Hey I appreciate your response I did send a PM to the btc-e.com user and haven't heard anything back from that user or btc-e. Crossing my fingers that they simply just follow through I guess lol
You can always make a bit of noise in chat, i once got my issue resolved by finding one of the admins in the Russian chat box. I did get asked by everyone to speak Russian though so it was a bit of fun on google translate