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Author Topic: The issue is solved. Thanks.  (Read 1739 times)
Anatol
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May 13, 2011, 09:58:03 AM
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Hi All

I have sent money twice to Mtgox-owned bitcoin account:

http://blockexplorer.com/address/16Fh8FhzDESJpwYd9oDRj9bHMuZUpu2111

You can see that there are 2 transaction:
1. 2011-04-28 12:31:09 9.97BTC
2. 2011-04-29 12:21:34 55.27BTC

The first one (9.97BTC) was successfully added to my MtGox account balance (Anatol).

The second one (55.27BTC) was NOT added to my MtGox account balance (Anatol)!

Initially, I thought that there was some soft issue and my money were simply freezed at 16Fh8FhzDESJpwYd9oDRj9bHMuZUpu2111.

I have written a letter to info@mtgox.com (2011-04-29) about issue. There were no answer.

Nevetheless you can see that my money (55.27BTC) was transfered  to 1QHQMWtQoJMouPrQHfJPHyqx9asvJTMRSP,   1FqY3tiUonf5QSWBtdCMGeDFcK8B9D6Szr.

It means that money was not freased and was used by MtGox.
I have written the second letter to info@mtgox.com and support@mtgox.con (2011-05-06).
There were no answer again.

Can somebody help to solve the issue?

Warm regards,
Anatoly

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Anatol
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May 13, 2011, 10:19:16 AM
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To confirm that mtgox owns the account you can see my history:
04/28/11 13:20   Add BTC   16Fh8FhzDESJpwYd9oDRj9bHMuZUpu2111   9.97   0   9.97   83.909

At http://upmyphoto.com/image/64656/6865778

http://upmyphoto.com/images/FreeUploadUser/mtgoxhistory.jpg
vuce
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May 13, 2011, 10:31:50 AM
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I don't think you're supposed to use the same address twice?
Anatol
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May 13, 2011, 10:41:13 AM
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I don't think you're supposed to use the same address twice?

It was my mistake.
Nevetheless it was my BTC. And now they are Mtgox-owned.

And it was less then 24 hour between transfers.
vuce
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May 13, 2011, 10:45:18 AM
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I don't think you're supposed to use the same address twice?

It was my mistake.
Nevetheless it was my BTC. And now they are Mtgox-owned.

And it was less then 24 hour between transfers.

I'm sure you will get a reply to your e-mails. Patience Smiley
Anatol
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May 13, 2011, 10:46:55 AM
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I'm sure you will get a reply to your e-mails. Patience Smiley

It would be good.
How do you think - when?
mewantsbitcoins
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May 13, 2011, 10:49:15 AM
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MagicalTux is a very busy man. You may have a better chance of catching him on freenode #bitcoin-otc
Anatol
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May 13, 2011, 10:50:13 AM
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MagicalTux is very busy man. You may have a better chance of catching him on freenode #bitcoin-otc
Thank you. I'll try.
MagicalTux
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May 13, 2011, 11:56:04 AM
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MagicalTux is very busy man. You may have a better chance of catching him on freenode #bitcoin-otc
Thank you. I'll try.

Hi,

It seems you sent your email just before the ddos problems, which caused a huge amount of emails coming here. I haven't answered all those emails and I apologize. You will eventually get a reply from me and your funds will be credited.


Mark

Anatol
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May 13, 2011, 12:14:58 PM
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Hi, Mark

Glad to hear you.
OK, I can wait a bit.

Regards,
Anatoly
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May 16, 2011, 07:44:28 AM
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17 days (April,29 - May,16).
No news...

Regards,
Anatoly
Anatol
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May 17, 2011, 09:33:51 AM
 #12

The issue is solved.
Thanks a lot to MagicalTux.

Ragards,
Anatoly
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