Recently asked them to change my order from two miners to one. Received the following response:
"Hello there,
I am very sorry but this is not possible as your order has already been processed.
Best Regards,
Alpha Technology Team"
Leads me to the following questions:
1) Order has been processed yet no physical product exists? This is the type of answer I expect from, say...Amazon after my order has already shipped. How can my order not be able to be changed when you're practically begging people, in your 'newsletters,' to order more from batch 1?
2) How legal is their pre-order policy in their terms of service? I realize the UK has different laws than the United States, but the way I read their pre-order policy...it basically sums up to the following: "we're going to lead you on for months and months and finally, when it comes time to pay, we still have no physical product or even a demo of a product, but you're shit out of luck"?
3) Why is it taking weeks and weeks to answer a simple email? "I'm too busy" seems to be the general response here from Alpha Tech...(as of two hours ago per the "email update" I received):
"We will be up to date on our emails within a matter of days (there will be a few exceptions so please I know nobody likes waiting but if you're not being served it just means somebody else is)."
Seriously guys? Several weeks to respond to emails?
I could literally take a vacation, come back home from vacation, sleep for 7 days straight, and still answer emails more timely than I've seen....and supposedly there's an entire team?
I'm not the only one:
http://www.reddit.com/r/litecoinmining/comments/27qfwq/alphat_are_not_responding_to_many_customer_emails/Seems like this guy's emails were responded to....so it takes a Reddit post to get an answer to your email?
4) They have the time to update the design of their website, but not respond to customer emails?
5) I stumbled upon this reddit post in which someone visited their "office"
http://www.reddit.com/r/litecoinmining/comments/1uveun/alpha_technologys_scam_team_akram_akram_akram_and/Care to explain at all Alpha Tech? Do I need to contact daddy Akram and tell him what bad boys you've been? Or is he part of this whole ordeal?
Here's another:
http://www.reddit.com/r/litecoinmining/comments/1uju18/best_explanation_by_far_that_ive_seen_on_why/And some more people skeptical of Alpha Tech:
http://www.reddit.com/r/litecoinmining/comments/1uju18/best_explanation_by_far_that_ive_seen_on_why/As a final note, yes, I realize I should've taken caution when ordering from Alpha Tech. Yes, I saw the warning signs, and yes I made an impulse buy. This is absolutely terrible business practice, and I recommend that anyone considering buying into their "Batch 1" to proceed with EXTREME CAUTION.
If I were running a company and had a viable product, and was going to launch at my expected time frame, I'd take any refund requests personally and basically say "Fuck you, you're missing out, here's your full refund...good luck moron". Instead what we're seeing is...."we're too busy for our customers. Please wait some more, but it doesn't matter anyway, we'll send you a newsletter again tomorrow to try to convince you we're legit and you should complete your order instead of cancelling".
DO NOT ORDER FROM ALPHA TECH.
