Hi all,
Here is our incident report.
The OP, per415, has knowingly and maliciously committed fraud.
He/she opened several dozen player accounts, and several dozen affiliate accounts - as many as 50 accounts of each. Each player account was tagged to a different one of his own affiliate accounts. This is strictly in breach of our terms and conditions.
He then abused both our affiliate program and our bonus program to fraudulently acquire funds from Cloudbet.
We have frozen all of his accounts and confiscated any funds still in our system. The aggregate balance of all accounts was negative. Many of his affiliate accounts went into negative, at which point he would discard them and create new ones.
A few notes:
1. The total balance of his player account is not 13 BTC. It is fewer than 0.1 BTC.
2. The total balance of all of his player and affiliate accounts is negative. The player has not lost any funds.
3. There is no doubt whatsoever that all accounts - including affiliate accounts - belong to the same user. It is 100% certain.
4. He did not log in from "shopping center wifi".
5. His accounts were not frozen as soon as a large deposit was made. His accounts were frozen as soon as we discovered the fraud. per415 had an account balance of <0.1 BTC when the account was frozen.
6. We contacted the user as soon as his accounts were frozen for investigation, and have remained in communication throughout the investigation.
7. The player is no longer welcomed to play at Cloudbet.
8. We took some time to resolve this issue as we needed to a) identify and freeze all accounts that were part of this fraud, and b) implement a fix to prevent similar frauds in the future.
This player has knowingly committed fraud and knowingly benefited from it. He does not need to "rattle his brains" to determine the reason for his account being frozen, as he knew full well the reason before making his post.
We have routinely paid out much larger winnings than 13 BTC - as many users in this forum can attest. We have always - and will always - pay out every single one of our players in full. We will not, however, pay out users who have maliciously breached our T&Cs.
I hope this closes the matter. If anybody has any questions or issues, please do not hesitate to contact us at
support@cloudbet.com.
Regards,
Cloudbet
What cloudbet has said here is complete bull (below is why)
DANGER TO ALL CLOUDBET PLAYERSSo your telling ALL cloudbet players that if a player happens to signup to cloudbet via an
affiliate link and/or use the
same IP as another player (eg shared pc, public wiki, proxy etc..) this player will be considered "fraudster" AND they can then expect their account to be
closed and the BTC stolen.1st Why the hell would I open multiple accounts? and don't tell me it's bonus thing because my account was only open for 3 days!!!!
2nd I signed up to cloudbet by typing in "cloudbet" in google search (after reading a forum about it) so there is no way I clicked on and/or signed up via an affiliate link.
1.) since you said "He did not log in from "shopping center wifi"." can you tell be were I logged in from eg my house, cafe etc...?
2.) also since you think the other accounts are also mine, you will have no problem also giving me a list of all the IP address they used?
I'm not very tech savy however I'm pretty sure you can't tell if an IP address as specific as an exact address (eg. shop1 123 shopping center street), home address, cafe etc... However I do know you can tell the location eg. country, state, suburb via the IP address. But nothing so specific as and exact address address. I could be wrong thou if any tech savy person wants to correct me?
REGARDLESS OF WHETHER YOU THINK I HAVE MORE THAN ONE ACCOUNT, SIGNED UP UNDER AN AFFILIATE LINK, WHAT IP ADDRESS I USED AND WERE ITS LOCATED, THE FACT REMAINS THAT CLOUDBET HAS STOLEN MY DEPOSIT FOR THESE REASONS.
Factor 1: if you use anything other than a static ip (eg. VPN, proxy, free wifi etc... the fact is some other cloudbet player could also use it now OR sometime in the future)
Factor 2: if you signed up under an affiliate link
combine 1 or more of these factors and you are at risk of being called a fraudster AND having your bitcion in your account stolen.
WHAT DOES THE REST OF THE FORUM THINK OF WHAT CLOUDBET HAS DONE TO ME?
HAS THIS HAPPENS TO YOU?
HAS ANYONE DONE FACTOR 1 AND 2? IF SO WHAT HAPPENED?
P.S. cloudbet as you can probably tell already, any emails you send me will be posted here, so I don't want any threatening emails send to my inbox.
Here's the email they send me today
Hi,
Your account is closed. Any funds have been forfeit.
Also - all of your other accounts, both player and affiliate accounts, have been closed and will not be reopened. If you create any further accounts, they will be closed without notice.
This matter is now closed. Please let us know if there is anything we can help with.
Best regards,
Leandro Rossi
And here's is the reply I sent back to cloudbet
Hi Leandro Rossi (Cloudbet),
As per the my previous emails, I was asking for a specific reason(s).
That fact the you said "Also - all of your other accounts, both player and affiliate accounts, have been closed" I will have to assume this is your reason for stealing my 13 BTC!!!!
2.) So my question is, did 1 or more people use cloudbet on the same public wifi as me?
? and if so, obviously I have no control over what other people do on a public wifi and therefore I believe your simply using this as and excuse to steal my money.!!!!!!!!!!!!!!!
As discussed in the bitcointalk.org, I only have one (1) account, and for obvious reasons I have no interest in playing at cloudbet ever again, so all I want is my money back!!!
I created my coudbet account on my Home PC (I am the only one at home that uses cloudbet on my home pc), However I placed my bets at work over the
free public wifi. So with the limited info you have given me I can only assume that:
a.) 1 or more players have used cloudbet over the same public free wifi in my work (shopping center)
b.) your email you sent me is just a standard canned response you sent to call accounts which means thee is no real reason and simply decided to steal my BTC (which means there the reason is you simply wanted to scam me out of my 13 BTC)
As bitcoin is not well known (least least were I live), And the chances of some one knowing how to use bitcoin and also happening to use cloudbet on the same public wifi as me is slim to none (as a betting website you should now the odds of this happing more than me), So assuming this this is the real reason, Regardless of someone else they my or may not have used cloudbet on the same public wifi as me (as from your email it no very clear on the reason, so I can not me entirely sure)
This does not give you the right to steal my 13 BTC.If there are other accounts involved its obviously a matter for the other people (you should not be talking to me about them) but sense don't feel inclined about other players privacy. then i have another question:
3.) If there are other people that have used the same public wifi as me, did you also close there account(s) and steal (I mean "forfeit") there funds like you did with my account (by that i mean same IP addess, not same state/country etc..)
or is it just my account?
I feel as though you did this to me because I have a large 13 BTC deposit.
I know your in the habit of ignoring my questions, But by all means feel free to answer my questions and prove me wrong
I still want my Money refunded to me and I will not go away until you refund my 13 BTC deposit