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Author Topic: glbse password reset problem  (Read 718 times)
lewistec
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June 05, 2012, 07:52:57 AM
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I'm having trouble logging into glbse.
I have reset my password and created a new one but the site says that my username/password is still incorrect.
Can someone put me in touch with someone who can help.
thanks
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matthewh3
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June 05, 2012, 07:55:25 AM
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support@glbse.com

matthewh3
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June 05, 2012, 07:57:16 AM
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Tho you might not get a reply until tomorrow with the UK having a public holiday today.

Stephen Gornick
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June 05, 2012, 09:46:22 AM
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I'm having trouble logging into glbse.
I have reset my password and created a new one but the site says that my username/password is still incorrect.

Ya, it is awkward.  After you get the reset, your first attempt to login will be rejected even with the new password.  Then you get a second try where you need to enter the Captcha.  Should let you in then.

If not, try the reset again and repeat the above.
punningclan
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June 05, 2012, 08:37:06 PM
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I'm having a similar problem but I'm using using dual-authentication. After I recovered my account it won't accept any auth-code.

It was a cunning plan to have the funny man be the money fan of the punning clan.
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cytokine
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June 05, 2012, 08:57:21 PM
 #6

I'm having trouble logging into glbse.
I have reset my password and created a new one but the site says that my username/password is still incorrect.
Can someone put me in touch with someone who can help.
thanks

I had a similar problem, but the solution is in the fine print.

After you reset your password, then go to the GLBSE and log in. After you log in, it will take you to the error page - BUT, if you read the fine print, you will see that it says "you may have been taken here because you just reset your password". So you need to login a second time from that page with the captcha thingy.

From there on out, the new password should work. Good luck!
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