Cryptsy Withdrawal Delays! (Not Resolved)

[zackprince]

Hey guys, as you probably know there have been several complaints about withdrawal delays on Cryptsy in all types of denominations.

As of now i am trying to withdraw 7500ANC, and for the last couple days the withdrawal is "pending" i already confirmed the email links.

I opened up a ticket:

At first they asked me to confirm my security question. I promptly did so.
Then they asked me to set up 2 Factor Authentication. I politely declined.
Now they refuse to reply with any meaningfull reason as to why my funds are delayed.

I wonder what other peoples experience is with this kind of incompetence? How should i proceed so to most quickly recover my funds?  


Update: All coins have been successfully withdrawn.

Update: I spoke to soon. The last 600 coins are stuck in limbo. There have been no confirmations for 24hours. Why wont the transaction get wrapped into a block? The fee was certainly large enough.

[breakbeater]

Well, in my case 3 months have passed, and no f#$%$ reply, no answer, no coins. I wish you good luck !

[zackprince]

This is absurd, nobody should have to tolerate this inconvenience without some explanation.

[zackprince]

You guys just must be having some bad luck. I have used Cryptsy since day one and have had no unresolved issues. I have traded several thousand BTC in dozens of alt coins with no problem.

The one issue I did have with a non transaction relation event was resolved quickly by their customer service.


~BCX~

https://bitcointalk.org/index.php?topic=227287.msg5610837#msg5610837

https://bitcointalk.org/index.php?topic=227287.msg5662157#msg5662157

https://bitcointalk.org/index.php?topic=227287.msg5685187#msg5685187

at least three other people have reported this issue with cryptsy

[BrewCrewFan]

You guys just must be having some bad luck. I have used Cryptsy since day one and have had no unresolved issues. I have traded several thousand BTC in dozens of alt coins with no problem.

The one issue I did have with a non transaction relation event was resolved quickly by their customer service.


~BCX~

As many have said ( including myself ) to you over the months is your the exception and not the norm. Many many many people have had issues with the exchange, waiting days or even weeks at times for coins to get withdrawn or deposited.

Nice thing is now, they dont have the market cornered so there are other options to trade coins at. That is what I do now. Too many "delays" in deposits when there just happens to be a pump going on... not sure if that has changed, but I doubt it has. Making users aware of "issues" that could happen .... I see nothing wrong with that at all.

[abstraktalias]

This is absurd, nobody should have to tolerate this inconvenience without some explanation.

There are always withdrawal issues with Cryptsy. I've requested withdrawals on countless occasions before where they only sent 1% to 10% of my request. No explanation, no apology, nothing.

Basically BigVern can suck a big dick as far as I'm concerned. Fuck that guy.

[mr_random]

You guys just must be having some bad luck. I have used Cryptsy since day one and have had no unresolved issues. I have traded several thousand BTC in dozens of alt coins with no problem.

The one issue I did have with a non transaction relation event was resolved quickly by their customer service.


~BCX~

As many have said ( including myself ) to you over the months is your the exception and not the norm. Many many many people have had issues with the exchange, waiting days or even weeks at times for coins to get withdrawn or deposited.

Nice thing is now, they dont have the market cornered so there are other options to trade coins at. That is what I do now. Too many "delays" in deposits when there just happens to be a pump going on... not sure if that has changed, but I doubt it has. Making users aware of "issues" that could happen .... I see nothing wrong with that at all.

I've had issues on there too. I'm not some sock puppet account, I've been around here for a while.

However I can say every issue I've ever had on there was always resolved. The longest taking 3 days.

[BitJohn]

This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).

As far as delayed withdraws there are many reasons this can happen. Password resets are an automatic 24 hour delay. Something else in your account flagged it as suspicious Fraud prevention is a large portion of these.. You live in an OFAC nation... The list is actually quite large. We work with everyone that puts in a ticket on these issues and 99% are easily resolved. I have contacted the new forum member that started this post and he has yet to respond to me on this issue, also common with these threads.

Best course of action is to start a ticket and your issue will get handled.


edit: OP of the threads funds have been released. I should also mention that TOR though great for anonymity raises flags as its our goal to make sure the right person receives their coins.

[CryptsyJim]

To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.

Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.

In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.

Below are some things you can do to speed up your withdrawals and reduce any delays.

1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)

2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)

3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.

4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.

The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.


On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.

A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.

[SpeedDemon13]

It happens once is a while and usually they resolve it within 48 hours and most of the time the deposits/withdrawal work without issues. But I did have one occasion where is took LEAF 4 months to finally deposit. LMFAO.... By then, LEAF wasn't worth much and I just dumped all of it...

[zackprince]

To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.

Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.

In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.

Below are some things you can do to speed up your withdrawals and reduce any delays.

1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)

2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)

3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.

4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.

The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.


On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.

A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.

Thank You for your assistance.

I dont see whats wrong with using tor, everybody already knows that governments are spying on private citizens.
Also consider the fact i am buying a "anon"coin. I would be willing to set up gpg based 2fa with you guys however you not currently support this feature.

Update: so far half the funds have been released. :-l)

[SpeedDemon13]

To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.

Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.

In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.

Below are some things you can do to speed up your withdrawals and reduce any delays.

1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)

2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)

3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.

4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.

The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.


On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.

A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.

Thank You for your assistance.

I dont see whats wrong with using tor, everybody already knows that governments are spying on private citizens.
Also consider the fact i am buying a "anon"coin. I would be willing to set up gpg based 2fa with you guys however you not currently support this feature.

Update: so far half the funds have been released. :-l)

Trust me, TOR or anything that is supposedly anon can still be tracked by a government that has white-hat hackers they hire. It's a false ideal that a majority of people have. Anon tech just makes it for the unskilled hackers to have a hard time exploiting. Packets can always be traced and rebuild in some way or form.

[zackprince]

To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.

Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.

In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.

Below are some things you can do to speed up your withdrawals and reduce any delays.

1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)

2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)

3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.

4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.

The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.


On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.

A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.

Thank You for your assistance.

I dont see whats wrong with using tor, everybody already knows that governments are spying on private citizens.
Also consider the fact i am buying a "anon"coin. I would be willing to set up gpg based 2fa with you guys however you not currently support this feature.

Update: so far half the funds have been released. :-l)

Trust me, TOR or anything that is supposedly anon can still be tracked by a government that has white-hat hackers they hire. It's a false ideal that a majority of people have. Anon tech just makes it for the unskilled hackers to have a hard time exploiting. Packets can always be traced and rebuild in some way or form.

lol. Are you referring to any publicly  known exploit or do you have access to information that none of the rest of us has?

[SpeedDemon13]

To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.

Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.

In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.

Below are some things you can do to speed up your withdrawals and reduce any delays.

1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)

2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)

3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.

4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.

The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.


On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.

A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.

Thank You for your assistance.

I dont see whats wrong with using tor, everybody already knows that governments are spying on private citizens.
Also consider the fact i am buying a "anon"coin. I would be willing to set up gpg based 2fa with you guys however you not currently support this feature.

Update: so far half the funds have been released. :-l)

Trust me, TOR or anything that is supposedly anon can still be tracked by a government that has white-hat hackers they hire. It's a false ideal that a majority of people have. Anon tech just makes it for the unskilled hackers to have a hard time exploiting. Packets can always be traced and rebuild in some way or form.

lol. Are you referring to any publicly  known exploit or do you have access to information that none of the rest of us has?

Nope, information that is already available out there. Middleman attack has a potential to happen. But there is advancement to security, but eventually someone finds something to exploit it. It's a constant cycle in security.

My apologies to get off topic. Just giving my 2 cents.

[TheMage]

To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.

Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.

In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.

Below are some things you can do to speed up your withdrawals and reduce any delays.

1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)

2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)

3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.

4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.

The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.


On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.

A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.

I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?

[zackprince]

To those who experience delays in withdraws, there are several reasons a withdrawal might be delayed.

Due to constant attempts by hacks on every exchange to try to steal a users coins, we have very tight security practices.
Many users do not take this seriously and then complain when a hack gains access to thier computer and wipes them out.

In response to this activity, we look at many things to ensure that every withdraw leaving Cryptsy is authorized.

Below are some things you can do to speed up your withdrawals and reduce any delays.

1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account. (settings page)

2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)

3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely
going to a hacker who will generate a new address not already used.

4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user.

The safety of your investment is extremely important to us, and we will continue to do all we can to ensure that any withdraws made on your
account are authorized by you.


On a final note: the user opening this thread refuses 2FA or ANY of the following steps to help us ensure his withdrawals are authorized which causes
him delays and will continue to cause delays.

A user NOT wanting to secure their coins using any of the above suggestions and using TOR to conceal his login is very suspect to us? This brings up
yet more eyes that must be placed on this account.

I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?

Another 900 coins have been released bringing the total so far to 4700. Bitjohn canceled my uncompleted withdrawal half way through and asked me to go through the motions one more time. I did this. However I am not sure why I have to do more work. He said that they are having trouble combining inputs. Why can't they do this in a way that does not cause me more hassle?

I am frustrated that this is taking so long.

[BitJohn]

This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).

I actually explained it in some depth... I also mentioned that you should split that withdraw into a few smaller ones to avoid the issue or wait until we get inputs combined.

[BitJohn]

I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?

I would love to address it. Simply not true. I will say however I do not think its an industry standard practice of not doing that... As far as half the funds I explained that above twice now its automated its due to small inputs having to be combined into large outputs when the wallet hangs doing this the system cuts it until it sends. Crappy part is you have to resend again the remaining (preferably as a smaller group of withdraws). As far as knowing who that customer is well we only know who verified customers are if your not and your using a TOR node and will not implement 2FA for your own safety its suspect behavior. I would think the majority of customers would appreciate the efforts we put into making sure funds are secure.

[zackprince]

This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).

I actually explained it in some depth... I also mentioned that you should split that withdraw into a few smaller ones to avoid the issue or wait until we get inputs combined.

Ok. But its not 200,000 inputs were talking about 40ish.

I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?

I would love to address it. Simply not true. I will say however I do not think its an industry standard practice of not doing that... As far as half the funds I explained that above twice now its automated its due to small inputs having to be combined into large outputs when the wallet hangs doing this the system cuts it until it sends. Crappy part is you have to resend again the remaining (preferably as a smaller group of withdraws). As far as knowing who that customer is well we only know who verified customers are if your not and your using a TOR node and will not implement 2FA for your own safety its suspect behavior. I would think the majority of customers would appreciate the efforts we put into making sure funds are secure.

I do honestly appreciate your efforts, please however understand my frustration. I was not expecting this process to become so tedious.

[BitJohn]

This issue pops up from time to time. As far as the receiving the portion of your withdraw. Why this happens is as folks continue to mine and deposit very small inputs say 5 coins over and over again we build up a ton of small inputs. When say a bigger trader comes along and make one large withdraw. All of the tiny inputs have to be combined to make the large withdraw of say a million so that could be 200,000 inputs for that one transaction. Whats this do it typically hangs the wallet so we implemented a "fix" that will keep making your withdraw smaller until it sends. We also then get alerted and work on combining inputs internally so that we do not have the problem in the future (this takes a bit).

I actually explained it in some depth... I also mentioned that you should split that withdraw into a few smaller ones to avoid the issue or wait until we get inputs combined.

Ok. But its not 200,000 inputs were talking about 40ish.

You currently have ZERO pending withdraws which is your current issue. As far as number of inputs that was an example... so it could be deposits of .1 the issue is not apparent to a customer.

I would like to hear you address the rumors about how Cryptsy uses customer funds to play the market while it is profitable. How can you only release 1/2 of a customers funds if you in fact know that person is already who they said they are?

I would love to address it. Simply not true. I will say however I do not think its an industry standard practice of not doing that... As far as half the funds I explained that above twice now its automated its due to small inputs having to be combined into large outputs when the wallet hangs doing this the system cuts it until it sends. Crappy part is you have to resend again the remaining (preferably as a smaller group of withdraws). As far as knowing who that customer is well we only know who verified customers are if your not and your using a TOR node and will not implement 2FA for your own safety its suspect behavior. I would think the majority of customers would appreciate the efforts we put into making sure funds are secure.

I do honestly appreciate your efforts, please however understand my frustration. I was not expecting this process to become so tedious.

Understandably at times it can be tedious but its due to our security and fraud prevention which protects your account. The initial deposit took so long due to the refusal to implement security on your account... Typically and historically this would indicate you may not be the actual owner of the account.