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Author Topic: Cloudbet Scam - This Could happen to ANY cloudbet player  (Read 8684 times)
eoakland
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October 14, 2014, 04:38:08 AM
 #21

I agree with some of these posts, 3-4 days for suspected fraud is a bit much. on the bright side, you may have put it on the Chargers to cover in Oakland.  they could have saved you =)

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October 14, 2014, 06:07:54 AM
 #22

Hi all,

We politely request that you please be patient as when dealing with fraud we need to make sure we fully understand all of the components of all relevant accounts.

We are very close to a conclusion on the OP's claims and will update all associated players shortly. We will also post a short summary of the events that occurred here in the forums.

Regards,
Cloudbet

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October 14, 2014, 11:21:40 AM
 #23

Cloudbet is a great site, but having multiple accounts(if this is the case) should not entitle cloudbet to keep the entire funds of the user. The only abuse that can result from the multiple accounts is the use of points to get some rakeback, for which you have to gamble like 5-6 BTC to get 0.01-0.02 back. Once the 750 points are reached you get rakeback only once, and thats it. This is the reason users play through multiple accounts. If Cloudbet doesn't like it, they should simply return the funds and ban the user from playing further, and not seize the funds.


I had a similar issue once . I wasn't aware I can't create duplicate accounts. I had forgotten details to my original account, and created a new one. I created a new one and played without any issues. I took a break for a week, and next time I logged in it was fine, but as soon as I deposited around 0.5 Bitcoins to the site , and tried logging in the next day , I couldn't.
It seemed they had banned my account and had taken my funds. I found a trick to log in, and was able to withdraw my funds. I still can't log in straight and have to do it to be able to log in and play.

Hi caga,

We did not ban you for multi-accounting, nor did we confiscate any funds. It is possible that you were IP blocked for too many failed login attempts, which is a security feature we use to prevent unauthorized access to your account. Is your workaround using the password reset function? If so, contact our support with your IP address and we will have it unblocked.

Cheers,
Cloudbet

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October 14, 2014, 11:47:03 AM
 #24

Cloudbet is a great site, but having multiple accounts(if this is the case) should not entitle cloudbet to keep the entire funds of the user. The only abuse that can result from the multiple accounts is the use of points to get some rakeback, for which you have to gamble like 5-6 BTC to get 0.01-0.02 back. Once the 750 points are reached you get rakeback only once, and thats it. This is the reason users play through multiple accounts. If Cloudbet doesn't like it, they should simply return the funds and ban the user from playing further, and not seize the funds.


I had a similar issue once . I wasn't aware I can't create duplicate accounts. I had forgotten details to my original account, and created a new one. I created a new one and played without any issues. I took a break for a week, and next time I logged in it was fine, but as soon as I deposited around 0.5 Bitcoins to the site , and tried logging in the next day , I couldn't.
It seemed they had banned my account and had taken my funds. I found a trick to log in, and was able to withdraw my funds. I still can't log in straight and have to do it to be able to log in and play.

Hi caga,

We did not ban you for multi-accounting, nor did we confiscate any funds. It is possible that you were IP blocked for too many failed login attempts, which is a security feature we use to prevent unauthorized access to your account. Is your workaround using the password reset function? If so, contact our support with your IP address and we will have it unblocked.

Cheers,
Cloudbet


Hi Cloudbet, yes it is. I actually did contact the support but got no reply ever, and never bothered to contact again, as I could log in the other way. I never knew if it was the IP which was banned or my account was banned. But, I really think you have no right to confiscate funds just because people create duplicate accounts. If you are so worried about people taking advantage of the bonus system, then you should take it out.

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October 14, 2014, 12:11:42 PM
 #25


Hi Cloudbet, yes it is. I actually did contact the support but got no reply ever, and never bothered to contact again, as I could log in the other way. I never knew if it was the IP which was banned or my account was banned. But, I really think you have no right to confiscate funds just because people create duplicate accounts. If you are so worried about people taking advantage of the bonus system, then you should take it out.

Please contact our support and we will have your IP block removed. You can move all funds to one account and we can close the other.

OP has knowingly and deliberately committed fraud. Also, his/her account balance is less than 0.1 BTC, not 13 BTC as they claim. We will post a report shortly.


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October 14, 2014, 02:24:48 PM
 #26

STAY AWAY FROM CLOUDBET. THEY ARE KNOWN FRAUDS
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October 15, 2014, 03:09:01 AM
 #27


Hi Cloudbet, yes it is. I actually did contact the support but got no reply ever, and never bothered to contact again, as I could log in the other way. I never knew if it was the IP which was banned or my account was banned. But, I really think you have no right to confiscate funds just because people create duplicate accounts. If you are so worried about people taking advantage of the bonus system, then you should take it out.

Please contact our support and we will have your IP block removed. You can move all funds to one account and we can close the other.

OP has knowingly and deliberately committed fraud. Also, his/her account balance is less than 0.1 BTC, not 13 BTC as they claim. We will post a report shortly.



What a fucking idiot if this is true.. Please show prove!! I will handle him I'm the forum from there Smiley
Also my ip has been blocked for multiple failed log in, nothing new, this seems like a competitor sportsbooks that is trying to cause problems. Pics for OP or cloudbet or I don't trust you op sorry
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October 15, 2014, 05:32:33 AM
 #28


Hi Cloudbet, yes it is. I actually did contact the support but got no reply ever, and never bothered to contact again, as I could log in the other way. I never knew if it was the IP which was banned or my account was banned. But, I really think you have no right to confiscate funds just because people create duplicate accounts. If you are so worried about people taking advantage of the bonus system, then you should take it out.

Please contact our support and we will have your IP block removed. You can move all funds to one account and we can close the other.

OP has knowingly and deliberately committed fraud. Also, his/her account balance is less than 0.1 BTC, not 13 BTC as they claim. We will post a report shortly.



What a fucking idiot if this is true.. Please show prove!! I will handle him I'm the forum from there Smiley
Also my ip has been blocked for multiple failed log in, nothing new, this seems like a competitor sportsbooks that is trying to cause problems. Pics for OP or cloudbet or I don't trust you op sorry

Have you seen my post in the past regarding a scam accusation against cloudbet?
I had a problem while live betting as well and was disregarded by cloudbet. Since it was a small amount, I gave up trying to argue.

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October 15, 2014, 05:36:55 AM
 #29

Have you seen my post in the past regarding a scam accusation against cloudbet?
I had a problem while live betting as well and was disregarded by cloudbet. Since it was a small amount, I gave up trying to argue.

Hi finlon,

I can't see your original inquiry - please can you send us an email to support@cloudbet.com and we will look into it immediately.

Thanks

Cloudbet

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October 15, 2014, 05:54:25 AM
 #30

lost 12coins Sad


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October 15, 2014, 06:54:33 AM
 #31


Hi Cloudbet, yes it is. I actually did contact the support but got no reply ever, and never bothered to contact again, as I could log in the other way. I never knew if it was the IP which was banned or my account was banned. But, I really think you have no right to confiscate funds just because people create duplicate accounts. If you are so worried about people taking advantage of the bonus system, then you should take it out.

Please contact our support and we will have your IP block removed. You can move all funds to one account and we can close the other.

OP has knowingly and deliberately committed fraud. Also, his/her account balance is less than 0.1 BTC, not 13 BTC as they claim. We will post a report shortly.



What a fucking idiot if this is true.. Please show prove!! I will handle him I'm the forum from there Smiley
Also my ip has been blocked for multiple failed log in, nothing new, this seems like a competitor sportsbooks that is trying to cause problems. Pics for OP or cloudbet or I don't trust you op sorry
The OP created a new account to make his accusation which, IMO takes away some credibility. I really cannot see why the OP would want to do this other then to commit fraud. I think the burden should be on the OP to prove he actually deposited as much money or won as much money
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October 15, 2014, 08:17:10 AM
 #32

Hi all,

Here is our incident report.

The OP, per415, has knowingly and maliciously committed fraud.

He/she opened several dozen player accounts, and several dozen affiliate accounts - as many as 50 accounts of each. Each player account was tagged to a different one of his own affiliate accounts. This is strictly in breach of our terms and conditions.

He then abused both our affiliate program and our bonus program to fraudulently acquire funds from Cloudbet.

We have frozen all of his accounts and confiscated any funds still in our system. The aggregate balance of all accounts was negative. Many of his affiliate accounts went into negative, at which point he would discard them and create new ones.

A few notes:
1. The total balance of his player account is not 13 BTC. It is fewer than 0.1 BTC.
2. The total balance of all of his player and affiliate accounts is negative. The player has not lost any funds.
3. There is no doubt whatsoever that all accounts - including affiliate accounts - belong to the same user. It is 100% certain.
4. He did not log in from "shopping center wifi".
5. His accounts were not frozen as soon as a large deposit was made. His accounts were frozen as soon as we discovered the fraud. per415 had an account balance of <0.1 BTC when the account was frozen.
6. We contacted the user as soon as his accounts were frozen for investigation, and have remained in communication throughout the investigation.
7. The player is no longer welcomed to play at Cloudbet.
8. We took some time to resolve this issue as we needed to a) identify and freeze all accounts that were part of this fraud, and b) implement a fix to prevent similar frauds in the future.

This player has knowingly committed fraud and knowingly benefited from it. He does not need to "rattle his brains" to determine the reason for his account being frozen, as he knew full well the reason before making his post.

We have routinely paid out much larger winnings than 13 BTC - as many users in this forum can attest. We have always - and will always - pay out every single one of our players in full. We will not, however, pay out users who have maliciously breached our T&Cs.


I hope this closes the matter. If anybody has any questions or issues, please do not hesitate to contact us at support@cloudbet.com.

Regards,
Cloudbet

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per415
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October 15, 2014, 11:58:22 AM
 #33

Hi all,

Here is our incident report.

The OP, per415, has knowingly and maliciously committed fraud.

He/she opened several dozen player accounts, and several dozen affiliate accounts - as many as 50 accounts of each. Each player account was tagged to a different one of his own affiliate accounts. This is strictly in breach of our terms and conditions.

He then abused both our affiliate program and our bonus program to fraudulently acquire funds from Cloudbet.

We have frozen all of his accounts and confiscated any funds still in our system. The aggregate balance of all accounts was negative. Many of his affiliate accounts went into negative, at which point he would discard them and create new ones.

A few notes:
1. The total balance of his player account is not 13 BTC. It is fewer than 0.1 BTC.
2. The total balance of all of his player and affiliate accounts is negative. The player has not lost any funds.
3. There is no doubt whatsoever that all accounts - including affiliate accounts - belong to the same user. It is 100% certain.
4. He did not log in from "shopping center wifi".
5. His accounts were not frozen as soon as a large deposit was made. His accounts were frozen as soon as we discovered the fraud. per415 had an account balance of <0.1 BTC when the account was frozen.
6. We contacted the user as soon as his accounts were frozen for investigation, and have remained in communication throughout the investigation.
7. The player is no longer welcomed to play at Cloudbet.
8. We took some time to resolve this issue as we needed to a) identify and freeze all accounts that were part of this fraud, and b) implement a fix to prevent similar frauds in the future.

This player has knowingly committed fraud and knowingly benefited from it. He does not need to "rattle his brains" to determine the reason for his account being frozen, as he knew full well the reason before making his post.

We have routinely paid out much larger winnings than 13 BTC - as many users in this forum can attest. We have always - and will always - pay out every single one of our players in full. We will not, however, pay out users who have maliciously breached our T&Cs.


I hope this closes the matter. If anybody has any questions or issues, please do not hesitate to contact us at support@cloudbet.com.

Regards,
Cloudbet




What cloudbet has said here is complete bull (below is why)

DANGER TO ALL CLOUDBET PLAYERS

So your telling ALL cloudbet players that if a player happens to signup to cloudbet via an affiliate link and/or use the same IP as another player (eg shared pc, public wiki, proxy etc..) this player will be considered "fraudster" AND they can then expect their account to be closed and the BTC stolen.

1st Why the hell would I open multiple accounts? and don't tell me it's bonus thing because my account was only open for 3 days!!!!
2nd I signed up to cloudbet by typing in "cloudbet" in google search (after reading a forum about it) so there is no way I clicked on and/or signed up via an affiliate link.

1.) since you said "He did not log in from "shopping center wifi"."   can you tell be were I logged in from eg my house, cafe etc...?
2.) also since you think the other accounts are also mine, you will have no problem also giving me a list of all the IP address they used?

I'm not very tech savy however I'm pretty sure you can't tell if an IP address as specific as an exact address (eg. shop1 123 shopping center street), home address, cafe etc... However I do know you can tell the location eg. country, state, suburb via the IP address. But nothing so specific as and exact address address. I could be wrong thou if any tech savy person wants to correct me?


REGARDLESS OF WHETHER YOU THINK I HAVE MORE THAN ONE ACCOUNT, SIGNED UP UNDER AN AFFILIATE LINK, WHAT IP ADDRESS I USED AND WERE ITS LOCATED, THE FACT REMAINS THAT CLOUDBET HAS STOLEN MY DEPOSIT FOR THESE REASONS.
Factor 1: if you use anything other than a static ip (eg. VPN, proxy, free wifi etc... the fact is some other cloudbet player could also use it now OR sometime in the future)
Factor 2: if you signed up under an affiliate link

combine 1 or more of these factors and you are at risk of being called a fraudster AND having your bitcion in your account stolen.  


WHAT DOES THE REST OF THE FORUM THINK OF WHAT CLOUDBET HAS DONE TO ME?

HAS THIS HAPPENS TO YOU?

HAS ANYONE DONE FACTOR 1 AND 2? IF SO WHAT HAPPENED?



P.S. cloudbet as you can probably tell already, any emails you send me will be posted here, so I don't want any threatening emails send to my inbox.





Here's the email they send me today

Quote
Hi,

Your account is closed. Any funds have been forfeit.

Also - all of your other accounts, both player and affiliate accounts, have been closed and will not be reopened. If you create any further accounts, they will be closed without notice.

This matter is now closed. Please let us know if there is anything we can help with.

Best regards,
Leandro Rossi


And here's is the reply I sent back to cloudbet  


Quote
Hi Leandro Rossi (Cloudbet),

As per the my previous emails, I was asking for a specific reason(s).

That fact the you said "Also - all of your other accounts, both player and affiliate accounts, have been closed" I will have to assume this is your reason for stealing my 13 BTC!!!!


2.) So my question is, did 1 or more people use cloudbet on the same public wifi as me?HuhHuh? and if so, obviously I have no control over what other people do on a public wifi and therefore I believe your simply using this as and excuse to steal my money.!!!!!!!!!!!!!!!


As discussed in the bitcointalk.org, I only have one (1) account, and for obvious reasons I have no interest in playing at cloudbet ever again, so all I want is my money back!!!

I created my coudbet account on my Home PC (I am the only one at home that uses cloudbet on my home pc), However I placed my bets at work over the free public wifi. So with the limited info you have given me I can only assume that:
a.) 1 or more players have used cloudbet over the same public free wifi in my work (shopping center)
b.) your email you sent me is just a standard canned response you sent to call accounts which means thee is no real reason and simply decided to steal my BTC (which means there the reason is you simply wanted to scam me out of my 13 BTC)
 

As bitcoin is not well known (least least were I live), And the chances of some one knowing how to use bitcoin and also happening to use cloudbet on the same public wifi as me is slim to none (as a betting website you should now the odds of this happing more than me), So assuming this this is the real reason, Regardless of someone else they my or may not have used cloudbet on the same public wifi as me (as from your email it no very clear on the reason, so I can not me entirely sure) This does not give you the right to steal my 13 BTC.

If there are other accounts involved its obviously a matter for the other people (you should not be talking to me about them) but sense don't feel inclined about other players privacy. then i have another question:
3.) If there are other people that have used the same public wifi as me, did you also close there account(s) and steal (I mean "forfeit") there funds like you did with my account (by that i mean same IP addess, not same state/country etc..)Huh or is it just my account?



I feel as though you did this to me because I have a large 13 BTC deposit.


I know your in the habit of ignoring my questions, But by all means feel free to answer my questions and prove me wrong

I still want my Money refunded to me and I will not go away until you refund my 13 BTC deposit



campycoin
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October 15, 2014, 01:08:05 PM
 #34

Simple question to OP...

You said "It seems like Cloudbet froze my account AUTOMATICALLY because it happened within a few minutes of my large deposit. And the email saying "Your Cloudbet account has been frozen pending investigation" was also sent at the same time."

and you told us you deposited 13 btc. Yet Cloudbet claims your account had 0.1

So, please post the transaction ID.  That will be a start.
per415
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October 15, 2014, 02:19:19 PM
 #35

Simple question to OP...

You said "It seems like Cloudbet froze my account AUTOMATICALLY because it happened within a few minutes of my large deposit. And the email saying "Your Cloudbet account has been frozen pending investigation" was also sent at the same time."

and you told us you deposited 13 btc. Yet Cloudbet claims your account had 0.1

So, please post the transaction ID.  That will be a start.

hey campycoin,

They are all from my blockchain.info wallet and I always use their free mixing service

5.001  https://blockchain.info/tx/a02d9ddada0ae051ccbcd7c095b93d0973201c97e186da9ae561312ee2a41f02


5.001 https://blockchain.info/tx/df53ac9ea14114d26f5983f91598e3fe85498a13130ac462c048711cc071efb0


3.001 - https://blockchain.info/tx/87003409647ffdc0d2864b249785a6e2977c86aaf59479b12837017668771cfa

blockchain.info also takes 0.001 from each transaction

When I tried to deposit 13 BTC from blockchain the transaction at the time went into pending for over 10 min (I tried it twice) and then fail but blockchain still charged me even though it did not work. I tried 5 BTC it worked,  I didn't care it would take 3 deposits to put my bankroll into cloudbet because I don't need that much for the bet I wanted to do (The extra BTC is there because I increase my bet on a lose)

"and you told us you deposited 13 btc. Yet Cloudbet claims your account had 0.1"

So I'm not sure how a frozen account could have bet/lose BTC while its frozen. My best gues is that they are probaly factoring in the other player/affiliate accounts AND/OR they are simply giving them selves a safety net should cloudbet decide they want to refund my bitcoin in the future so they can say "look we refunded" while keeping the other 12.something Bitcions for themselves 
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October 15, 2014, 02:21:38 PM
 #36

For the avoidance of doubt - OP did make deposits of up to 13 BTC, however at the time his account was frozen, the account balance was <0.1 BTC.

The OP is a fraudulent user. Even so, we have continued to respect his privacy by not posting details of his other accounts and bet history.

1. This has nothing to do with public wifi. In fact, OP connected through Tor.
2. The account balance was not 13 BTC, it was less than 0.1 BTC.
3. OP knows exactly what he was doing and the way in which he abused the affiliate program with almost 50 accounts. This was systematic, deliberate, and malicious fraud.

This matter is closed.

Regards,
Cloudbet



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per415
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October 15, 2014, 04:08:36 PM
 #37

For the avoidance of doubt - OP did make deposits of up to 13 BTC, however at the time his account was frozen, the account balance was <0.1 BTC.

The OP is a fraudulent user. Even so, we have continued to respect his privacy by not posting details of his other accounts and bet history.

1. This has nothing to do with public wifi. In fact, OP connected through Tor.
2. The account balance was not 13 BTC, it was less than 0.1 BTC.
3. OP knows exactly what he was doing and the way in which he abused the affiliate program with almost 50 accounts. This was systematic, deliberate, and malicious fraud.

This matter is closed.

Regards,
Cloudbet


NO cloudbet this matter is not closed

Cloudbet No matter what you say the fact remains that:  
a.) I have deposited my BTC (which you have confirmed)  
b.) the deposits are confirmed in the blockchain  
c.) I fail to see the importance of what my IP address/location has to do with anything (which is great to see you finally confirmed this because your terms and conditions say the opposite )
d.) I do NOT care about other players or affiliates (sorry guys if your one of them) or how much money you made/lost from other player bets/affiliate people or whatever your trying to justify doing. I am ONLY interested in MY account!

I don't now how much more info I can force out of you, because your not answering my questions in my earlier posts. It would seem that the more info I get out of you the stronger my case has become, other than posting my blockchain transaction (thanks for the idea campycoin), Maybe if had taken a screen shot or something it could squeeze you for some more info, but somehow I doubt you'll ever admit your scam let alone refund my deposit.

confirming my deposit that's great to hear BUT I could not log in to place my bet because you bloody froze me out of my account!!!!!

The 13 BTC is from ME, it did not magically appear in my cloudbet account, it was from my bitcion wallet.
YOU have stolen my hard earned money and I will never give up until you return my money OR until at least so many people know what you have done that cloudbet gets what it deserves!! (and hopefully the next scam site you open in its place should it be traceable back to your old site details). CLOUDBET even scamming BTC out of a small number of your player accounts will eventually come back to bite you.


WHY YOU ASK
If I had known cloudbet could scam me I would have never signed up to cloudbet, How could I have known? Well I saw https://bitcointalk.org/index.php?topic=618715.0    and  According the cloudbets reply to x34cha1 it looks like the same thing happened to the this player and this was back in may, so it would seem like it is a regular cloudbet freezing scam thing.
 
Assuming that its only a small number of accounts here and there It would seem that cloudbet would be hoping that no one complain about the odd frozen account here and there, I must admit if it had been a small amount of BTC I probably would not have chased cloudbet or mabye at the most I might have posted something small and brief  like x34cha1. But  SORRY CLOUDBET YOU CHOSE THE WRONG PERSON TO SCAM.

At the very least this post can let others know that this could happen to them.  And at least something positive comes out of this.

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October 15, 2014, 04:21:10 PM
 #38

I was going to open an acount here but looks like alot of issues still unresolved.
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October 15, 2014, 04:30:32 PM
 #39

OP, why not post your data? or let them post it for you. Cloudbet has made a very strong case. My spidey senses have told me whats going here. So, give cloudbet permission to post your details and lets see where this goes, if not, I would consider it closed.
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October 15, 2014, 07:28:25 PM
 #40

For the avoidance of doubt - OP did make deposits of up to 13 BTC, however at the time his account was frozen, the account balance was <0.1 BTC.

The OP is a fraudulent user. Even so, we have continued to respect his privacy by not posting details of his other accounts and bet history.

1. This has nothing to do with public wifi. In fact, OP connected through Tor.
2. The account balance was not 13 BTC, it was less than 0.1 BTC.
3. OP knows exactly what he was doing and the way in which he abused the affiliate program with almost 50 accounts. This was systematic, deliberate, and malicious fraud.

This matter is closed.

Regards,
Cloudbet

What I understand from that post is that you are in possession of the 13 btc the OP deposited and are going to keep them as punishment for his alleged fraud attempt. Is that correct?

This is starting to get interesting  Smiley
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