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Author Topic: BITSTAMP bitcoin deposit problem  (Read 1696 times)
fafalecureuil
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November 10, 2014, 02:16:57 PM
 #1

Hi,
I'm opening this thread to see if they are other people experiencing problems with BITSTAMP bitcoin deposit.

3 weeks ago I deposited 1.103 BTC on bitstamp, but only 0.282 get credited.

Here's my discussion with the support:

TICKET #74401



ME 20.10.2014 21:18:28
Hi !
I only got 0.282 BTC of my 1.103 BTC yesterday's deposit on this address:
16LAnugFXE1MuCjZk1BJHyns1X7U3p5yiM



ROK ŠTUCIN21.10.2014 08:12:49
Dear XXX,

thank you for informing us. We kindly ask you to please also provide us with the origin address of the transfer so we are able to better assist you.

Should you require any additional assistance during this time, please feel free to ask.

Best regards,
Rok Štucin



ME 21.10.2014 10:52:20
Hi,
You can find everything here: https://blockchain.info/fr/address/16LAnugFXE1MuCjZk1BJHyns1X7U3p5yiM
It should be:
18ZgBR4SAfnyTgF8n9Z5RsTqT3jF4TfkHW
or
19Gw1KHnEbFLq5LLLszqdALrR7SpS4VZrf



ROK ŠTUCIN21.10.2014 12:50:06
Dear XXX,

thank you for the additional information. We have notified our technical department about your case; they will look into it and resolve it accordingly.

If you have any additional questions in the meantime, please feel free to ask.

Best regards,
Rok Štucin



ME 31.10.2014 19:54:20
Thanks!
That's great !
Yes I have a question: How long will I have to wait ?



ME 04.11.2014 23:38:09
Did you forgot my problem ?!!
Can you please at least tell me what's going on ?



ME 10.11.2014 14:03:53
3 weeks now, and no response.
What are you doing ?





No answer from the support since 21th october.
If someone from bitstamp is coming here, the ticket is #74401.


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fafalecureuil
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November 10, 2014, 05:39:01 PM
 #2

Finally !



DAMIJAN MERLAK 10.11.2014 15:53:03
Dear XXX,

I have added 0.821 BTC to your Bitstamp account.

Best regards,
Damijan Merlak



Maybe the previous guy was in holiday, fired, or whatever.
In the end:
3 weeks after the ticket creation,
few minutes after a bitcointalk thread creation,
the problem is solved !

ICFiedler
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November 10, 2014, 10:38:59 PM
 #3

Same issue here: I deposited 23.9994BTC but only got credited 8.9998BTC. Am waiting for a support answer since 24hours.

This is serious money. This is not how to treat customers. Such things should have the highest priority -- also out of their own self-interest.

@Bitstamp Support team: Please resolve Ticket #75989
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November 11, 2014, 10:49:28 PM
 #4

Finally !



DAMIJAN MERLAK 10.11.2014 15:53:03
Dear XXX,

I have added 0.821 BTC to your Bitstamp account.

Best regards,
Damijan Merlak



Maybe the previous guy was in holiday, fired, or whatever.
In the end:
3 weeks after the ticket creation,
few minutes after a bitcointalk thread creation,
the problem is solved !



They should have fixed this within a few working days, they didn't even bother to say 'we're sorry that it took so long'...

People should contact Bitstamp also via this forum as that might speed up the whole process.

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December 21, 2014, 05:59:20 AM
 #5

I had the same problem. I'm missing 5.2 BTC from my bitcoin deposit. I did two bitcoin transfers and the first one succeeded while the second one was not credited on my bitstamp account. I did see that the transfers went through successsfully from blockchaininfo.

It has been more than 24 hours and no response from customer support
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