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Author Topic: [ANN] Golden Week Stand Down  (Read 2814 times)
Mt.Gox Support
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April 27, 2012, 07:28:18 AM
 #1

https://support.mtgox.com/entries/21332121-golden-week-stand-down

Hello Mt.Gox Users,

Japan will soon be entering "Golden Week", a week-long series of public holidays that lasts from the 29th of April until the 5th of May. As a result, users should be aware that International Wire Transfers to or from our SMBC Japan bank account will be delayed by up to a week during this period. Furthermore, Mt.Gox Support will be entering a limited stand down during this period. Support requests will still be actioned, but there may be a slight delay as we will be operating with reduced staffing.

We apologise for any inconvenience this may cause to our international customers, and hope to return to business as usual soon. As always, any questions relating to this can be forwarded to support@mtgox.com.

Thank you.

Mt.Gox Support

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Coinabul
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April 27, 2012, 07:34:17 AM
 #2

Enjoy your holiday guys! You've worked hard Smiley

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Mt.Gox Support
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April 27, 2012, 08:14:31 AM
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Enjoy your holiday guys! You've worked hard Smiley

Thanks! But actually many of us will still work during these holidays in order to polish some of the new products announcement and launch that we are working on since the past weeks.

Mt.Gox : The Leading International Bitcoin Exchange.
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April 27, 2012, 08:47:40 AM
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Enjoy your holiday guys! You've worked hard Smiley
+1

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April 27, 2012, 12:34:05 PM
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Enjoy your holiday guys! You've worked hard Smiley

+1
MagicalTux
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April 28, 2012, 08:55:26 AM
 #6

My 4 wires that have not arrived, will this mean add a week to the delay?

Can you just give me the money back so I can use dwolla?

I asked very clearly on #mtgox what was the fastest way to get money and you guys told me 2 to 3 days for a wire and now this. My last wire was 21 days and I am not happy about this at all...

Did you open a support ticket about this? If so, could you tell me your ticket number ?

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April 28, 2012, 09:47:09 AM
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Can you put on your web site Japans public holidays so we can plan further in advance deposits.
Not much good to us finding out on the last working day at 5.30pm here in Australia.
Apart from that enjoy your time out.
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April 28, 2012, 11:21:17 AM
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This is what I was just sent "Regarding the 3 other references the wires have been suspended pending investigation as we couldn't confirm the ultimate beneficiary. Our compliance department is still investigating risks at this point."

Oh what BS.. I'm verified and I fucking asked you guy in your support thread first before I sent if this was going to be okay! Fucking hell... You took 21 days to clear the last wire and it is looking like it is going to be 21 days again. Well anyway thank you for keeping me in the loop. BTW you have sent a wire to here before when I was not verified.

What if anything can I do to help your compliance department evaluate your "risks"Huh?

It took me 4 months to try you guys again after last time, I highly doubt I will ever try again.

Sorry for the rant, I will move this to the trade discussion section...

Because of the volume of wires we process, checks are done randomly or when our system automatically detects something wrong. In your case the system detected something was really wrong, and forwarded the case for manual verification.
We confirmed something was wrong and forwarded this for investigation. Next time I suggest you learn a bit more about international monetary laws, it'd allow you to like Bitcoin a bit more, and understand why not following rules can put you in a situation you obviously don't like.

Getting your issue solved promptly would have been easier too if you had opened a ticket with us earlier (and not when I finally ask you to do so on the forum) and if you weren't so insulting in your messages to our staff.

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April 28, 2012, 01:06:31 PM
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What's going on?

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April 28, 2012, 02:15:33 PM
 #10

If you are unwilling to do this I guess this will become a law enforcement/court matter. I will notify my lawyers in both Thailand and the USA of the situation.

Something you seem to not understand is that this is already a law enforcement matter. Your actions may be against the laws in most countries (at least Japan and USA) and threats are not helping much.

Anyway we reach a conclusion on the current investigation (which you can help by providing documentation explaining your multiple identities) not much can be done.

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April 28, 2012, 03:29:36 PM
 #11

Mark Karpeles, Apr 28 23:21 (JST):

Hi,

Please rest assured that this case is indeed being reported to the police. Until we understand why you have multiple identities in different countries, we cannot take the risk of executing the operations requested.

Thanks,
Mark
MtGox.com Team



Just wanted to let the public know about this...
Oooh! More drama! Now I am really interested in this thread.

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April 28, 2012, 06:52:57 PM
 #12

Can you put on your web site Japans public holidays so we can plan further in advance deposits.
Not much good to us finding out on the last working day at 5.30pm here in Australia.
Apart from that enjoy your time out.


THIS!

Get your shit together! jesus

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April 28, 2012, 07:44:48 PM
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More Goat ranting in the wrong thread as usual? Utter disregard for the laws of his own country? Blaming his own incompetence on others? Check, Check, and Check. Just another day on Bitcointalk! Have fun folks, nothing more to see here!

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April 29, 2012, 01:13:31 AM
 #14

Can you put on your web site Japans public holidays so we can plan further in advance deposits.

http://bit.ly/Ikw7Tk
http://en.wikipedia.org/wiki/Golden_Week_(Japan)

there is always aurumxchange which gives mtgox redeemable codes: https://en.bitcoin.it/wiki/Mtgox#AurumXChange_USD.2C_EUR_and_CAD
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April 29, 2012, 03:41:46 AM
 #15

Can you put on your web site Japans public holidays so we can plan further in advance deposits.

http://bit.ly/Ikw7Tk
http://en.wikipedia.org/wiki/Golden_Week_(Japan)

there is always aurumxchange which gives mtgox redeemable codes: https://en.bitcoin.it/wiki/Mtgox#AurumXChange_USD.2C_EUR_and_CAD

It would be good customer service on Mtgox's part to have on their web site when services will be unavailable or limited in advance as pertaining to their business.
I dont want to use another exchange as I can wait a couple of days for a wire to get through at $20 with currency conversion Aud>Usd, no matter how much I send.
This is not an anger post at all, just a feature I would like to see.
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April 29, 2012, 09:56:55 AM
 #16

I am using  https://www.bitstamp.net/ now. I am very happy that I left MTGox.
/griffin

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