Warning, ANXBTC is a scam!!

[madmadmax]

Proof: (read bottom up)

Patrick replied:
Hi Mac,

Thank you for your email again
There is no Coin Tx ID of the refund as we deposit via our system.. Please go to Funds Management> History and there is a deposit 0.04BTC onto your ANX account on 2014-08-25 13:24:36.

Patrick
Customer Support Team
ANX

ANX releases the ANX Bitcoin Debit Card!
For details, refer to http://debitcard.anxintl.com
AUG 27, 2014  |  06:50PM HKT
Max
Hello Partrick,

This is the said address: 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZA9xK

Please give me the txid of the transaction.

Best regards, Max.
AUG 27, 2014  |  06:06PM HKT
Patrick replied:
Hi Max,

Your refund has been done on 25-Aug-2014
Please kindly check

Patrick
Customer Support Team
ANX

ANX releases the ANX Bitcoin Debit Card!
For details, refer to http://debitcard.anxintl.com
AUG 27, 2014  |  05:54PM HKT
Max
Hello,

I have verified my withdraw request, please send me the funds, there is no
reason for it to take so long.

Best regards, Max.
AUG 25, 2014  |  06:22PM HKT
Patrick replied:
Hi Max,

Unfortunately we can only send back to your ANX BTC wallet address.
Thank you

Patrick
Customer Support Team
ANX

ANX releases the ANX Bitcoin Debit Card!
For details, refer to http://debitcard.anxintl.com
AUG 25, 2014  |  05:59PM HKT
Max
Hello Patrick,

Please do send the refund to 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZA9xK

Thanks!
Best regards, Max.

I have filed a request for a card and provided all the necessary papers, ANX have refused to issue a card despite the documents that are per their requirements. Now they are withholding the withdraw and lying about sending it. I have been over with them on this in the past 12 days exchanging multiple emails a day, these guys are a joke, I would certainly not recommend using them.

The withdraw request was for 0.04BTC minus transaction fees, as you can clearly see the address that I withdrew to has no such transaction (or any transaction in the last 7 days).

[blatchcorn]

More likely the person you are speaking to is an idiot, than a scammer

[bornil267645]

Are you sure that you are not being fooled?

[hhanh00]

They refunded to your anx wallet. You have to initiate a withdrawal from there to your personal address. How is that a scam?

[byt411]

They refunded to your anx wallet. You have to initiate a withdrawal from there to your personal address. How is that a scam?

ANXPRO here. What the user said above me is correct, the funds were indeed deposited back into your ANX account. You can withdraw it.

We aren't a scam and please don't make baseless accusations.

[madmadmax]

This is hardly a baseless accusation.

This is my balance http://i58.tinypic.com/2db8gp0.png

As you can clearly see it shows 0BTC and 0USD. I did withdraw the BTC, the first time the email came in like 5 hours late and had to be confirmed within 10 minutes which I obviously couldn't do since I don't live next to the computer, the second time I managed to confirm the withdrawal but didn't get anything.

As you can clearly see the person has claimed that the funds were sent when you can see in the address with any public chain explorer that it is not the case, this is lying/scamming plain and simple, whether due to dumbfuckery on the side of the support or intentional.

[hhanh00]

Ok, the support guy didn't understand that you already withdrew from the anx wallet. Their system has a few bugs.
The same thing happened to me before. Does the withdrawal show up in the account history? If so, what's its status?
If their hot wallet is empty, the transaction fails on their side but still shows up as done.

I sent them a copy of the account history and a link to the address in a blockexplorer. It was resolved shortly after.

[byt411]

This is hardly a baseless accusation.

This is my balance http://i58.tinypic.com/2db8gp0.png

As you can clearly see it shows 0BTC and 0USD. I did withdraw the BTC, the first time the email came in like 5 hours late and had to be confirmed within 10 minutes which I obviously couldn't do since I don't live next to the computer, the second time I managed to confirm the withdrawal but didn't get anything.

As you can clearly see the person has claimed that the funds were sent when you can see in the address with any public chain explorer that it is not the case, this is lying/scamming plain and simple, whether due to dumbfuckery on the side of the support or intentional.

Ok. First, calm down. Second, I'm here to help.

What email provider are you using? Also, can you go to funds management -> Withdraw and screenshot the log?

[madmadmax]

This is hardly a baseless accusation.

This is my balance http://i58.tinypic.com/2db8gp0.png

As you can clearly see it shows 0BTC and 0USD. I did withdraw the BTC, the first time the email came in like 5 hours late and had to be confirmed within 10 minutes which I obviously couldn't do since I don't live next to the computer, the second time I managed to confirm the withdrawal but didn't get anything.

As you can clearly see the person has claimed that the funds were sent when you can see in the address with any public chain explorer that it is not the case, this is lying/scamming plain and simple, whether due to dumbfuckery on the side of the support or intentional.

Ok. First, calm down. Second, I'm here to help.

What email provider are you using? Also, can you go to funds management -> Withdraw and screenshot the log?

It does have crypto transfer showing as processed to 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZ. You can clearly see in the blockchain that this isn't the case though.

[byt411]

This is hardly a baseless accusation.

This is my balance http://i58.tinypic.com/2db8gp0.png

As you can clearly see it shows 0BTC and 0USD. I did withdraw the BTC, the first time the email came in like 5 hours late and had to be confirmed within 10 minutes which I obviously couldn't do since I don't live next to the computer, the second time I managed to confirm the withdrawal but didn't get anything.

As you can clearly see the person has claimed that the funds were sent when you can see in the address with any public chain explorer that it is not the case, this is lying/scamming plain and simple, whether due to dumbfuckery on the side of the support or intentional.

Ok. First, calm down. Second, I'm here to help.

What email provider are you using? Also, can you go to funds management -> Withdraw and screenshot the log?

It does have crypto transfer showing as processed to 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZ. You can clearly see in the blockchain that this isn't the case though.

Please take a screenshot, I can't just take your word for what has happened.
Also, weren't the funds supposed to be in 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZA9xK? Or are they supposed to be in 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZ?

[madmadmax]

This is hardly a baseless accusation.

This is my balance http://i58.tinypic.com/2db8gp0.png

As you can clearly see it shows 0BTC and 0USD. I did withdraw the BTC, the first time the email came in like 5 hours late and had to be confirmed within 10 minutes which I obviously couldn't do since I don't live next to the computer, the second time I managed to confirm the withdrawal but didn't get anything.

As you can clearly see the person has claimed that the funds were sent when you can see in the address with any public chain explorer that it is not the case, this is lying/scamming plain and simple, whether due to dumbfuckery on the side of the support or intentional.

Ok. First, calm down. Second, I'm here to help.

What email provider are you using? Also, can you go to funds management -> Withdraw and screenshot the log?

It does have crypto transfer showing as processed to 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZ. You can clearly see in the blockchain that this isn't the case though.

Please take a screenshot, I can't just take your word for what has happened.
Also, weren't the funds supposed to be in 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZA9xK? Or are they supposed to be in 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZ?

The full address doesn't seem to show, seems like it has been cut off. http://i58.tinypic.com/35lc2yq.png

[byt411]

This is hardly a baseless accusation.

This is my balance http://i58.tinypic.com/2db8gp0.png

As you can clearly see it shows 0BTC and 0USD. I did withdraw the BTC, the first time the email came in like 5 hours late and had to be confirmed within 10 minutes which I obviously couldn't do since I don't live next to the computer, the second time I managed to confirm the withdrawal but didn't get anything.

As you can clearly see the person has claimed that the funds were sent when you can see in the address with any public chain explorer that it is not the case, this is lying/scamming plain and simple, whether due to dumbfuckery on the side of the support or intentional.

Ok. First, calm down. Second, I'm here to help.

What email provider are you using? Also, can you go to funds management -> Withdraw and screenshot the log?

It does have crypto transfer showing as processed to 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZ. You can clearly see in the blockchain that this isn't the case though.

Please take a screenshot, I can't just take your word for what has happened.
Also, weren't the funds supposed to be in 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZA9xK? Or are they supposed to be in 1G7BbkkJiMEq7T9YP3cXPMkTgR6roZ?

The full address doesn't seem to show, seems like it has been cut off. http://i58.tinypic.com/35lc2yq.png

Alright, I've forwarded this to my superiors. Please be patient, we'll get this issue resolved soon, don't worry.

[madmadmax]

Still nothing 

[byt411]

Still nothing 

Please wait for a bit, my superiors have acknowledged this problem and they're working on it right now.
ANXPRO

[AsiaNexgen]

Hi there,

A rather sensational forum post but you have our attention.  Your most recent withdrawal request was sent to an invalid bitcoin address (you were missing the last 4 characters of your address).  I have corrected this for you and sent you your bitcoin.  The Tx ID is:  930c13c7cc779a84ccb01c8fd01a1637da2a3241dabb4bfbe2d54c17f8bd9350

Provided the nature of this post I do feel it's fair to provide some background on this.

* You ordered a debit card from ANX 13 days ago
* Owing to the fiat nature of a debit card, accounts must first be verified
* You kindly uploaded the necessary however we requested for these documents to be translated by a notary public as they were not in either English or Chinese.  Throughout the numerous back and forth emails between our support team and you (who noted this numerous times), this was never done.  Unfortunately as kind as it was for you to translate your own documents, we can not accept these.
* You result to emailing profanities to our support team, who have at all times stated we will happily issue you a refund.
* You received a refund and then attempted to withdrawal to an invalid bitcoin address.  I've since manually corrected this an your bitcoin has been sent.

I apologise if you feel the experience with ANX did not meet your satisfaction however I do honestly feel the majority of your claims are unwarranted.  To reiterate:
* You did not send in the necessary information to verify your account
* Your emails were all responded to in a timely manner
* Owing to your submission of an invalid bitcoin address, your withdrawal request was delayed.  We will soon be implementing logic to validate bitcoin addresses prior to allowing a withdrawal request below.  I'll admit if we had this functionality available yesterday, perhaps we would not be in this dialogue now.  I'll see if we can prioritize this piece of work.

Have a good day.

ANX

[underwun]

Hi there,

A rather sensational forum post but you have our attention.  Your most recent withdrawal request was sent to an invalid bitcoin address (you were missing the last 4 characters of your address).  I have corrected this for you and sent you your bitcoin.  The Tx ID is:  930c13c7cc779a84ccb01c8fd01a1637da2a3241dabb4bfbe2d54c17f8bd9350

Provided the nature of this post I do feel it's fair to provide some background on this.

* You ordered a debit card from ANX 13 days ago
* Owing to the fiat nature of a debit card, accounts must first be verified
* You kindly uploaded the necessary however we requested for these documents to be translated by a notary public as they were not in either English or Chinese.  Throughout the numerous back and forth emails between our support team and you (who noted this numerous times), this was never done.  Unfortunately as kind as it was for you to translate your own documents, we can not accept these.
* You result to emailing profanities to our support team, who have at all times stated we will happily issue you a refund.
* You received a refund and then attempted to withdrawal to an invalid bitcoin address.  I've since manually corrected this an your bitcoin has been sent.

I apologise if you feel the experience with ANX did not meet your satisfaction however I do honestly feel the majority of your claims are unwarranted.  To reiterate:
* You did not send in the necessary information to verify your account
* Your emails were all responded to in a timely manner
* Owing to your submission of an invalid bitcoin address, your withdrawal request was delayed.  We will soon be implementing logic to validate bitcoin addresses prior to allowing a withdrawal request below.  I'll admit if we had this functionality available yesterday, perhaps we would not be in this dialogue now.  I'll see if we can prioritize this piece of work.

Have a good day.

ANX

I have been a customer ANX, I have screwed up sends, sent Bitcoin to Darkcoin addresses, failed to enter transaction codes, generally have made all the mistakes all of us make as we learn.

The guys at ANX have been always awesome and I could not have more respect for them.

However what has happened today, I am trying to login and it appears they are down?

HELLO ANX where are you?

[byt411]

Hi there,

A rather sensational forum post but you have our attention.  Your most recent withdrawal request was sent to an invalid bitcoin address (you were missing the last 4 characters of your address).  I have corrected this for you and sent you your bitcoin.  The Tx ID is:  930c13c7cc779a84ccb01c8fd01a1637da2a3241dabb4bfbe2d54c17f8bd9350

Provided the nature of this post I do feel it's fair to provide some background on this.

* You ordered a debit card from ANX 13 days ago
* Owing to the fiat nature of a debit card, accounts must first be verified
* You kindly uploaded the necessary however we requested for these documents to be translated by a notary public as they were not in either English or Chinese.  Throughout the numerous back and forth emails between our support team and you (who noted this numerous times), this was never done.  Unfortunately as kind as it was for you to translate your own documents, we can not accept these.
* You result to emailing profanities to our support team, who have at all times stated we will happily issue you a refund.
* You received a refund and then attempted to withdrawal to an invalid bitcoin address.  I've since manually corrected this an your bitcoin has been sent.

I apologise if you feel the experience with ANX did not meet your satisfaction however I do honestly feel the majority of your claims are unwarranted.  To reiterate:
* You did not send in the necessary information to verify your account
* Your emails were all responded to in a timely manner
* Owing to your submission of an invalid bitcoin address, your withdrawal request was delayed.  We will soon be implementing logic to validate bitcoin addresses prior to allowing a withdrawal request below.  I'll admit if we had this functionality available yesterday, perhaps we would not be in this dialogue now.  I'll see if we can prioritize this piece of work.

Have a good day.

ANX

I have been a customer ANX, I have screwed up sends, sent Bitcoin to Darkcoin addresses, failed to enter transaction codes, generally have made all the mistakes all of us make as we learn.

The guys at ANX have been always awesome and I could not have more respect for them.

However what has happened today, I am trying to login and it appears they are down?

HELLO ANX where are you?

Hello, ANXPRO here.
The site is up for us, and there doesn't seem to be any outages. Please try again.

[twister]

Well this went well, very nice and responsive response from the exchange, let's see if OP is satisfied now . Btw what are the requirements for the anx debit card, can it be used anywhere? where can I read more on it?

[byt411]

Well this went well, very nice and responsive response from the exchange, let's see if OP is satisfied now . Btw what are the requirements for the anx debit card, can it be used anywhere? where can I read more on it?

Please look at our official thread:
https://bitcointalk.org/index.php?topic=425451.0
If you have any questions, please ask them there. Thanks.

[true-asset]

I would like to say that I have colleagues/clients in HK that have processed over $100K USD with ANXBTC without problems.

In particular, the deposits with HK bank accounts have all been swiftly cleared by ANX staff within 3 hours during office hours, which is above expectations. Most fiat exchanges process fiat deposits overnight.

It is common for unhappy clients to accuse a business with a large customer base of being a scam. It is very hard to achieve 99% customer satisfaction, which means that 1 out of every hundred clients are unhappy in some shape or form.

Now, if you have 10K customers (I would imagine that ANXBTC would) then there is a potential for 100 slightly unsatisfied customers. Its quite reasonable that 1 out of these would be for whatever reason angry enough to call the company a scam - however does not change the fact that ANX is a reputable business with 99% customer satisfaction.

For reference, after being released for just one month, 1.7% of Apple iPhone 4 buyers were upset enough return the product for a refund. That does not make Apple a scamming company.