Coinabul gone Bust?

[chadqberry]

I received a response to the email I sent Jay on Friday...

Hi Chad,

The metals markets have been more hammered than usual, but your order should be shipping this week.

Thanks very much for your patience as the metals markets start to get back to a normal production rate.

-Jay

I was basically asking for an update since I was past the estimated 10 business days it would take to ship.
I will continue to report progress here and the other thread I posted to.

[DPoS]

My order just shipped...  so it took about 3 weeks turnaround.

If there was some status updates in between it would reduce a lot of worries

[ruddick83]

WOW wish I would have seen this thread before I made an order.  Now im worried it may never arrive.

I have not gotten any response via phone or e-mail since I placed and paid for my order 4 days ago.

[DPoS]

4 days is nothing.  But even in the money for gold sites you usually don't get gold for a few weeks.  Just give him a call so you know he has your order on the radar.  He delivers and your price is locked at time of sale

[Phinnaeus Gage]

I am sure it was not your intention, but you brought a very old thread with an inflamitory and innacurate title back out of the archives.

Shit happens though.q

Yeah, I've been trying to get this thread deleted since the problem was solved a loooong time ago.

I want to learn more about this thread-deletion-process. Locked and title changes I could understand, but deleting a thread would cause great concern to me. I'm now curious as to what other threads may have been deleted.

[chadqberry]

^^^^^What he said^^^^^^^

Plus, I said I would report back; and I received an order of gold today!  I still haven't heard about my other order (45btc) from 4/15 though.  Once again, will report back. 

[xjack]

4/15 was a horrible market day.  As the market declined, so did warehouse inventories.  By mid-week everything was delayed or at 18-20% price premiums, by 4/19 most primaries were simply not taking orders for the most popular products.

Supply side is only now starting to catch up, with most standard products on about 2 week delay.  The price premiums are still a bit high relative to normal.

I'd be willing to bet Coinabul, like most other dealers, is having a hard a time sourcing reasonably priced material with short lead times. 

I've never dealt with Coinabul, so I wouldn't defend him.  I will say that delays are normal for most bullion items right now.

[chadqberry]

I think you are 100% right, they just do a horrible job communicating so no one knows what's going on and assumes the worst.  I don't know why they would have such a hard time saying exactly what you just did to their customers.

[xjack]

Or simply put a banner on the product pages that are delayed?


Most of the bullion buyers in the world are OK with delays as long as they are locked into the price when they ordered - the key is communicating those delays to the customer.  My customers can come knock on my door if I don't answer the phone, which I always do.

Slightly tougher situation when the seller is "virtual", which doubles the requirement for comms being vital to the relationship.