Bitcoin Forum
September 19, 2018, 12:28:09 AM *
News: ♦♦ Bitcoin Core users must update to 0.16.3 [Torrent]. More info.
   Home   Help Search Donate Login Register  
Pages: [1]
Author Topic: Ticket system for support requests  (Read 1148 times)
Full Member
Offline Offline

Activity: 154
Merit: 100

View Profile
September 04, 2014, 03:25:36 AM

How about adding a ticket system for handling support requests?

Both Theymos and BadBear's inboxes get flooded with support PM's and the current way to get through to them is to resend your request again after a few days if it goes unanswered. A ticket system could be useful here, it would allow staff to keep track of requests easier so we don't have to keep resending and allow requests to be assigned to the right staff member etc.

There are plenty of people complaining about having problems getting through to staff in meta. I think something like this is needed given the volume of support requests.

I have private messages disabled. Send me an email instead. My contact details can be found here.

Tip Address: 13Lwo1hK5smoBpFWxmqeKSL52EvN8U7asX
Make a difference with your Ether.
Donate Ether for the greater good.
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
Hero Member
Offline Offline

Posts: 1537316889

View Profile Personal Message (Offline)

Reply with quote  #2

Report to moderator
Diamond Member
Global Moderator
Offline Offline

Activity: 2002
Merit: 1207

In a world of peaches, don't ask for apple sauce

View Profile WWW
September 04, 2014, 02:04:02 PM

That sounds like a great idea, especially for personal requests which can't be discussed in Meta. However, when creating a ticket, a user should be told to only use the ticket system for mod-level complex or really personal requests as most questions can be addressed in the Meta board.

█████▄▄▄▄▄▄▄▄▄▄            ▄▄▄▄▄▄▄▄
█████████████████▄     ▄▄████████████▄▄
███████████████████   ▄████████████████▄
        ▀▀▀▀▀▀▀▀   █████▀▀▀▀▀▀▀▀▀▀▀
Unofficial Bitcointalk API - get posts, boards, topics
Bitcointalk Post Iconizer - custom post editing buttons
|  Services advertised here are not endorsed by me
|  Advertise in my signature
Pages: [1]
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!