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I wat report WMXchange as a scammer ,they took my bitcoins and promised to exchange for western union ...that happened on october 4 ..there was a little mistake in last name so i wrote them and they promised to take care of it ...well for one month they were tellin me they will take care of it and then they sayd they did ..and we went to pick up the money turned out the issue never been taken care and we were informed that money will be returned to sender ...when i adressed them AFTER ONE MONTH WITH MY COMPLAIN ..THEY REPLIED "WE DONT WORK WITH WESTERN UNION ANY MORE SORRY FOR INCONVINIENCE " I WILL LET YOU READ IT ALL IN MY CONVERSATION WITH THEM ,BE AWARE CUSTOMERS AFTER ONE MONTH THEY WILL STILL NOT CONSIDER RETURNING YOU YOUR MONEY ,INSTEAD THEY WILL SAY "WE WIL INFORM OUR MANAGER "
HERE IS ALL CONEVERSATION W THEM MAKE SURE TO LOOK AT THE DATES ONE MONTH ...AND THEY STILL DO NOT CONSIDER TO GIVE THE MONEY BACK ...Buy e-MoneySell e-MoneyExchangeFeeswmxchangeVoIPCash
VouchersDigital GamesContact us
Case Tracking ID: RJH-EWS-9DSU
WMXchange > WMXchange Help Desk > Your ticket
Success: Your reply to this ticket has been successfully
submitted
Re: New response - ticket [# 531578] western union i made
Tracking ID: RJH-EWS-9DSU (Ticket number: 33)
Ticket status: Waiting reply from staff [Mark as Resolved]
Created on: 2012-10-16 02:42:02
Updated: 2012-11-09 21:14:04
Last replier: alex tom
Category: Customer Support
Replies: 36
Priority: Low
Date: 2012-10-16 02:42:02
Name: alex tom
Email: kaliso7 (at) Safe-mail (dot) net
Order ID (if any):
Message:
have you been abke to look into my issue and change the last
name
-------- Original Message --------
From: "WMXchange Support"<
support@wmxchange.net>
To:
kaliso7@safe-mail.netSubject: New response - ticket [# 531578] western union i made
Date: Sun, 14 Oct 2012 02:08:03 +0000
> -- do not edit below this line --
>
> Dear alex dan ,
>
> A customer support staff member has replied to your support
request, # 531578.
>
> You can view the message and reply to it online here:
www.wmxchange.net/contact/view.php.
>
> We hope this response has sufficiently answered your
questions. If not, please do not open another ticket. Instead,
simply login using the link above and update the ticket.
Date: 2012-10-16 09:45:36
Name: WMXchange Support
Message:
Dear Customer,
We are working today at this matter. We will give you an
answer in a couple of hours.
----------------------------------
Kind regards,
WMXchange support team
Rated as helpful
Date: 2012-10-16 11:11:40
Name: WMXchange Support
Message:
Dear Cusotmer,
We checked at the WU office to change the last name and they
told us that we have to send a request to the central WU
office and we will receive an answer tomorrow if is possible
to change the name. As soon as we will receive the answer we
will let you know.
----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date: 2012-10-16 23:44:38
Name: alex tom
Message:
thank you very much ,i was in this situation before they would
usuaally not have problem with it as long as the sender calls
them and gives them all the regarding information they would
be able to do that ,well waiting on the respond thank you
Date: 2012-10-18 04:21:31
Name: alex tom
Message:
no news on this issue ? please try to look at it at the
earliest convinience i know its my mistake but i really need
this money ,thank you again
Date: 2012-10-18 08:16:36
Name: WMXchange Support
Message:
Dear Customer,
We still wait for news from the WU central office, as soon as
we will receive them we will let you know. Please bear with us
while we are doing our best to make this change faster.
----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date: 2012-10-20 02:06:53
Name: alex tom
Message:
ok thank you any idea how long it might take,usually if you
make a cal to them they can fix it right away if you have any
refference number for this issue from western union may be we
can make a call from our side and kind of hurry it up a little
Date: 2012-10-20 09:22:16
Name: WMXchange Support
Message:
Dear Customer,
The transfer is a little old this is the reason the central
office have to take care of it. As soon as they will give us
an answer we will let you know. Sorry for this delay.
----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date: 2012-10-21 01:13:06
Name: alex tom
Message:
ok but have you tryed to call them ? or you e mailed them ?
Date: 2012-10-21 10:25:58
Name: WMXchange Support
Message:
Dear Customer,
We went the the office and from there we can't change the
name, it has to be changed by the central office. We have sent
the request and now we are waiting for the answer. Tomorrow we
should received and we will let you know. Sorry for this
delay.
----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date: 2012-10-22 13:42:08
Name: WMXchange Support
Message:
Dear Customer,
The name has changed. You can pick up the transfer with the
same details and the last name changed. Please let us know if
you have any other problems and sorry for this delay.
----------------------------------
Kind regards,
WMXchange support team
Rated as helpful
Date: 2012-11-04 00:05:55
Name: alex tom
Message:
im sorry ,we have tryed to pick up the money again and they
told us the last name HAS NEVER BEEN CHANGED...can you please
do something ab it ? i think they will return the money to you
on 4 th..can you please look in this issue cause we still cant
pick up the money
Date: 2012-11-04 00:24:41
Name: WMXchange Support
Message:
Dear customer,
We have changed the last name. We don't know what is the
problem but if the money will be sent back to us we will make
the transfer again. Please let us know the receiver details
for the new transfer in case we will receive the money back.
----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date: 2012-11-04 20:04:15
Name: alex tom
Message:
well . she went and she couldnt pick it up because it was the
same last name they also sad you will have the money on 4 th
,but i dont know how they will update you about MTCN number to
pick them up again do you know ? it has to be re sent to ULIA
Simakova Penza russia ,but how we figuire out when you receive
the money so you can send it again ? because we have never got
them
Date: 2012-11-04 21:05:37
Name: WMXchange Support
Message:
Dear customer,
We will go tomorrow at the bank and we will ask about this
matter and if the transfer was resent to us we will send it
again to : First name Ulia
Last name: Simakova, City Penza, Country Russia. We will let
you know tomorrow.
----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date: 2012-11-07 01:26:41
Name: alex tom
Message:
ok thank you very much waiting on your reply
Date: 2012-11-07 01:39:31
Name: alex tom
Message:
ok we have called to the central office of western union in
russia and they have called to the central office in Ukrania
and they have clearly informed us that in Ukrania has never
been made one attempt to change the last name ...they have
also told us that the process is pretty easy and the person
who has sent the money in Ukrania had to wright a paper for
returning money to him ...and they will go back to him ,nobody
is going to inform anybody untill he wrights this paper as a
sender ...
so im really dissapointed to hear that because it means this
issue never even been brought up for all this time
..apparently it takes ab few min after you get to the western
union in ukrania ...it doesnt take no weeks or even days ...i
really expect you to take care of this as it was a very long
time and apparently it doesnt take any time at all ...all this
information i ve got from the central offices of western union
in russia and in ukrania ...s days ago you sayd you will do
something tomorrow ..its already day after tomorrow ...
Date: 2012-11-07 01:39:32
Name: alex tom
Message:
ok we have called to the central office of western union in
russia and they have called to the central office in Ukrania
and they have clearly informed us that in Ukrania has never
been made one attempt to change the last name ...they have
also told us that the process is pretty easy and the person
who has sent the money in Ukrania had to wright a paper for
returning money to him ...and they will go back to him ,nobody
is going to inform anybody untill he wrights this paper as a
sender ...
so im really dissapointed to hear that because it means this
issue never even been brought up for all this time
..apparently it takes ab few min after you get to the western
union in ukrania ...it doesnt take no weeks or even days ...i
really expect you to take care of this as it was a very long
time and apparently it doesnt take any time at all ...all this
information i ve got from the central offices of western union
in russia and in ukrania ...s days ago you sayd you will do
something tomorrow ..its already day after tomorrow ...
Date: 2012-11-07 01:43:39
Name: alex tom
Message:
it cant be done by the phone ..the person who has sent the
money from Ukrain has to go to the office of western union and
ask to return the money in person ..not on the phone and they
will be returned to him immediatly ,not tomorrow not next week
...immediatly and he can resend them BUT ONLY THE PERSON WHO
SENT THE MONEY HAS TO GO TO WESTERN UNION
Date: 2012-11-07 08:25:03
Name: WMXchange Support
Message:
Dear Customer,
For the moment we suspended all orders using Western Union,
Money Gram and Contact, you can read the entire news here:
www.wmxchange.net/support/news/western-union-moneygram-and-contact-money-transfer-services-are-suspended-24.html. We will
do our best to complete your order in the next couple of days.
Please bear with us while we are doing our best to make this
faster. Sorry for any inconvenience caused.
----------------------------------
Kind regards,
WMXchange support team
Rated as not helpful
Date: 2012-11-07 16:33:43
Name: alex tom
Message:
guys i understand that you have sopied and pasted this message
for me have you even read what i wrote to you ...i didnt make
a new transaction w you .,,my trasaction is 3 weeks old !!!!!
are you guys reading your e mails or you just replying to make
people happy im about to post on all bitcoin forums about how
you are taking care of tthe issues ...
Date: 2012-11-07 16:35:05
Name: alex tom
Message:
THE OPERSON WHO SENT THE FUCKING MONEY IN UKRANIA HAS TO
FUCKING GO TO THE WESTERN UNION OFFICE ASK TO RETURN THER
MONEY THAT WERE SENT TO ULIA AND RESEND IT AGAIN ITS NOT A NEW
TRANSACTION ITS 3 WEEKS OLD TRANSACTION !!!
Date: 2012-11-07 21:51:35
Name: WMXchange Support
Message:
Dear customer,
Our sender can't send any transfers via WU,MG or Contact this
is what he are trying to tell you. Please bear with us while
we are doing our best to resolve this situation to be able to
take back the transfer and send it again to the correct
details.
----------------------------------
Kind regards,
WMXchange support team
Rated as not helpful
Date: 2012-11-09 02:41:16
Name: alex tom
Message:
for how long do i have to bear w you its been 3 weeks you are
holding my money and keep wrighting me fairy tales that the
last name was changed when will i get my money ??!!!
Date: 2012-11-09 02:45:28
Name: alex tom
Message:
just return bitcoins on this adress will be 23 bitcoins w fees
that i payed
1NEJ2e4AE6edH7w5iQ25B7cubEPuAKvgBE
its been 3 weeks i cant wait any more just return bitcoins
please asap
Date: 2012-11-09 07:34:25
Name: WMXchange Support
Message:
Dear customer,
We are not working with Western Union anymore and we can not
change your transfer details. Sorry for the caused
inconvenience.
----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date: 2012-11-09 20:09:57
Name: alex tom
Message:
so when are you gone return my money or you are not planning
on returning them ?
Date: 2012-11-09 20:12:05
Name: alex tom
Message:
if you not gone return my money im sorry but im gone report
your company as a scammer on every single board starting w
Bitcoin index 1NEJ2e4AE6edH7w5iQ25B7cubEPuAKvgBE,here is the
details for my 23 bitcoins and you have 24 hours untill i post
everywhere to never deal with you
Date: 2012-11-09 20:16:07
Name: alex tom
Message:
i would also make sure to post all our conversation with the
dates on it s weeks of excuses and lies to the customer ..im
sure it wouldnt add buiseness to you ...especially here where
everybody relies on reviews so much
Date: 2012-11-09 21:00:37
Name: WMXchange Support
Message:
Dear customer,
We have sent you the 23 BTC back to address
1NEJ2e4AE6edH7w5iQ25B7cubEPuAKvgBE on 2012/11/07 at 21:54:49.
Check here :
blockchain.info/address/1NEJ2e4AE6edH7w5iQ25B7cubEPuAKvgBE and
you will see that you already received them back.
----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date: 2012-11-09 21:14:04
Name: alex tom
Message:
you guys did me wrong ...for weeks lying to me,telling you are
working on my issue ,when you never did and im still giving
you opportunity to make it right it definiatly the last one if
i dont receive my money ...i would really have to report you
because thats wrong on every single level ...you dont have to
work with western union to return my money ...so dont tell me
this again ,"we are not working with western union any more
",you had weeks to take care of it ,im running online
buiseness too and lying to the customers for weeks ...and then
telling them sorry for inconvinience we dont work with western
union any more ....its just not exactly the solution ...i gave
you my hard working money and my trust ...and what you are
choosing to do w it will define your buiseness ...as i know
where and how to report you in order for every single person
in the world to be able to go on google and enter
"WMXchange.." and the first thing that will come up will be
"SCAMMER"...no more excuses please you have my bitcoin adress
i already sent it to you ...1NEJ2e4AE6edH7w5iQ25B7cubEPuAKvgBE
Date: 2012-11-09 21:25:28
Name: alex tom
Message:
Subject: your Sell order #S13A29E14999 is completed
Date: Thursday, 4 Oct 2012 08:36
From: WMXchange Orders <
orders@wmxchange.net>
Apparently from:
mailserver@zohocreator.comTo:
kaliso7@safe-mail.netGreetings,
We are pleased to inform you that your WMXchange sell order
#S13A29E14999 submitted on 03-Oct-2012 20:58:34 has been
completed. Below are your order details:
We received from you 19.0 Bitcoin BTC
Our exchange rate is: 0.93
We sent you the payment by Western Union USD. The receiver:
Ulia Kovaleva can pickup the funds at any Western Union USD
agent located in Penza, Russian Federation using the below
details:
Western Union MTCN number: 1280614397
Amount to be picked up: 193.0
Sender first name: Dmitriy
Sender last name: Ovcharenko
Sender city: Prizornoe
Sender country: Ukraine
Additional comments:
We have processed the order in accordance with your
instructions and we hope that you will be satisfied with the
quality of our service. Please feel free to contact us for any
questions regarding your order by using our website ticketing
system located at:
www.wmxchange.net/contact/If you want to place a new order please use our website forms
located at:
www.wmxchange.netWe would greatly appreciate it if you could spread the word
about our services among your friends, business partners and
on the forums where you are active. In exchange we will commit
to offer you even better services and discount offers in the
near future.
Kind regards,
WMXchange team
www.wmxchange.net - main service: Liberty Reserve, Bitcoin,
Okpay, CashU, Perfect Money, VoIP, Digital Games
www.wmxchange.com - dedicated Webmoney exchange service
where the money for this old transaction ?
you have returned me money for the new transaction where the
old transaction money ?
Date: 2012-11-09 21:26:27
Name: alex tom
Message:
yes you sent me the money for one transaction ,for the last
transaction but you didnt give me money for second transaction
i had with you for 180 $ that you were supposed to change last
name and you ahve never did where this money ?
Date: 2012-11-09 21:28:51
Name: alex tom
Message:
Date: Sunday, 4 Nov 2012 15:24
From: WMXchange Orders <
orders@wmxchange.net>
Apparently from:
mailserver@zohocreator.comTo:
kaliso7@safe-mail.netDear customer,
Thank you for using WMXchange service! We've received your
order with the below details:
Your order ID number: S13ACEC2F10C was submitted on 04-Nov-
2012 20:24:24
We should received from you: 23.0 Bitcoin BTC
From account: bitpay.com/invoice
Your payment ID / batch:
8QZFK6wtqsHyqWhVFE2C_78MyFxyS2cfRl_uvB67px4=
Once we confirm your payment we will start working on
finishing your order as fast as possible. The payment will be
sent to the below receiver details provided by you during
order registration:
You should receive from us: 188.0 Western Union USD
First name: ULIA
Last name: Simakova
City: Penza
Country: Russian Federation
In order to avoid any loss or delay in processing your order
please double-check the above order details and in case you
see any mistake contact us right away using our website
ticketing system located at:
www.wmxchange.net/contact/ .
Immediately after completing your order you will receive a
confirmation email with the payment details.
Stay in touch with us and get the latest news, discounts and
announcements on:
Facebook: facebook.com/wmxchange
Twitter: twitter.com/wmxchange
Google+: plus.google.com/117679882684669165965/
Kind regards,
WMXchange team
www.wmxchange.net - main service: Liberty Reserve, Bitcoin,
Okpay, CashU, Perfect Money, VoIP, Digital Games
www.wmxchange.com - dedicated Webmoney exchange service
here is transaction you returned me money for ...where is the
money for the old one ,DO YOU REALIZE I HAD TWO TRANSACTIONS
WITH YOU ?
Date: 2012-11-09 21:34:03
Name: alex tom
Message:
19 BITCOINS YOU OWE ME FOR THE SECOND TRANSACTION that
transfer that you have never resolved neither have you tryed
to move a finger to do it ...that what i was told by the
Central office of Western Union ...so what are we doing about
it ?
Date: 2012-11-09 21:45:38
Name: alex tom
Message:
the money will go back to the sender so you will have my money
,refund me please with bitcoins on the same adress you sent 23
bitcoins to i still want take it out in a good way
Date: 2012-11-09 21:49:48
Name: alex tom
Message:
take a look at the dates in both orders ...Oct 4 ,november 4
...you ve been holdin my money for one month ...without
helping me for one month...i dont think that when people read
that they would want deal with your customer service i will
not ...thats a very bad service
