BTCjam wtf?

[Campsis]

This is my support request message to BTCjam.

Hi,

I am sending this message to the whole BTCjam staff, support, and to senior members in a hope that somebody can take their time to read and understand what my issue is and help me accordingly, because so far i am not getting a very pleasant customer service experience.

So here's a quick summary on what happened.


I was just being another active member in the community, taking out loans and repaying them with interest. As you can see on my profile, all of my loans were payed back way before the due date, and i have never made any late payments or especially defaulted on any loans for that matter.

** link removed **

I originally needed help with my credit rating, i noticed that before i took out a loan of 1.5 BTC my rating was (A-), and after i paid it back my rating changed to (B-), so i thought this wasn't right, i emailed customer services asking for help but i didn't get an answer. Instead of getting a reply i got a message saying we need to speak to you over the phone, i was a little bit suspicious, why would they want to speak to me over the phone just because of my rating?. Anyway, i provided customer services with my phone number and after i got a call,  a nice lady answered but i couldn't really make out what the lady on the phone was saying, because the line was quite bad. I understood that she wanted me to confirm my date of birth which i did, and then i got asked why is my address on my "Driving Licence" is different to the address that's on the "Proof of address", i said to the lady it's because it's my old address, the agent didn't say much more, so i went ahead and asked the lady on the phone why is my rating lower than it should be? But instead of getting an answer i got Laughed at (yes that's right) and the lady/agent quickly reponsded "We will send you an email" just before she hung up on me.  I was shocked, i think that is really rude! and is a really bad customer service experience from my point of view.

Anyway, so after the phone call i've waited 24hrs for the email to come through, but i never received anything untill today, so i thought oh well i'll just go ahead and make a new listing since they are not being very helpfull, so i decided to "Create a new loan listing" and this is the message that i got ::

** link removed **   After seeing this i thought to myself, hmm, maybe they need to re-verify my address and ID, so i have deided to upload the documents which were later accepted. I tried creating listing again, but got the same message again.

So i decided to email customer services, this was my message :

Alexis Aiono replied:

You are not able to create another listing because you are overdue on two already. Please pay back your loans before they go to arbitration. Arbitration is a legally binding contract where the lenders will receive all the informaiton of the borrower after 90 days of the first late payment. https://btcjam.com/faqs#arbitration
Best,
Alexis - BTCJam Support

-------------------------------------------------------

After reading this email, i think to myself.. Are you guys serious? Or are you just taking the piss out of me?... Alexis (that's a womans name) i might have been speaking on the phone to her unless you guys got other famela employees working for customer services.

Anyway, as you can see BTCjam are making things really difficult for me, it's been way too long now and this hasn't come to the end yet, the only thing that i want to do is continue taking the loans out and making BTCjam a better community overall.

If anyone higher could sort this problem for me, it would be Really Appreciated!

Thanks for reading,

Kind Regards

[wakhidNkcom]

WOW that's really happen to you?? hahahaha LOL service support i think.. just forget btcjam,, try bitxxx( i forget that site name) but they have same system like BTCjam ... i'm sorry that's happen to you

[Campsis]

WOW that's really happen to you?? hahahaha LOL service support i think.. just forget btcjam,, try bitxxx( i forget that site name) but they have same system like BTCjam ... i'm sorry that's happen to you

Dont know what site you are talking about, regardless of that, i had a good rep on btcjam and now its all down the drain, ffs... Someone should sue them lol

[Campsis]

This is what they just emailed me, hahahahah. What a joke!


You are not able to create another listing because you are overdue on two already. Please pay back your loans before they go to arbitration. Arbitration is a legally binding contract where the lenders will receive all the informaiton of the borrower after 90 days of the first late payment. https://btcjam.com/faqs#arbitration


I can freely say that they dont even bother looking into your account, i mean who does that, pffff, ridiculous

[Vod]

This is what they just emailed me, hahahahah. What a joke!


You are not able to create another listing because you are overdue on two already. Please pay back your loans before they go to arbitration. Arbitration is a legally binding contract where the lenders will receive all the informaiton of the borrower after 90 days of the first late payment. https://btcjam.com/faqs#arbitration


I can freely say that they dont even bother looking into your account, i mean who does that, pffff, ridiculous

You're the joke.

Pay back your loans, scammer.

[Campsis]

This is what they just emailed me, hahahahah. What a joke!


You are not able to create another listing because you are overdue on two already. Please pay back your loans before they go to arbitration. Arbitration is a legally binding contract where the lenders will receive all the informaiton of the borrower after 90 days of the first late payment. https://btcjam.com/faqs#arbitration


I can freely say that they dont even bother looking into your account, i mean who does that, pffff, ridiculous

You're the joke.

Pay back your loans, scammer.

Lol you cant be serious vod ... All of my loans were paid back early and i had 0 active, i dont know what they are talking about.... This is ridiculous:/ im not using btcjam ever again if they dont sort this out and apologise to me

[Vod]

Lol you cant be serious vod ... All of my loans were paid back early and i had 0 active, i dont know what they are talking about.... This is ridiculous:/ im not using btcjam ever again if they dont sort this out and apologise to me

Well, I don't know the whole story.  Apologies if BTCJam is in the wrong.   

[Campsis]

Lol you cant be serious vod ... All of my loans were paid back early and i had 0 active, i dont know what they are talking about.... This is ridiculous:/ im not using btcjam ever again if they dont sort this out and apologise to me

Well, I don't know the whole story.  Apologies if BTCJam is in the wrong.  

I will now write the biggest complaint letter ever, will post it here soon:)

[Campsis]

updated at the top ^

[Campsis]

2 days and counting still no response, i think they cant be bothered...

[BTCJamSupport]

This user was operating under two accounts. One of which is overdue, and the other with a fradulent or stolen identity. The 19050 account is blacklisted because of this. We ask the operator of these accounts to please pay back your debt on the 12575 before you go to arbitration.

https://btcjam.com/users/12575
https://btcjam.com/users/19050

[Campsis]

This user was operating under two accounts. One of which is overdue, and the other with a fradulent or stolen identity. The 19050 account is blacklisted because of this. We ask the operator of these accounts to please pay back your debt on the 12575 before you go to arbitration.

https://btcjam.com/users/12575
https://btcjam.com/users/19050

Please take your time and don't jump into conlusions too quickly! Since you might not be aware, my ID and personal information was compromised by other user in this forum, you can find the thread that i created for it here:

https://bitcointalk.org/index.php?topic=683818.msg7756735#msg7756735

[Campsis]

Oh.... well well well.... BTCjam support has left me a negative feedback on my profile saying that i have defaulted on 11btc loan, I cannot believe this.

I seriously cannot believe this, they are jumping into conclusions way too quickly! I requested them to call me like 1000x times to discuss it and they have never done so, they are not responding to my emails or messages!

As you maybe already are aware from my other thread ::: https://bitcointalk.org/index.php?topic=683818.msg7756735#msg7756735
My identity was stolen along with other users, i have proof of all the emails and everything!

The guy who stole my identity managed to create a fake btcjam account, and a facebook account under my name, which is completely FAKE and they only have 1 friend, and guess what... That 1 friend is him (and he has referenced himself on BTCjam to gain more trust)... And may i ask you what security measures has BTCjam taken in order to detect and prevent this ? None. (People are right, as long as they get their cut they are not bothered and i can see that clearly)

They are saying that i operated 2 accounts, how can they be sure of this? that is COMPLETELY false and they are jumping into conclusions too fast once again, the one and only account that ME&MY GIRLFRIEND use is : https://btcjam.com/users/19050 . She and I have a btcjam account which is completely legit/reputable and we both used it untill they disabled it temporariliy (i hope).


Anyway, I have reported the incident as soon as they told me there is an account under my name to the action fraud online police, and to my local police which they have provided me with the crime reference number, and police will be in touch with me soon to discuss the theft further.

I don't really know what BTCjam is doing for security measures to prevent fraud besides from "Nothing". If it was me i'd like to hear customers side aswell before jumping into conclusions too quickly and leaving people negative feedback for no reason! How can you blaim someone if you messed up ?? .. It's absolutely ridiculous, why do i have to go trought this if i haven't done anything wrong? And yet they even left a negative feedback for me!!!! Wtf seriously guys.... At least they would have the balls to ring me and resolve the issue.


And seriously, i am willing to go to court over this!

[Vod]

Oh.... well well well.... BTCjam support has left me a negative feedback on my profile saying that i have defaulted on 11btc loan, I cannot believe this.

I seriously cannot believe this, they are jumping into conclusions way too quickly! I requested them to call me like 1000x times to discuss it and they have never done so, they are not responding to my emails or messages!

Didn't you claim you've reported them to the police?  What do you expect?

[Campsis]

Oh.... well well well.... BTCjam support has left me a negative feedback on my profile saying that i have defaulted on 11btc loan, I cannot believe this.

I seriously cannot believe this, they are jumping into conclusions way too quickly! I requested them to call me like 1000x times to discuss it and they have never done so, they are not responding to my emails or messages!

Didn't you claim you've reported them to the police?  What do you expect?

Yes i have reported the theft of my personal information to the police, and they are dealing with it. But the thing is why leave me negative feedback and jump into conclusions of accusing me, i have done absolutely nothing wrong and i hold my hands in the air as i say this i am willing to fight it in court aswell. And how must i feel, when on scammers BTCjam profile people are saying stuff like "Lets hunt him down etc" which is under my name..

[kebabman]

Ugh, man, if you are telling the truth then that sucks, but how can we here reading this possibly know what the truth is? BTCJam should at least check the IP addresses used to access those accounts to see if they match, but even that doesn't really prove anything if the scammer was in any way competent.

If you're innocent, all you can do is follow up with your identity theft claim with the police, and walk awy from BTCJam. No one will "hunt you down", peope always say that shit from behind the safety of their keyboard.

Lesson to be learned here; Never give out your personal information (like photo ID, seriously?!) to randoms on the internet (and I include BTCJam in that)!

Personally I'll be staying away from BTCJam, too risky. I once got scammed on here for 0.1BTC by being naive, never again.

Hope you get it sorted relatively stress free, if you're innocent. If you're a scammer, well, I hope you get "hunted down". Only you really know which is true.

[Campsis]

Ugh, man, if you are telling the truth then that sucks, but how can we here reading this possibly know what the truth is? BTCJam should at least check the IP addresses used to access those accounts to see if they match, but even that doesn't really prove anything if the scammer was in any way competent.

If you're innocent, all you can do is follow up with your identity theft claim with the police, and walk awy from BTCJam. No one will "hunt you down", peope always say that shit from behind the safety of their keyboard.

Lesson to be learned here; Never give out your personal information (like photo ID, seriously?!) to randoms on the internet (and I include BTCJam in that)!

Personally I'll be staying away from BTCJam, too risky. I once got scammed on here for 0.1BTC by being naive, never again.

Hope you get it sorted relatively stress free, if you're innocent. If you're a scammer, well, I hope you get "hunted down". Only you really know which is true.

Well that's the thing, BTCjam should take necessery identification steps in order to prevent this happening in the first place, but yes! I agree with you, i know im innocent and will stay away from BTCjam, well done on loosing a customer ... Oh wait! .. They don't care as long as they get their money!

[Acidyo]

Brb buying popcorn.

[Campsis]

Brb buying popcorn.

 

[Campsis]

Just prooves once again that they dont care, they didnt make an effort to contact me.
I take it its a past for them now. At least they left me a souveneirr, a negative feedback lol. Oh well, gg.