He's online now, try PM him
if he doesn't reply you and nothing response for your customer ticket, give him 2x24 hours
if still no response, just create scam accusation
I guess it's fixed now,
My withdrawal failed as well, but now it stays on pending all the time!
Edit: Fixed! And probably the last time I play at this site. In a period of 10 days I played here, about 5-6 issues raised, like cancelled hands, disappearing won bets, payout stucks and arguable support.
At the end of the road Cloudbet WILL resolve your problems, but it's just too much hassle and headache for me. Guess I'm just a sucker for the nice lay-out. Will play again when your platform is proven stable.