Is this worth wrestling with?

[johnfrog]

Hello,
All I want is a functional and secure Wallet!

I have windows 7, 64-bit and have installed Armory 0.92.3/Standard User
When I launch Armory, it always takes 15 minutes to ¾-hour to do the three functions of
   Synchronizing with Network
   Build Databases
   Scan Transaction History
While still working on the first task of Synchronizing with Network, I get the following message:

ArmoryQT.exe has stopped working
Windows can check online for a solution to the problem
Check online for a solution and close the program
Close the program
Problem details
Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   ArmoryQt.exe
  Application Version:   0.0.0.0
  Application Timestamp:      53225ed1

This issue is NEVER able to resolve by “Check online for a solution…” and the program always closes.

Does this need to be uninstalled and reinstalled? Is there a “fix” to whatever is happening? Should I just abandon ArmoryQT and go elsewhere?
    Thanks for any direction anyone might be able to provide.

[goatpig]

delete your databases folder in Armory's datadir, it's most likely corrupt.

[johnfrog]

delete your databases folder in Armory's datadir, it's most likely corrupt.

Odd. I do not find any Directories within the Armory Directory, only files. And no files beginning with "data"  Does this need to be created?

[josephbisch]

Did you look in C:\Users\<yourusername>\Armory?

[e4xit]

Is it a hidden folder on windows?

Perhaps you have to go (in explorer.exe) Tools > Folder Options > View and tick "Show hidden files and folders"?

I don't use windows so it is just a suggestion.

[rax]

Look into C:\Users\<Name>\AppData\Roaming\Armory  

AppData is indeed a hidden directory.

[johnfrog]

In the trouble shooting section, there was a way to "reset" the original conditions. I did that and it seems to have stabilized the software. It now finished the three checks and stays on line.
Now I can move forward with my original problem:

I had bit coins sent to me. I provided an address supplied to me by Armory. Supposedly there is a completed transaction on record. however, the bit coins do not show up in my wallet. I was thinking that because I was having such a hard time keeping the Armory software online and working, that the transaction was waiting for me to somehow 'finalize' it. That does not seem to be the case, as it has not yet shown up in my wallet.  .... Or does it just "show up" without my having to do something?  If the transaction exists, I can't seem to locate it within Armory.

So I guess my main question is: given that this transaction took place, how to I verify that by having the bit coins actually show in my wallet?

[picobit]

Armory will probably show the transaction once it has finished updating its database.  If you do not want to wait, you can check the address at blockchain.info, and see that the money is on the address.  Of course that does not prove that Armory has the private key, for that you just have to wait - or look at the wallet and see what addresses it contains.

[johnfrog]

picobit,
    that's a bit confusing. I provided the wallet address in order for the transaction to take place. This all occurred several weeks ago. As of a couple days ago, Armory is fully updated and connected, so is still pulling down the block history as it happens. I have what I think is the transaction number...... but Armory is still not showing anything in the wallet. I suspect I need to "do something" within Armory to get that to show, but I don't know what. I believe I even have the address the coin came from in that transaction! (although I don't expect that to do anything for me).  But as far as Armory is concerned, nothing happened. Do I need to do a second acceptance of this in order for the coins to finalize the transaction?

          thanks,   

[picobit]

No, you should not need to do anything to "accept" a coin.  The transactions (and thus the coins) are stored in the block chain, think of it as a database with thousands of backups all over the internet.  Once the transaction is sent, it will be written into the block chain whether you are having your bitcoin wallet turned on or not.   Armory and bitcoind download the database and show you the amount you have.

Here is a picture of how armory should look (found somewhere on the net by google): http://spelunk.in/wp-content/uploads/2013/05/ArmoryMainScreen.png

In the upper right panel, you should see you wallet.  There should be an amount next to it.  In the picture the (rich!) guy has four wallets, you most likely only have one.  The numbers are the total amount, if it says (...) instead of an amount then Armory has somehow not finished scanning the block chain.

The big window below shows the transactions.  If the amount is in the wallet, but the transaction does not show, then it is most likely because it is a watch-only wallet and Armory think that the coins are not yours.  Then you need to click on the wallet, click on wallet properties, and mark it as yours.

I have no clue what could be wrong at your end, but perhaps this can help you find out what is different between your Armory and this picture.

[goatpig]

Help -> Rescan Databases. Other wise make a ticket and add your logs

https://bitcoinarmory.com/support

[johnfrog]

Thanks to both picobit and goatpig for your suggestions. I concluded yesterday that after doing all the re-building and re-setting of things, this just might be something unique. Because the transaction, which I have from a different source from the block chain, did take place and all my addresses are 'correct' and match the block chain data. So I did turn in a Support Ticket and will let you know how that turns out.

             Thanks again,

[johnfrog]

I haven’t heard anything back yet from SUPPORT, but I tried an experiment using the same address as in the first transaction. And it worked just fine. I was able to transmit an amount directly into my Armory wallet.

When I go to blockchain.info and enter that address, it shows 2 completed transactions: the first on Nov 14, which has not been recognized by my wallet yet; and the second, on Nov. 22 which was my recent test and which shows up in my wallet. Both transactions are confirmed.

I have done ‘factory reset’ and ‘rebuild and rescan databases’ but that does not change the condition…. The first transaction is not acknowledged by the wallet; the second transaction is seen by the wallet. And blockchain continues to tell me both transactions are valid and have been carried out.

Although I have rebuilt my databases, is it possible that there is an error in my database bank that occurred sometime AFTER the first transaction of Nov 14?

Any suggestions on what I should do at this point?

       Thanks,     -JF

[goatpig]

I haven’t heard anything back yet from SUPPORT, but I tried an experiment using the same address as in the first transaction. And it worked just fine. I was able to transmit an amount directly into my Armory wallet.

When I go to blockchain.info and enter that address, it shows 2 completed transactions: the first on Nov 14, which has not been recognized by my wallet yet; and the second, on Nov. 22 which was my recent test and which shows up in my wallet. Both transactions are confirmed.

I have done ‘factory reset’ and ‘rebuild and rescan databases’ but that does not change the condition…. The first transaction is not acknowledged by the wallet; the second transaction is seen by the wallet. And blockchain continues to tell me both transactions are valid and have been carried out.

Although I have rebuilt my databases, is it possible that there is an error in my database bank that occurred sometime AFTER the first transaction of Nov 14?

Any suggestions on what I should do at this point?

       Thanks,     -JF

We're in the process of moving to another support ticket backend, so this is a weird time for us and we are expecting to lose some tickets, notably yours. We apologize for that.

Now concerning your issue: it appears to be quite convoluted and the lack of log files seriously grinds at my ability to help you defuse it. I would like you to submit a new ticket, add a link to this thread and ask for me by name. I don't know what status the ticket system is in currently but as long as that gets through I'm confident the ticket will be directed to me at this point. Then we can proceed through with emails if support channel is still undergoing changes.

In the mean time, prepare answers for these questions and add them to your ticket:

1) Are you using several wallets?
2) Did you send these 2 different transactions to separate addresses? Please provide the hashes to these transactions.
3) Have you at some point deleted the relevant wallets (either full or watching-only wallet) and restored them through a paper backups?

Do not forget you log files, those are critical.

[johnfrog]

Thank you.  Ticket submitted Sunday, 11-23, 2:45 MST

[goatpig]

I'm sorry, I can't find the ticket. Considering there are no tickets pending, I suspect the ticket engine is under some critical changes. Resend your whole ticket to support@bitcoinarmory.com

[johnfrog]

Hello,
    I submitted another Bug Report using the automatic link in the HELP menu which includes the Log File you need. 10:35 MST Monday.

[johnfrog]

Just for the record,
      I'd like to report that this problem was tenaciously pursued by GoatPig, and corrected with his expert help in a very short time.
      His title is HERO and in this case, he definitely was. I'm merely indicating that his expertise is top-notch and everyone should pay close attention to whatever he says.
      Many thanks for your help with this, Goatpig!

[goatpig]

Glad it went well. I hope users that read this thread resort to the ticket system instead of banging their heads on their keyboards instead.