Does anyone know of another way to contact a person at Mt. Gox?
The Support drone I have been talking to is either an idiot, or purposefully being an ass.
Not only am I out the $50 wire transfer, due to inaccurate information provided by one of their own "Support Agent"s, they are charging me another $50 in fees! The idiot dealing with my support request keeps trying to blame me for the problem, ie "but you have mistakenly", even though I followed the instructions provided to the letter.
I bank with a Credit Union, and they do not have a Swift#, they only have an ABA#, for transfers within the states. The Wire transfer form does not provide an option for an ABA#, only Swift#'s. I inquired as to what information I needed to input into the form, and provided the support agent with ALL the bank information for my account except for my actual account #. They responded with specific instructions, which I followed.
Obviously they were wrong, as the transfer didn't go through. So, instead of a transfer of $50(minus fees), I lose that $50, and am being held responsible for a $50 fee the bank levied because the transfer failed! I'll get back ~$25 of the failed transfer, and lose ~$75 in fees due to their incompetence. Nice way of doing business, Mt. Gox! Blame your customer for your failure, and then CHARGE them for it!
The new "Support Agent"'s final response:
Unfortunately, due to our policy, our management group is not able to credit your account more than $25.18. We apologize for any inconvenience caused.