cryptsy.
Did you verified your account ?

[rtr4]

I didnt do 2 way authorization yet.
Searching for info about class action lawsuit.
I do not want let this go

[JohnFromWIT]

What sized payment? Must have been huge to get so worked up over.
Bitcoin is still developing, everything you do with it should be considered a calculated risk.
When you lose out, just learn from it and move on.

[Minnlo]

And what is the difference between slush and eligious in terms of sending payments? In slush you set your treshold and in eligiious they send you the btc just automatically. Either way the money are sent in certain time period as regular transaction. Or am i wrong?

There are quite some differences between ordinary transactions and coinbase transactions (block generation rewards).
And IIRC, most exchanges won't read the coinbase transactions at all when they process the block data.