Who else has put in a ticket at Cryptsy in the past few weeks only to have the ticket ignored after the initial contact?
I noticed a wallet down Aug 23 and decided to let them have a day or two to sort it out. Nothing happened, so on Aug 30 I put in a ticket.
Immediate response was:
Hello Captain,
I apologize for the inconvenience. We had a server outage last night and many wallets are involved. Network Admin and BigVern worked through the night to get things back online with new server and we are now adding wallets to the server, redownloading the chains and getting them back in service.
We ask for your patience as we do this. For security reasons I cannot list the wallets affected, but I can tell you that we are bringing them back in order of volume.
Sincerely,
L***
Cryptsy Team Leader
Cryptsy.com
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OK... so these 2 problems are not connected, but I will give them a chance to fix it. After all, the wallet I was asking about is fairly low volume, but I have quite a few coins in their wallet and having access to them would be nice.
Yeah.... no go on getting fixed.
So I replied to the ticket and Mullick picked it up. Excellent! No really. He knows his stuff and I know he can fix it.
It has now been sitting at "Being Processed" for "13 days 23 hrs" with no progress, I have replied to ticket every couple of days, but no answer. I have PM'ed Mullick, no answer.
Did I somehow upset someone by asking if a wallet can be fixed? Or is this just normal Standard Operating Procedure? Or did I slip through the cracks?
Anyone have similar experiences?