Mr. Luther, we would appreciate if you'd get in contact with us about something that might be a site issue or oversight before posting publicly.
In retrospect, I should have PMed you about this post instead of posting in your thread. It was careless of me to post the link that way, and I apologize.
I've used Bitinstant in the past with good results. My current transaction where I used the workaround has already gone through without a hitch. And I'm sure I'll continue to use your service in the future.
That being said, if this kind of problem, which effects all users of a common feature, had happened with the Bitcoin client, we would see a full public disclosure, like the one here: http://gavintech.blogspot.com/2012/03/full-disclosure-bitcoin-qt-on-windows.html
This is the primary reason I have such high confidence in Bitcoins. IMO, we need to demand the same accountability from the people we do business with. Given the evidence I had, I was reasonably certain that this was effecting everyone who was using Bitinstant and Trustcash to deposit to MtGox, therefore the issue had
to be hashed out publicly.
Some people will disagree with me. They think that the more problems are known about a system, the less reliable the system is. (Wikipedia comes to mind.) I believe that thinking is backward. When these problems are laid out in the open, it motivates those who are capable of fixing the problem to action, and the rest of us can sleep easier.
To clarify another point, we recently came to a new arrangement with our partners at TrustCash where the % fees will be lowering in exchange for a flat extra $1 fee per order. The simplest way to do this was to add the extra $1 to the URL we send user browsers to.
Since this has obviously caused concern i'll personally be investigating an alternate way to do this in addition to the FAQ and quote page changes.
Thank you. This is the kind of explanation I was hoping for.
Again, thank you guys for your service. It is, so far, superior to any other service I've used to transfer money to the exchanges.