Class action against kncminer.com

[bgibso01]

Did you have to hire a lawyer to help with the process ? Are you an EU resident ?

I'm a USA resident and did not hire an attorney.  I did discuss it with one in Sweden, but ARN seemed to be getting their attention.

Can you list the steps to upload the documents that you took with ARN. I visited the website but was not able to find exactly where to submit my information. It would be great if you could share a template letter, list of documents and so on that you used.

Yeah, seeing as how they aren't issuing refunds again, I'll grab my emails and get them on here  so you guys can have something to go on.  I'll try and update this tomorrow when I'm back in the office.  It's sad that it's come to this.  I made such good money on the Saturn I had and thought KnC was going to be great.

[1714890477]

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[1714890477]

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[1714890477]

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[BitcoinPappi]

Did you have to hire a lawyer to help with the process ? Are you an EU resident ?

I'm a USA resident and did not hire an attorney.  I did discuss it with one in Sweden, but ARN seemed to be getting their attention.

Can you list the steps to upload the documents that you took with ARN. I visited the website but was not able to find exactly where to submit my information. It would be great if you could share a template letter, list of documents and so on that you used.

Yeah, seeing as how they aren't issuing refunds again, I'll grab my emails and get them on here  so you guys can have something to go on.  I'll try and update this tomorrow when I'm back in the office.  It's sad that it's come to this.  I made such good money on the Saturn I had and thought KnC was going to be great.

That would be fantastic. Very sad indeed but greed changes people and companies

[bgibso01]

Ok, so I looked and I don't have a copy of the online registration for opening a case.  But if I can do it, it's got to be pretty easy

That was in July.  Then they sent an email assigning a case number and login/password.  From there, I uploaded the page from this link: https://web.archive.org/web/20131212133634/https://vwwv.kncminer.com/categories/miners that shows the archived page allowing refunds up to shipping.

I also included several emails with KnC where they acknowledged the refund, but were having problems paying...like this:

Natalie (kncminer)
Jun 09 13:01
Hi,
We apologize for making you wait for the refund to be processed.
We are working as quickly as possible to process the refund via bank transfer, however our finance department is extremely busy at this moment and we are experiencing some delays. However we can assure you that we will process your refund as soon as physically possible.
Unfortunately we can't give you a specific date of when your refund will be processed, however you will receive your refund faster with the BTC option.

Best regards 
Med vänlig hälsning
Natalie Forslund
Kncminer
www.kncminer.com
Office: +46 8559 253
20


Jun 05 14:37
Natalie,
I can sympathize with the delays, but I would appreciate some clarification and time line as to when I can expect payment to be received. I have received multiple emails apologizing for the delays and offering a speedier solution of bitcoin payouts. Unfortunately, postings on the forums show that even those are not happening very quickly.
Specifically when should I receive payment in bitcoin if I send you an address today? How much longer is the delay in $ USD if I stay the course?
It’s hard to make an informed decision when I am not receiving enough information.
Thanks,


Natalie (kncminer)
Jun 05 08:56
Hi,
We apologize for making you wait for the refund to be processed.
If you'd like to speed up the process, you may provide us with the BTC wallet and refund will be processed in BTC. Which take less time.
BTC refunds will not be sent instantly, there are procedures that we must follow before we issue refunds, however you will revive your refund quicker with this option.

Best regards 
Med vänlig hälsning
Natalie Forslund
Kncminer
www.kncminer.com
Office: +46 8559 253
20

 
Jun 04 15:13
This is a follow-up to your previous request #24287 "RE: [kncminer] Re: RE: [knc..."
Liam,
I’ve been waiting almost 2 months now. If I would do bitcoin, would it be paid TODAY? Please give me more detailed information as to why this has taken so long, since it has been in a ‘ready’ state for weeks.
Thanks,
Brent.

This email is a service from kncminer. Delivered by Zendesk.
Message-Id:N8GX

Hopefully you get the idea and can file a complaint to get your money.

[bgibso01]

Found the online filing here's the relevant parts after names of parties.  There's a bunch of junk due to ocr and Swedish language, but the English is what I filled in on the form.  When filling out the form, just use the translate button.

The purchase
Information about the purchase
* Being and ev. mark
Neptune 3TH Bitcoin Miner
Eg Mobile phone, Nokia 3310
Where the item new or used?
new
Used
* Date of Purchase
2013-11-26
Eg 2010-12-31
Delivery Date
Underlivered
Eg 2010-12-31
* Price
$ 10,166.00 USD
Eg 995 kr
Copy of receipt / invoice must be attached. We will return to this in the notification last step 'Proof'
Bought goods on credit?
Yes
No
Submitted a warranty?
Yes
A copy of the warranty certificate should be attached. We will return to this in the notification last step 'Proof'
No
Did you buy the item at a distance or at the doorstep?
No
Yes - If you answer yes, you must also fill in the details in the box
How bought the product?
via the Internet
When the agreement was signed?
2013-11-26
Eg 2010-12-31
Have you received information on withdrawal?
Yes
No
Have you relied on withdrawal?
No
Yes, the dates 2013-11-26
Eg 2010-12-31Tvisten
Defective product
* Are you complaining that the product is faulty?
No
Yes - If you answer yes, you must also fill in the details in the box
Describe the error
When did you discover
the error?
Eg 2010-12-31
Delay / delay
* Are you complaining that the delivery was delayed (or that the product is not
delivered at all)?
No
Yes - If you answer yes, you must also fill in the details in the box
When would the goods
supplied?
2014-03-31
Eg 2010-12-31
when delivered
the product?
Eg 2010-12-31
The item has not yet delivered
Do you have something else to complain about?
* For example, to remark that the product does not match what
indicated in advertising or promised?
No
Yes - If you answer yes, you must also fill in the details in the box
Describe what you have remarked on
Have requested a refund on 2013-04-08 and have yet to
Receive.
complaints
* When you complained?
2014-06-05
Eg 2010-12-31
* What you asked?
Why Such long delay in refunds
* When answered, the seller?
2014-06-09
Eg 2010-12-31
* What was the seller?
Problems with the Bank and staff is busy.
Any copy of the written response from the vendor should be attached. We will return
to this end notification in step "Proof '
Applications to purchase goods
Allrnénna rekfamalinnsnamnden
@
C
C
@
R
C
Dina Requirements / Application
Here you can read more about the requirements, you can set
What do you want the Board decides?
* My requirements are:
I would like my refund in U.S. dollars wired back to
my bank account.
If you specify multiple options, you should rank them
Requires you for damages?
No
Yes - If you answer yes, you must also fill in the details in the box
My requirements are: (Enter amount in dollars and how you calculated
amount)
How do you motivate your requirement?
Here you can briefly justify your requirements
The item was ordered with the understanding of
Timely delivery or could request a refund. They
Have had adequate time to Provide a refund.
You need to explain more, you can upload an attachment in step 'Proof'.
Applications to purchase goods
Allméinna reklamatinnsnémnden
@
CBevisning
Evidence in support of my claim / request
Enter what you want to attach, and what it should prove
attached here
KNC Order.pdf
I will send it within 5 business days, then I got my
case number
Documents to be attached
Receipt of goods
attached here
I will send it within 5 business days, then I got my
case number
Warranty Certificate
attached here
I will send it within 5 business days, then I got my
case number
Copy of ev. response from seller
Attached here KnC2.pdf
I will send it within 5 business days, then I got my
case number

[haha00]

I am. PM me with details.

[BitcoinPappi]

Found the online filing here's the relevant parts after names of parties.  There's a bunch of junk due to ocr and Swedish language, but the English is what I filled in on the form.  When filling out the form, just use the translate button.
......

Thank you for this. The situation with the high school engineering of the titan is unacceptable. Will be opening a case

[BitcoinPappi]

Found the online filing here's the relevant parts after names of parties.  There's a bunch of junk due to ocr and Swedish language, but the English is what I filled in on the form.  When filling out the form, just use the translate button.

Even with Google translate I cannot find the form to complete  online  http://translate.google.com/translate?hl=en&sl=sv&u=http://www.arn.se/&prev=/search%3Fq%3Dhttp://www.arn.se/%26client%3Dfirefox-a%26hs%3Dffi%26rls%3Dorg.mozilla:en-US:official%26channel%3Dsb


Cannot select "Purchase of goods" option. What form or link did you use ?

[bgibso01]

Found the online filing here's the relevant parts after names of parties.  There's a bunch of junk due to ocr and Swedish language, but the English is what I filled in on the form.  When filling out the form, just use the translate button.

Even with Google translate I cannot find the form to complete  online  http://translate.google.com/translate?hl=en&sl=sv&u=http://www.arn.se/&prev=/search%3Fq%3Dhttp://www.arn.se/%26client%3Dfirefox-a%26hs%3Dffi%26rls%3Dorg.mozilla:en-US:official%26channel%3Dsb


Cannot select "Purchase of goods" option. What form or link did you use ?

Sorry, it looks like they may have updated the site.  Here's the direct link to the purchased goods form: http://arn.se/PageFiles/1511/Anm%C3%A4lan%20k%C3%B6p%20av%20vara.pdf

[clayq]

I am in the same boat - ordered 1x Titan in mid April, and received nothing yet (and zero information or status updates).

Interested to try and get a full refund - will be following this thread closely.  I emailed KNC asking for a refund, but not expecting them to care.

Cheers
Clay

[Vaseline]

I've ordered a Titan from the first batch and still no delivery. I looking into the possibilities for a lawsuit or just use the Swedish customers rights to get a refund in USD. I live in Denmark, so if other Danes are having the same thoughts just pm me.

[murmur]

4 Titans Batch one 2 were delivered, 30% of the hashpower advertised. Count me in.

[crawz83]

19422 and 19725
count me more than in, willing to sacrifice up to 4000$ in legal costs IF a refund is obtained.
crozoxen@hotmail.com

[getro]

KNC's laughing at us and taking us for fools


i would like to start a 'class action' with all the scamming customers

They took our money and they lied to us

here is list of reported problem with KNC and Titan

http://forum.kncminer.com/forum/main-category/hardware/62149-list-of-reported-titan-problem

[fairlay]

Hi, we are a prediction market and it is our goal to provide reliable information on the likelihoods of events.

We just added the event that KnC will shut down before Feb 2015: https://www.fairlay.com/event/category/bitcoin/bad-news/

So this number are the result of people willing to predict on or against the event. So you can a) watch the numbers to get better felling for what will happen, or b) if you have good information on this case then you can place a prediction on it and if you are right you will make money. (And by this you will improve the publicly visible forecast.

(more on how it works here: http://blog.fairlay.com/2014/02/information-should-have-a-price-but-a-fair-one/ and here http://blog.fairlay.com/2014/05/press-release-09-05-2014/)

[Biffa]

Hi, we are a prediction market and it is our goal to provide reliable information on the likelihoods of events.

We just added the event that KnC will shut down before Feb 2015: https://www.fairlay.com/event/category/bitcoin/bad-news/

So this number are the result of people willing to predict on or against the event. So you can a) watch the numbers to get better felling for what will happen, or b) if you have good information on this case then you can place a prediction on it and if you are right you will make money. (And by this you will improve the publicly visible forecast.

(more on how it works here: http://blog.fairlay.com/2014/02/information-should-have-a-price-but-a-fair-one/ and here http://blog.fairlay.com/2014/05/press-release-09-05-2014/)

You sound like an ambulance chasing parasite

[retro72]

https://www.cryptocoinsnews.com/knc-titans-missed-quarter-3-deadline-refunds/

Might be worth contacting this guy. http://www.nova.se/en/employees/magnus-daar-2/
The article says he's looking at taking on KNC. I'm going to drop him a line and see what he says.

[kingscrown]

im getting irritated with KNC titan not coming to me.

[mishax1]

[murmur]

https://www.cryptocoinsnews.com/knc-titans-missed-quarter-3-deadline-refunds/

Might be worth contacting this guy. http://www.nova.se/en/employees/magnus-daar-2/
The article says he's looking at taking on KNC. I'm going to drop him a line and see what he says.

I just joined the initiative of Magnus. The more we are the cheaper it gets I guess. Retainer is 1500 US