How to follow up with ebay/paypal CHARGEBACK?

[haploid23]

Some random guy registered a brand new account on ebay and purchased an item from me. I shipped it, then he filed a chargeback through his credit card once he received the item. Now paypal is holding my funds.

The thing is, paypal has no say in what his bank decides, so if his bank reverses the payment from paypal, then paypal will pass the loss to me and take my funds. How the fuk can I prevent brand new users from buying my stuff? There is no way to preemptively block new users from doing this shit.

Luckily for me, I documented on video the whole process of me packaging the stuff. I have picture and video proof, but how can I contact his bank to give this evidence of his fraudulent behavior?

[haploid23]

Here is the info on this scumbag. If you happen to be said scumbag and coincidentally see this thread, make it right, otherwise the personal info stays on here.


http://www.ebay.com/usr/sak_stk_znva7hx2?_trksid=p3984.m1559.l2754

Steve Kotoros
9 Capri Dr
Chestnut Ridge, NY 10977

[minerpumpkin]

I really don't know whether publicly posting the address will do any good. If you received the money through PayPal, you should provide the proof to PayPal, I don't know why you would have to deal with his bank.

[AnswerQuestion]

Paypal should be able to file a response to the credit card company on your behalf. You should provide paypal with whatever evidence you have of the transaction so they can send it to the bank.

The likely problem is that if the buyer says the card was stolen or if the card was in fact stolen then you will likely lose, and would need to take legal action against the person who actually received the goods you sold.

[minerpumpkin]

Paypal should be able to file a response to the credit card company on your behalf. You should provide paypal with whatever evidence you have of the transaction so they can send it to the bank.

The likely problem is that if the buyer says the card was stolen or if the card was in fact stolen then you will likely lose, and would need to take legal action against the person who actually received the goods you sold.

Exactly, PayPal has to receive the evidence. I know PayPal often sides with the buyer. But if he - in this case - really can provide videographic evidence that he really shipped the merchandise, wouldn't PayPal protect him as well?

[bluefirecorp]

To be fair, that's fraud. You could always get the local authorities involved. Could sue him in small claims court.

[DrG]

Been there, done that.  Having sold over $50K worth of stuff in the last 20 years I can gladly say I've been eBay free for over 7 years.  For this specific event I can offer no solution other than to see if your local postmaster would suggest opening a mail fraud investigation if you shipped via USPS.  Mail fraud is hard to prosecute but if you are convicted the fines and jailtime are insane.  Contact the buyer and state you will be filiing a complaint of mail fraud with both the post master and the police (police most likely won't file a report unless you receive an item back and got scammed with a brick or something).

[haploid23]

Paypal should be able to file a response to the credit card company on your behalf. You should provide paypal with whatever evidence you have of the transaction so they can send it to the bank.

The likely problem is that if the buyer says the card was stolen or if the card was in fact stolen then you will likely lose, and would need to take legal action against the person who actually received the goods you sold.

Exactly, PayPal has to receive the evidence. I know PayPal often sides with the buyer. But if he - in this case - really can provide videographic evidence that he really shipped the merchandise, wouldn't PayPal protect him as well?

Ebay/paypal should have all the evidence they need. Ebay knows exactly what item the scumbag bought, tracking is uploaded and shows that it's delivered. The account is brand new with zero feedback. Ebay knows all this. Paypal knows all this too because the transaction is linked to ebay.

The problem is that he is filing a chargeback through his credit card. His credit card decides the outcome, not ebay/paypal resolution center. Even if ebay/paypal knows it's fraud, they are at the mercy of the credit card company's decision. Paypal has already withdrew the amount that scumbag charged back, most likely because the credit card company will side with scumbag. If they truly wanted to investigate, the would at least wait for the outcome before taking my funds.

[DrG]

What Paypal does to you if they can't take back funds from you is send you to collections.  So you should demand Paypal rightfully put a lien on this guys property and send him to collections.  If they refuse to do that you could sue them but good luck with that.  Your only hope would be to use a private eye here on the forums and try to get more info to send him to collections directly - that could be dangerous though.  People will kill you for $10 these days.