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Author Topic: Coinabul - Gold Unbarred [Huge Sale]  (Read 4451 times)
ChanceCoats123
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May 08, 2012, 03:35:00 AM
 #21

This information may be available, but I can't find it...

What do the coins ship in? I don't see any specification on the coins about grade (I'd be fine with just UC), but I would like my coins to be in a plastic container of some kind... How are they sent to me?
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May 08, 2012, 04:15:40 AM
 #22

My silver maples show up in a plastic sleeve... Not sure if it's still the case but you might get the whole tube should you order 20/25 buffaloes/maples.

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May 08, 2012, 03:03:47 PM
 #23

Yeah all my coins have come in plastic flip cases.  The American Silver Eagle and the Candian Silver Maple.  The bars have all come sealed in plastic... I am assuming the way they come from the manufacturer.

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May 08, 2012, 03:20:58 PM
 #24

Yeah all my coins have come in plastic flip cases.  The American Silver Eagle and the Candian Silver Maple.  The bars have all come sealed in plastic... I am assuming the way they come from the manufacturer.

+1 this for me too
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May 08, 2012, 09:08:20 PM
 #25

This information may be available, but I can't find it...

What do the coins ship in? I don't see any specification on the coins about grade (I'd be fine with just UC), but I would like my coins to be in a plastic container of some kind... How are they sent to me?

v v v

Yeah all my coins have come in plastic flip cases.  The American Silver Eagle and the Candian Silver Maple.  The bars have all come sealed in plastic... I am assuming the way they come from the manufacturer.

This is correct. All our products arrive as they come from the manufacturer. If you have any specific questions about products, I'm sure I can find their packaging info for you!

Coinabul.com - Gold Unbarred
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May 11, 2012, 06:23:21 AM
 #26

Sale ends tomorrow! Buy now before it's too late!

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February 23, 2013, 03:05:40 AM
 #27

I ordered a 335BTC purchase a week ago and payed promptly.
Since then, no shipment from the seller. Doesn't answer either.
A friend of mine is experiencing a 3week delay for 111oz of silver bought and payed at coinabul.
I have made several gold/silver purchases in the past and this is the first time I find such bad attention.
I am very very uncomfortable about this. I have just asked for the tracking ID of the shipment or a refund.
TX: https://blockchain.info/es/tx/94400328781a30a98480240f6459b9dfe95cea3bc31599814f0294996902d42d
Coinabul
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February 23, 2013, 12:10:50 PM
 #28

I ordered a 335BTC purchase a week ago and payed promptly.
Since then, no shipment from the seller. Doesn't answer either.
A friend of mine is experiencing a 3week delay for 111oz of silver bought and payed at coinabul.
I have made several gold/silver purchases in the past and this is the first time I find such bad attention.
I am very very uncomfortable about this. I have just asked for the tracking ID of the shipment or a refund.
TX: https://blockchain.info/es/tx/94400328781a30a98480240f6459b9dfe95cea3bc31599814f0294996902d42d


Where did you try and contact us?

Please send me an email: Jon [at] Coinabul.com and I'll sort you out!

Thanks,
-Jon

Coinabul.com - Gold Unbarred
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February 23, 2013, 02:38:49 PM
 #29

I ordered a 335BTC purchase a week ago and payed promptly.
Since then, no shipment from the seller. Doesn't answer either.
A friend of mine is experiencing a 3week delay for 111oz of silver bought and payed at coinabul.
I have made several gold/silver purchases in the past and this is the first time I find such bad attention.
I am very very uncomfortable about this. I have just asked for the tracking ID of the shipment or a refund.
TX: https://blockchain.info/es/tx/94400328781a30a98480240f6459b9dfe95cea3bc31599814f0294996902d42d


Where did you try and contact us?

Please send me an email: Jon [at] Coinabul.com and I'll sort you out!

Thanks,
-Jon
I just did, with the details of the two pending orders:

- 111OZ of silver purchased on January 29th. Payed 205BTC. (Almost 1month ago)
http://blockchain.info/tx-index/47471371/6ee2da68d9d9f818e98b3bc9385190e39405f40c0733f33d271756a651fa10e9

- 5OZ of gold purchased February 17th. Payed 335BTC. (A week ago)
https://blockchain.info/es/tx/94400328781a30a98480240f6459b9dfe95cea3bc31599814f0294996902d42d

So, you have 540BTC worth of unshipped metal, and we have nothing. And we are extremely unhappy.

If you are out of stock or are experiencing a provider shortage, you should not accept orders or at least refund them if you cannot fulfill them in an acceptable time lapse. I have read the emails you exchanged with my friend who ordered 111OZ of silver and you claim to have delayed the shipment because one silver coin was not available from your providers. I don't believe you.

All dealerships ship the metal as soon as the payment from the customer has been received and the price has been locked for the transaction. If the customer pays later and the metal price has changed, the dealership modifies the order and charges the new metal price. This is why shipments cannot take more than 24hours once the payment has been received.

However, what you are doing is increasing your profits by delaying order processing if it suits you, and of course, charging the dealership premium over the spot price anyway. In the meantime, my friend  has gone one month without his bitcoins and without his silver. You have benefit tremendously from the rising bitcoin price and falling silver price by not fulfiling his order on time, which I find absolutely outrageous and disgusting.

What should have been a sale profit of a 4-6% premium you charge on every order above the spot price has become a 35% profit, and my friend is still locked to the purchase price he agreed a month ago, watching the bitcoin price rage up and the silver price plummeting and suffering a rageful opportunity cost.

In other words, you are speculating with your customers' money. You force customers to lock on a purchase price today but deliver the purchase whenever you want in the future, making your customers acquire a reward-free counterparty risk against their will, because they have already locked on a purchase price and have nothing to win from a delayed shipping, but you do. That is what a future's contract is about, but only you get to collect the profit and make the customer bear the cost. You are doing a short-sale covered by the customer who already payed for the order.

Today, my friend could purchase 175oz of silver instead of 111oz he purchased a month ago! So, if you ship tomorrow morning, you would have sold 111oz at the price of 175oz, which is again, outrageous. To be fair, you should be shipping 175oz and account for your delay according to the current market price, just as the customer does if he pays hours after locking a purchase price at your website.

How long are you going to wait to fulfill the order? And most importantly, when does it become fraud?
Does it become fraud after one month has passed without shipping? What about three months?
I believe it becomes fraud after 24-72 hours after the payment has been received.

Just ship both orders asap, and I mean monday morning. Don't keep our money and make us wait.
If you cannot make the shipment for whatever reason, do the right thing and refund both orders.

Customers beware, make the seller commit to a fast shipment before purchasing. Or better yet, sell your bitcoins at MTGox and go find a dealership which does not force you into an undetermined-expiration-date and reward-free future's contract or to cover his short-sales to make an extra profit.
Coinabul
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February 24, 2013, 12:12:24 PM
 #30

I ordered a 335BTC purchase a week ago and payed promptly.
Since then, no shipment from the seller. Doesn't answer either.
A friend of mine is experiencing a 3week delay for 111oz of silver bought and payed at coinabul.
I have made several gold/silver purchases in the past and this is the first time I find such bad attention.
I am very very uncomfortable about this. I have just asked for the tracking ID of the shipment or a refund.
TX: https://blockchain.info/es/tx/94400328781a30a98480240f6459b9dfe95cea3bc31599814f0294996902d42d


Where did you try and contact us?

Please send me an email: Jon [at] Coinabul.com and I'll sort you out!

Thanks,
-Jon
I just did, with the details of the two pending orders:

- 111OZ of silver purchased on January 29th. Payed 205BTC. (Almost 1month ago)
http://blockchain.info/tx-index/47471371/6ee2da68d9d9f818e98b3bc9385190e39405f40c0733f33d271756a651fa10e9


This is another customer's order which we are sorting out with him. We've updated him on what is going on.

Quote

- 5OZ of gold purchased February 17th. Payed 335BTC. (A week ago)
https://blockchain.info/es/tx/94400328781a30a98480240f6459b9dfe95cea3bc31599814f0294996902d42d

So, you have 540BTC worth of unshipped metal, and we have nothing. And we are extremely unhappy.

If you are out of stock or are experiencing a provider shortage, you should not accept orders or at least refund them if you cannot fulfill them in an acceptable time lapse. I have read the emails you exchanged with my friend who ordered 111OZ of silver and you claim to have delayed the shipment because one silver coin was not available from your providers. I don't believe you.


I'm currently emailing back and forth with your friend, I think he might request us to ship out all products but the silver we've been having issues getting. We'll oblige that as long as the insurance company doesn't charge us too much extra.

Quote

All dealerships ship the metal as soon as the payment from the customer has been received and the price has been locked for the transaction. If the customer pays later and the metal price has changed, the dealership modifies the order and charges the new metal price. This is why shipments cannot take more than 24hours once the payment has been received.


Have you ever ordered from another online metal dealership? This is not how it works at all.

Quote

However, what you are doing is increasing your profits by delaying order processing if it suits you, and of course, charging the dealership premium over the spot price anyway. In the meantime, my friend  has gone one month without his bitcoins and without his silver. You have benefit tremendously from the rising bitcoin price and falling silver price by not fulfiling his order on time, which I find absolutely outrageous and disgusting.



Everyone gets angry when the BTC price rises, but when it falls we have the same shipping delays. We liquidate BTC immediately, if we didn't we would have gone out of business due to exchange risk and volatility long ago.


Quote
Today, my friend could purchase 175oz of silver instead of 111oz he purchased a month ago! So, if you ship tomorrow morning, you would have sold 111oz at the price of 175oz, which is again, outrageous. To be fair, you should be shipping 175oz and account for your delay according to the current market price, just as the customer does if he pays hours after locking a purchase price at your website.


To do what you are requesting would be insane. We would make an order for an unknown amount of product and once they're ready to ship liquidate the BTC? We liquidate BTC instantly. We hold USD because that's how we can purchase more inventory.

Quote
How long are you going to wait to fulfill the order? And most importantly, when does it become fraud?
Does it become fraud after one month has passed without shipping? What about three months?
I believe it becomes fraud after 24-72 hours after the payment has been received.

We have shipping estimates on the site. Every once in awhile we have a longer delay. We normally include a little gift with those later orders because of the hassle. There is no fraud. There is a startup dealing with an antiquated metals system.

Quote

Just ship both orders asap, and I mean monday morning. Don't keep our money and make us wait.
If you cannot make the shipment for whatever reason, do the right thing and refund both orders.

We are shipping them as soon as possible. Your order isn't even late yet.

Coinabul.com - Gold Unbarred
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February 24, 2013, 01:04:28 PM
 #31

When you pay bitcoin for a product, you agree to its price and delivery conditions. Sellers can't be responsible for your financial decisions. If Coinabul knew where the price would be in a month, they wouldn't need to do any business other than speculation. They don't have incentive to delay shipping IMO.

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February 24, 2013, 02:02:31 PM
 #32

When you pay bitcoin for a product, you agree to its price and delivery conditions. Sellers can't be responsible for your financial decisions. If Coinabul knew where the price would be in a month, they wouldn't need to do any business other than speculation. They don't have incentive to delay shipping IMO.
But they do. It has  been a month already. Imagine going to a store to buy something and being told: "Thanks! We are out of stock, but give me your money and come back in a month, maybe we'll have your order!".
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February 24, 2013, 02:08:40 PM
 #33

Have you ever ordered from another online metal dealership? This is not how it works at all.
Yes, quite a lot. Once the payment arrived items got shipped immediately.
And I have bought a LOT of metals from different dealerships.
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March 01, 2013, 08:56:03 AM
 #34

I ordered a 335BTC purchase a week ago and payed promptly.
Since then, no shipment from the seller. Doesn't answer either.
A friend of mine is experiencing a 3week delay for 111oz of silver bought and payed at coinabul.
I have made several gold/silver purchases in the past and this is the first time I find such bad attention.
I am very very uncomfortable about this. I have just asked for the tracking ID of the shipment or a refund.
TX: https://blockchain.info/es/tx/94400328781a30a98480240f6459b9dfe95cea3bc31599814f0294996902d42d


Where did you try and contact us?

Please send me an email: Jon [at] Coinabul.com and I'll sort you out!

Thanks,
-Jon
I can see in your website that the order has shipped, thank you. Have you shipped the 111oz of silver too?
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March 01, 2013, 09:00:39 AM
 #35

It's being nearly a month. When will I actually get my order or a refund?
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March 04, 2013, 12:06:12 AM
 #36

It's being nearly a month. When will I actually get my order or a refund?
Send me an email with order information.

Thanks,
-Jon

Coinabul.com - Gold Unbarred
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March 04, 2013, 12:07:45 AM
 #37

It's being nearly a month. When will I actually get my order or a refund?
Send me an email with order information.

Thanks,
-Jon
I did three days ago.
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March 06, 2013, 11:36:38 AM
 #38

----------------------------------
| COINABUL READ THIS!
| VERY IMPORTANT!
----------------------------------

Problems seems to hunt us again. Your shipment has been stopped at customs because it was shipped without the purchase receipt. I have been contacted by FedEx and they have told me that the shipment cannot go by the customs without the proper purchasing receipt attached, and they claim to have tried to contact you several times this week about this without answer, they've left you a voice mail message.

I have also tried to call you, without response. And I have emailed you, without response.

FedEx is shipping the package back to you tomorrow, unless you provide them with the purchase receipt today.  I tried to send them a receipt but mine was no good, they need yours, which should have been attached in the package.

Tomorrow is the end date for FedEx, so I urge you to solve this problem. If not, you'll have to pay the return of the package to FedEx and ship it properly again, incurring in paying three shipments instead of one. It is in your best interest to send them the receipt as soon as possible.

The package has been retained in customs all week BTW.
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March 06, 2013, 03:19:25 PM
 #39

I see some people are having issues, but I received a small gold purchase earlier this week.

good judgment comes from experience, and experience comes from bad judgment
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March 06, 2013, 11:25:21 PM
 #40

It's being nearly a month. When will I actually get my order or a refund?
Send me an email with order information.

Thanks,
-Jon
I did three days ago.

Jon [at] coinabul? Did I not respond?

My issue here is that I don't know who you are in relation to our order system. If you send me a PM with your order number I can figure out what's up.

Cheers,
-Jon

Coinabul.com - Gold Unbarred
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