GAWMINERS/ZENCLOUD - SCAM and LIES

[Mapuo]

No cuts in OP.

[eoakland]

No cuts in OP.

sorry, didn't mean to imply that you did.  it was more for the CEO to respond to why the GAW reps could not assist with the same simple answer he gave. 

[BTCfan668]

I personally looked in to this and was able to confirm that the user above listed the Hashlets for the price they were sold for.

Unfortunately, we can not reverse transactions that we listed incorrectly by sellers.

Imagine a situation where every time a sellers sold a hashlet, then changed their mind (or listed incorrectly, we reversed it. Just like eBay, you can list your Hashlets for any price you want, and you can change it anytime before it's sold. But once it sells, it can not be reversed.

I hope this clears this matter up a bit.

If you were to let people chance their mind about the selling price then nothing would stop a seller from selling their hashlets then change their mind several weeks later when the difficulty increases less then expected

[Mapuo]

Interesting message...

[owlcatz]

Interesting message...

so.. what ended up happening, Mapuo? Thanks and sorry for you getting ripped off!

[Mapuo]

Still nothing. Even the bot "Samantha" dont answer.
Its 16 days issue. Gawsome...

[owlcatz]

Still nothing. Even the bot "Samantha" dont answer.
Its 16 days issue. Gawsome...

I hear and feel your pain, hell, they stopped even giving me ANY support after 1 week of really simple tickets and me yelling at them due to their moronic excuses and mental retardation at solving any problem...

Today, I finally sold all my shit on their 9-year old's "beta" website, and now the morons "Have disabled btc withdrawals" due to a bug in the prime buy backs... wtf... i can't even rid myself of these pathetic wastes of life.... thanks for the update, and for the record, I KNOW the CEO is full of shit as well on his post about your predicament up above.. scammers be a scammin' ... Gawsome indeed.

[Mapuo]

[MOB]

Start a complaint with the BBB (I assume you did not pay with a CC, so cannot do a chargeback): http://www.bbb.org/central-western-massachusetts/business-reviews/computers-software-and-services/gawminers-in-bloomfield-ct-316991

Despite you not being a US citizen (I assume?) you should still be able to pursue them there. The BBB has no real "teeth," but hopefully this will force GAW to take appropriate action instead of ignoring a problem customer.

edit:
Oh, and quit swearing when doing this ;p  Just make a clear (numbered) record of how many times you have attempted to contact them and what their replies have been. None of their replies match GAW_CEO's brusque dismissal, which means at least one person from GAW is lying. Perhaps their customer support is only lying from ignorance, but it just goes to show how terrible GAW is at helping anyone when something goes wrong. (and something goes wrong every time GAW implements any software features)

Collecting others that have the same problem would add credence to your case. Have them start BBB complaints as well.

[Snipe85]

How can he start a complaint when he doesn't have anything to really complain about (besides being ignored)?

He thinks he entered a price, but when he sold his shares the price was different, but can't prove it.
The only thing they need to do now is say he entered the lower price himself (which could as well be true), and the case is closed.

Hard to say who is right here without the smallest proof to tip the scales.

[MrBig]

How can he start a complaint when he doesn't have anything to really complain about (besides being ignored)?

He thinks he entered a price, but when he sold his shares the price was different, but can't prove it.
The only thing they need to do now is say he entered the lower price himself (which could as well be true), and the case is closed.

Hard to say who is right here without the smallest proof to tip the scales.

The fact that they've given him contradicting answers and ignored him shows a lack of customer support skills. Hard to judge who is in the wrong here, but I will give the OP the benefit of the doubt for now.

[Snipe85]

The fact that they've given him contradicting answers and ignored him shows a lack of customer support skills. Hard to judge who is in the wrong here, but I will give the OP the benefit of the doubt for now.

The whole thread can be summed up in these 2 posts:

I personally looked in to this and was able to confirm that the user above listed the Hashlets for the price they were sold for.

Unfortunately, we can not reverse transactions that we listed incorrectly by sellers.

Imagine a situation where every time a sellers sold a hashlet, then changed their mind (or listed incorrectly, we reversed it. Just like eBay, you can list your Hashlets for any price you want, and you can change it anytime before it's sold. But once it sells, it can not be reversed.

I hope this clears this matter up a bit.

Lie.

There was 3 tabs

my price - 900
fee - 45
and total - 855

And Im not the only one.

They say he wrote a wrong price and he says they are lying and he didn't.


I wish you luck, but unless they decide to favour the customer you won't be getting anywhere.

[crazy-pilot]

How can he start a complaint when he doesn't have anything to really complain about (besides being ignored)?

He thinks he entered a price, but when he sold his shares the price was different, but can't prove it.
The only thing they need to do now is say he entered the lower price himself (which could as well be true), and the case is closed.

Hard to say who is right here without the smallest proof to tip the scales.

The fact that they've given him contradicting answers and ignored him shows a lack of customer support skills. Hard to judge who is in the wrong here, but I will give the OP the benefit of the doubt for now.

I think the benefit should be given to GAW in this case. Every company occasionally has some confusion at the customer service level as reps will sometimes give answers to questions without thoroughly researching, this is a common issue in customer service type call centers.

There is not a trend of this happening and I am sure that there are bigger customers that GAW could have done this to.

They have been around for a long time, have no history of doing this and make much more money as of now acting honestly. I would say without proof of actual wrongdoing GAW can continue to be trusted

[Unacceptable]

Sorry about your bad luck but...you were trying to sell a 5mh Zenhashlet for $900

I've been getting those for $104,uh,who do you think would spend that much,something doesn't seem right.Were you hoping a moron would pay that much

Confused here................. 

[Mapuo]

Its free market.

[EBK1000]

"It's a free market"

So basically, you are trying to scam some unsuspecting purchaser by relying on him pushing the wrong button??

[Mapuo]

"It's a free market"

So basically, you are trying to scam some unsuspecting purchaser by relying on him pushing the wrong button??

So basically - no. Read OP.

[Unacceptable]

Its free market.

Very good answer,I take back my "sorry for you"  

BFL is looking for folks like you,see if Josh is hiring !!  

[ryukamiho]

You suffered the same you fate you wanted others to suffer while buying your 5 mhs.....

[FattyMcButterpants]

"It's a free market"

So basically, you are trying to scam some unsuspecting purchaser by relying on him pushing the wrong button??

So basically - no. Read OP.

Well it appears that this is the case. The most expensive hashlet is currently being sold for ~$250 for 5 MHs by GAW directly to the customer. This is for the hashlet prime. Your OP does not specify what exactly you were selling other then the fact that it was a 5 (MH) hashlet.

IMO a more likely scenario is that you were trying to sell a 5 MH hashlet solo which is being sold by GAW for $79.95 which is actually less then what you got for them.

Either way you were attempting to sell them at above market prices when a buyer would only accept your order in the event that they made a mistake (like you are claiming to do)