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[Devin Chow]

..

[joesmoe2012]

I also contacted them and have not heard back, albeit a few days ago and only one time via email.

They are probably just overwhelmed with interest at the moment.

[btcbug]

I purchased two units through them. Yes, they definitely need to improve their customer service. Try their FB page and post on their wall or PM them. I had the best luck contacting them there. Thankfully they delivered a good working product, so overall I'm happy.

[LiteCoinGuy]

I also contacted them and have not heard back, albeit a few days ago and only one time via email.

They are probably just overwhelmed with interest at the moment.

think so too. maybe just 2 guys working on that who get several hundred emails per week.  

[Kieronbm]

I sent two e-mails separated by a week recently, and got a response on the second from the "President".