BFL refused to issue refund because it was paid with bitcoin (via Bitpay)

[nedbert9]

Hmm... I wonder if bulanula is associated with this company....

I know its just a joke, but you're giving him too much credit.

He would be lucky to be associated with ANY company.

I'm 100% sure hes just a kid still asking for allowance. Poor kid probably doesnt have much attention and must rely on forums to live day by day mentally.

giggle.  Yes, I too rely on this forum for my mental health.

O.o

[norulezapply]

Hmm... I wonder if bulanula is associated with this company....

I know its just a joke, but you're giving him too much credit.

He would be lucky to be associated with ANY company.

I'm 100% sure hes just a kid still asking for allowance. Poor kid probably doesnt have much attention and must rely on forums to live day by day mentally.

+1, you're probably right.

As for the customer services rep being "undertrained" or "misinformed". You know this is total BS. They are only saying they will offer a refund now because if they don't they know they risk getting into legal trouble.

That's why "Jody" initially refused to refund irreversible methods, because they're trying to get away with your money because they know most people won't persue the claim further.

[David_Benz]

Wow... Beware BFL!!!!

[nave]

Change thread title to indicate resolved status?

No refund has been made. I'll change it when it is really resolved.

Did you end up getting your refund?

[bitcoindaddy]

Change thread title to indicate resolved status?

No refund has been made. I'll change it when it is really resolved.

Did you end up getting your refund?

No, at least they emailed me and said I would get one, but I'm still waiting. In the mean time, I can't order the SC's until they refund my bitcoin.

[bulanula]

Hmm... I wonder if bulanula is associated with this company....

I know its just a joke, but you're giving him too much credit.

He would be lucky to be associated with ANY company.

I'm 100% sure hes just a kid still asking for allowance. Poor kid probably doesnt have much attention and must rely on forums to live day by day mentally.

I work as a CTR ( customer trolling representative ) for BFL : https://bitcointalk.org/index.php?topic=60586.msg975270#msg975270

[BFL-Engineer]

Change thread title to indicate resolved status?

No refund has been made. I'll change it when it is really resolved.

Did you end up getting your refund?

No, at least they emailed me and said I would get one, but I'm still waiting. In the mean time, I can't order the SC's until they refund my bitcoin.

Dear Bitcoin Daddy,

We apologize for the time it has taken to process your request. This is mainly due to the huge number of emails we've received lately.
I must say that if your intention is to convert Bitcoin to SC, then you will not loose your place/priority as time goes by.


Regards,
BF Labs Inc.

[bitcoindaddy]

Change thread title to indicate resolved status?

No refund has been made. I'll change it when it is really resolved.

Did you end up getting your refund?

No, at least they emailed me and said I would get one, but I'm still waiting. In the mean time, I can't order the SC's until they refund my bitcoin.

Dear Bitcoin Daddy,

We apologize for the time it has taken to process your request. This is mainly due to the huge number of emails we've received lately.
I must say that if your intention is to convert Bitcoin to SC, then you will not loose your place/priority as time goes by.


Regards,
BF Labs Inc.

I still haven't gotten the refund, it's been 8 days
Not sure what you mean - I have no place in line and when I finally get the refund, everyone else will be ahead of me.

[bitcoindaddy]

After 9 days, the refund was received for the bitcoin (Bitpay) payment. Thank-you BFL.

[SgtSpike]

Change thread title to indicate resolved status?

No refund has been made. I'll change it when it is really resolved.

Did you end up getting your refund?

No, at least they emailed me and said I would get one, but I'm still waiting. In the mean time, I can't order the SC's until they refund my bitcoin.

Dear Bitcoin Daddy,

We apologize for the time it has taken to process your request. This is mainly due to the huge number of emails we've received lately.
I must say that if your intention is to convert Bitcoin to SC, then you will not loose your place/priority as time goes by.


Regards,
BF Labs Inc.

I still haven't gotten the refund, it's been 8 days
Not sure what you mean - I have no place in line and when I finally get the refund, everyone else will be ahead of me.

I think what they mean is, instead of asking for a refund and then submitted an order for SC, just change your order to SC.  Then you won't lose your original order spot.

This is good news for me too though - it sounds as though prior orders that are converted will take precedence over new orders!