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[Wings1987]

Others info that might help.

My response to that first email.

I imagine this email might by addressed to multiple customers if you were having an issue so I will ignore the tone of your email for now.

If you look at your support messages you will see that I sent you a message because I thought something might be wrong. I was having an issue with my bitcoin wallet on coinbase because it showed my deposit of 1.1 BTC three times. The excess balance in my Hashie wallet made sense. I later looked and saw the deposit only posted once. I will be able to review the account from my PC in the morning and if my records show what you are stating I will be happy to refund the entire amount. I am not interested in keeping something I am not entitled too.


Next email after checking my account and seeing my purchase disabled.

I just sat down to go through my account and it is disabled and the miner I purchased is gone. Could someone please explain what is going on?


Sahra's reply -

Hi,

You owe Hashie 1.01097 BTC:

| 1297345 | purchase | -1.01097000 | 2014-12-26 19:07:31 |   24168 | cdb28154                                                         | 2500 GH                                                          | 0.00000000 | 0.00000000 |


Your account was credited with 1.01097 BTC instead of being debited with that amount due to a bug in the pricing algorithm.

Please return this amount to 1HaShiEAAhhkVW8fdTpg1mu2ikLVZcxtg2 and we will be able to correct your account.


I sent the amount back. After repurchasing and not receiving a payout I went to the chat to see what was going on. Someone claiming to be Sahra singled me out with a few curses for take advantage of the exploit. (Not true of course) This was my first indication that something was horribly wrong so I emailed Sahra to make sure they were aware of it.

My email -

I went to check chat because I never received payout for the miner I purchased. There is someone representing them self as a Hashie employee abusing your customers.


Her reply -

That's me, I'm sorry I said that, I'm a bit stressed. Please accept my apologies.


Not sure any of that helps but thought it might be relevant.

[1714936804]

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[erre]

Others info that might help.

My response to that first email.

I imagine this email might by addressed to multiple customers if you were having an issue so I will ignore the tone of your email for now.

If you look at your support messages you will see that I sent you a message because I thought something might be wrong. I was having an issue with my bitcoin wallet on coinbase because it showed my deposit of 1.1 BTC three times. The excess balance in my Hashie wallet made sense. I later looked and saw the deposit only posted once. I will be able to review the account from my PC in the morning and if my records show what you are stating I will be happy to refund the entire amount. I am not interested in keeping something I am not entitled too.


Next email after checking my account and seeing my purchase disabled.

I just sat down to go through my account and it is disabled and the miner I purchased is gone. Could someone please explain what is going on?


Sahra's reply -

Hi,

You owe Hashie 1.01097 BTC:

| 1297345 | purchase | -1.01097000 | 2014-12-26 19:07:31 |   24168 | cdb28154                                                         | 2500 GH                                                          | 0.00000000 | 0.00000000 |


Your account was credited with 1.01097 BTC instead of being debited with that amount due to a bug in the pricing algorithm.

Please return this amount to 1HaShiEAAhhkVW8fdTpg1mu2ikLVZcxtg2 and we will be able to correct your account.


I sent the amount back. After repurchasing and not receiving a payout I went to the chat to see what was going on. Someone claiming to be Sahra singled me out with a few curses for take advantage of the exploit. (Not true of course) This was my first indication that something was horribly wrong so I emailed Sahra to make sure they were aware of it.

My email -

I went to check chat because I never received payout for the miner I purchased. There is someone representing them self as a Hashie employee abusing your customers.


Her reply -

That's me, I'm sorry I said that, I'm a bit stressed. Please accept my apologies.


Not sure any of that helps but thought it might be relevant.

This is indeed very interesting: maybe someone massively exploited the bug, and so hashie decided to inscenate the fake hack and made all this mess to cover their fault...

[suchmoon]

Not sure any of that helps but thought it might be relevant.

Thank you, that is very interesting.

Still this whole frost thing is a dickhead move. "Sahra" (whoever that might be) is just painting a target on his/her back. If there was indeed an exploit just come clean about it, can't be any worse than this game bullshit.

[jawitech]

Not sure any of that helps but thought it might be relevant.

Thank you, that is very interesting.

Still this whole frost thing is a dickhead move. "Sahra" (whoever that might be) is just painting a target on his/her back. If there was indeed an exploit just come clean about it, can't be any worse than this game bullshit.

I agree. They stated that the answer is in their ARG, but I guess that's only some kind of delaying tactics. They claimed that someone has stolen 100 BTC and they will go to the police. Maybe it's related to the story with the bug. But as you said, no reason for that psycho game.

I'm not familiar with the laws, isn't it possible to get their site shut down from the hosting company due to scamming customers? They still sell their shit and some simple minded users buying it.

[tonygal]

This all gets stranger from day to day 

[erre]

Not sure any of that helps but thought it might be relevant.

Thank you, that is very interesting.

Still this whole frost thing is a dickhead move. "Sahra" (whoever that might be) is just painting a target on his/her back. If there was indeed an exploit just come clean about it, can't be any worse than this game bullshit.

I agree. They stated that the answer is in their ARG, but I guess that's only some kind of delaying tactics. They claimed that someone has stolen 100 BTC and they will go to the police. Maybe it's related to the story with the bug. But as you said, no reason for that psycho game.

I'm not familiar with the laws, isn't it possible to get their site shut down from the hosting company due to scamming customers? They still sell their shit and some simple minded users buying it.

Yeha we need to shut down the site, if possible, they are still selling " magical"  shit to some dumb user...maybe not so much more dumb than many of us, but meh..

[Wings1987]

My gut tells me that the original emails on the 26th and 27th were answered by Sahra (A real Hashie employee)

The last one from the 28th had to be someone else. (or Hashie employees trying to make the hack seem more legit)



The email they send talking about legal action was a form letter. My guess is they had a bunch of people they are trying to chase down for a few BTC each. I would hope that their system would require approval for large withdrawals which would have prevented someone ordering 50 firehashers and making off with 100 BTC. Maybe I am giving them too much credit.

[suchmoon]

Not sure any of that helps but thought it might be relevant.

Thank you, that is very interesting.

Still this whole frost thing is a dickhead move. "Sahra" (whoever that might be) is just painting a target on his/her back. If there was indeed an exploit just come clean about it, can't be any worse than this game bullshit.

I agree. They stated that the answer is in their ARG, but I guess that's only some kind of delaying tactics. They claimed that someone has stolen 100 BTC and they will go to the police. Maybe it's related to the story with the bug. But as you said, no reason for that psycho game.

I'm not familiar with the laws, isn't it possible to get their site shut down from the hosting company due to scamming customers? They still sell their shit and some simple minded users buying it.

100 BTC is not the end of the world. Can't see how it would be worth for any reasonable person to go nuts over an amount like that. Either the loss is higher - which begs the question if the owner ever heard of cold storage - or it's just another diversion.

[jawitech]

My gut tells me that the original emails on the 26th and 27th were answered by Sahra (A real Hashie employee)

The last one from the 28th had to be someone else. (or Hashie employees trying to make the hack seem more legit)



The email they send talking about legal action was a form letter. My guess is they had a bunch of people they are trying to chase down for a few BTC each. I would hope that their system would require approval for large withdrawals which would have prevented someone ordering 50 firehashers and making off with 100 BTC. Maybe I am giving them too much credit.

That's what I said from the beginning. The person "Sahra" always replied in a short, professional way. The day after the first missing payout, I went to the chat and suddenly the Hashie official (usually used be "Sahra") wrote in a totally different way.

[galdur]

Yep, Maybe they were robbed and took a big loss and therefore decided to close shop.

[jawitech]

100 BTC is not the end of the world. Can't see how it would be worth for any reasonable person to go nuts over an amount like that. Either the loss is higher - which begs the question if the owner ever heard of cold storage - or it's just another diversion.

Correct, but nobody knows if the stated 100 BTC are true or not. Probably only a reason to blame someone else while running away with all the funds and playing psycho games. I doubt we will know what really happened in the next weeks/months.

[jawitech]

Maybe they were robbed and took a big loss and therefore decided to close shop.

Could be but still no reason why not making a statement what happened instead of playing such a game, calling customers idiots and doing all that bullshit. If they were really hacked, or this guy Matt Myrtle would not be involved, someone would have made any kind of statement about. But all you hear is songs, ARG, Queen Elsa and magic miners/frozen coins. So it doesn't seem we're on the wrong way.

[galdur]

Maybe they were robbed and took a big loss and therefore decided to close shop.

Could be but still no reason why not making a statement what happened instead of playing such a game, calling customers idiots and doing all that bullshit. If they were really hacked, or this guy Matt Myrtle would not be involved, someone would have made any kind of statement about. But all you hear is songs, ARG, Queen Elsa and magic miners/frozen coins. So it doesn't seem we're on the wrong way.

Yeah, but trying to apply reasoning to the actions of the criminally

insane is a common mistake sane people make.

[AhmedMSedeek]

Maybe they were robbed and took a big loss and therefore decided to close shop.

Could be but still no reason why not making a statement what happened instead of playing such a game, calling customers idiots and doing all that bullshit. If they were really hacked, or this guy Matt Myrtle would not be involved, someone would have made any kind of statement about. But all you hear is songs, ARG, Queen Elsa and magic miners/frozen coins. So it doesn't seem we're on the wrong way.

+1

[erre]

At this point , the most logic option seems to me that this mess was a bad bad bad attempt to mask a bitcoins tefth due to a bug by the way of simulating an hack.

Thumbs down, hashie 

[galdur]

It hit suddenly and without warning, right ?

I guess usually you detect certain signs in advance before scammers

pull the plug.

[RD965]

Maybe they were robbed and took a big loss and therefore decided to close shop.

Could be but still no reason why not making a statement what happened instead of playing such a game, calling customers idiots and doing all that bullshit. If they were really hacked, or this guy Matt Myrtle would not be involved, someone would have made any kind of statement about. But all you hear is songs, ARG, Queen Elsa and magic miners/frozen coins. So it doesn't seem we're on the wrong way.

+1

Yep I got some "frostcoins" from my lost balance and firehasher but so far I just got 1 payout

If you were hacked Hashie please allow us to get a refund or buy your own frostcoins so we can get the money back, very naughty all right now

And sorry but I now have to buy "gen2" in order to cash out? What a laugh in the face

[--Encrypted--]

It hit suddenly and without warning, right ?

I guess usually you detect certain signs in advance before scammers

pull the plug.

keep in mind that the domain was registered under "Queen Elsa" and some information was filled with "let it go".

it looks like this was planned

[jawitech]

It hit suddenly and without warning, right ?

I guess usually you detect certain signs in advance before scammers

pull the plug.

keep in mind that the domain was registered under "Queen Elsa" and some information was filled with "let it go".

it looks like this was planned

1. control over domain management
2. control over Hashie website, probably cold wallet
3. control over bitcointalk official account

Would be a lot for a simple hacking attack. In this case the hacker would have stolen the BTC and/or damaged the site incl. leaving a signature (no real hacker doesn't leave some kind of signature). So yes, that was planned.

[darkgamer]

wtf is going on with am hash. I transferred my miners a few days ago, login today and 0gh. * on a side note, hashie has some interesting things in support.js
$("#userResponseTa").val()});setTimeout(respond,3000+(Math.random()*4000));});var match=[[["fuck","shit","cunt"],"My gosh you are rude! I'm not even going to respond to you."],[["activation"],"Please look in the spam folder. If you still can't find it, please try using a different email address to register."],[["deposit"],"I'm sorry that you're having issues with your deposit! We require 3 confirmations before a transaction is credited, and the minimum deposit is 0.0005 BTC. Sometimes, it takes longer for your deposits to be credited - please be patient. It'll arrive in a couple of hours!"],[["refund"],"We don't offer refunds at this time."],[["payout","miner","missing","gone","disappear","balance","firehash","withdraw","money","coins","generation 1","power"],"Your miners and account balance are missing as they have been converted into Frostcoins. You will receive Bitcoin payouts for your Frostcoins on a regular basis, however your miners and balance are gone. Learn more about Frostcoins here: https://hashie.co/frostcoins"],[["elsa","beautiful","withdraw","like"],"Sorry, but Queen Elsa's decisions are final."],[["trade","exchange"],"You cannot exchange Frostcoins at this time. You can only hold Frostcoins in your account, and wait until another dividend distribution occurs."],[["no frostcoin"],"If you have no Frostcoins, you may have already earned more than the repayment amount for your miners. Sorry"],[["banned","chat"],"If you are banned on the chat, you deserve it."],[["hint","arg","compound","morse","finale","blackbox"],"If you would like help with the Hashie ARG, see the forums at https://hashie.co/forum/. We're not giving out hints at this moment."],[["magic"],"Hashie Generation 2 miners are powered by magic. It's much more fine to mine with magic miners! "],[["matt"],"Who is this Matthew guy?"],[["sue","legal","police","interpol","fbi","cia","report","kill"],"Queen Elsa has magical snow powers and nobody can touch her. Good luck trying, because you are not going to get anywhere "],[["scam"],"Hashie is not a scam."],[["press","media","journalist","interview"],"You can contact us at support@hashie.co"],[["how are you","how's you"],"I'm good, thanks "],[["hello","hi"],"Hi there How can I help you?"],[["thanks"],"I am glad I could have helped!"],[["contact","email","human"],"If you *really* need to contact us, you can email us at support@hashie.co - keep in mind we do not respond to most emails. **Do not email us about your previous miners / balances - we will ignore them**."]];var defaultRes="I'm sorry, I didn't understand your response. Could you try re-phrasing? I guess someone was stupid and bought into the scam again tried withdrawing and it says something like it has been turned into a beautiful sculpture. then it appears you get a generate response from support