Bitfinex getting too glitchy?

[akujin]

Ok, I've decided to just create a new topic because I don't want to post this on their self moderated thread.
This is the original post I made on their thread:

Could anyone tell me what this mean:

That's from my order history. It says:
insufficient margin, was: partially filled @ 380.xx(xxx)

I placed a limit buy order using all my balance but it was only partially filled. From bitcoinwisdom, I could see that the price went deeper than my buy price but my order wasn't filled and the order disappeared even though I didn't cancel it and it was partially filled and I ended up with some dollars in my account
I'm also not using Margin trade. That's an Exchange limit buy order.

This issue didn't get resolved..
What happened was I used all my fiat and placed an Exchange limit buy order but it only got partially filled, they cancelled the order and returned around 3.5% of my fiat. They said it's because I chose the type of Exchange fee to be "Asset trading fee" and I don't have enough balance to pay for the fee.


I asked them how would that happen if I still had more than enough fiat to pay for the fee. I didn't get any reply so I got frustrated waiting for a reply and I just resumed trading.


 I just wasted my time talking to them. I thought I should refrain from trading so the transaction wouldn't get buried down my transaction history or affect their investigation so I missed some chance to profit while I wait for their reply. I was planning to sell at 385 after buying at 380.xx then buy again when it dips but I wasn't able to because I was waiting for the issue to get resolved.



I did a test if it's really because of my Exchange fee set to "Asset trading fee". I placed a limit buy order using all my fiat and the price dipped lower than my buy price. Nothing wrong happened. All my fiat got used and fees got deducted. I never changed anything on my settings.
This means the bug still exist in their system and they chose to just blame the error on me.

I've decided to just trade somewhere else. I'd be pissed if one day bitcoin hits $1 and shoots back up to $1000 and my order at $1.1 just got partially filled. 
i noticed that they've been having some glitch lately. Not sure what's happening to them. Last time, after clicking the orderbook, the page doesn't show updated data so I have to reload the page every time I open the orderbook. Also, some users where able to peek at other people's account when clicking the orderbook.
https://bitcointalk.org/index.php?topic=178336.msg9012545#msg9012545

[justforbtc]

The behavior is by design. I have the similar experience.

If you have fiat A in total and issue buy all with btc B(auto calculated by the system) on price C.

A = B * C, trading fee is not deducted from this calculation.

Therefore, if your buy all order get filled with one trade, you will owe bitfinex trading fee, that means negative balance in fiat. The system will immediately issue settlement by deducting some btc from you account, that amount of btc equals to the trading fee of your order(the btc amount deducted = trading fee / the lowest current ask order). The corresponding settlement order can be found in trade history, just right after of your buy all order transaction.

If your buy all order are partially filled with multiple trades, the order will get eventually cancelled just like your case.

For all the case, you don't lost money. Bitfinex support doesn't answer all emails, this makes customers felt bad.

[akujin]

The behavior is by design. I have the similar experience.

If you have fiat A in total and issue buy all with btc B(auto calculated by the system) on price C.

A = B * C, trading fee is not deducted from this calculation.

Therefore, if your buy all order get filled with one trade, you will owe bitfinex trading fee, that means negative balance in fiat. The system will immediately issue settlement by deducting some btc from you account, that amount of btc equals to the trading fee of your order(the btc amount deducted = trading fee / the lowest current ask order). The corresponding settlement order can be found in trade history, just right after of your buy all order transaction.

If your buy all order are partially filled with multiple trades, the order will get eventually cancelled just like your case.

For all the case, you don't lost money. Bitfinex support doesn't answer all emails, this makes customers felt bad.

If I remember it correctly, it got dumped with a big sell order. Same with the test I did.
If it got filled with multiple orders, isn't it going to appear on my log?
Here's the log from the test I did:

From my USD log, they converted all my fiat to btc, deduct the remaining $0.0178xxx to the fee and then gave me a negative balance for the fees.


From my BTC log, they sold a small part of my btc to pay for the fee.