Block Erupter Prisma Compensation and Buy-back Plan

[friedcat]

Till now we received enough returned Prismas to get a statistical conclusion.
We decide that the old Prisma design has some flaws in both firmware and hardware.
Therefore manually fixing them and shipping them back take too long and are
not good for both our customers and us.

So the customers can choose one in the two offerings below:

1. We buy back the Prismas at the original price the customers pay.
The customers only need to ship the controller and the hashing boards back.
The fans and heatsinks are not needed. Customers who already shipped them back
can also switch to this option.

2. We use revised version of Prismas based on our new power management chips
to replace old ones, instead of returning old designs or replacing. This version is very
stable and has no problem of hashrate loss/overheat/can't identify boards/etc.
The compensation method for mining time loss is the same as before.

We cover shipping fee of both, if you can provide the shipping label.

We are very sorry for all the problems brought with the old version Prisma. The revised Prisma with our
own power management chips is much more stable. So if you are still able to put some trust on it and
accept the waiting of compensation (it accumulates with each delayed date anyway), you can choose
the second.

Please email us to sale@bitquan.com with the following information and format:

* Personal info,shipping address,tel number
* Date of buying our Prisma
* Your previous individual/exclusive btc payment address
* Number of broken Prsima boards (have to be fit well with the number you shipped back)
* Date you received your miners,date of shipping back
* The picture of the shipping label with the shipping price on it
* Your btc receivable address. it will be best to be the one you paid to us before. If the btc
receiving address is different, please sign the message with your address used for payment if you could.

For customers who already shipped back, please mail to us again (sale@bitquan.com) about the choice
you want to take.

Phasebird will reply afterwards with the new shipping address within US and EU. It
allows quicker turn-around time.

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[CanaryInTheMine]

Wow.  This is friedcat.

[friedcat]

For retail customers/customers get from secondary market:

This time please direct contact us instead of resellers.
The buy-back price for you is 1.39 btc each(0.3475 btc per board), and 0.069 btc per controller.

[Blazed]

I must say this is a great move for AM to make. Even though I sold both mine off at a loss, and have nothing to send in..I am happy to see it taken care of.

[philipma1957]

I must say this is a great move for AM to make. Even though I sold both mine off at a loss, and have nothing to send in..I am happy to see it taken care of.

Nice of them to do it.  I sent mine back to crazy guy took a shipping loss.  But I will look forward to the new chip in the spring.

[stompysteve]

wow thats pretty serious so you get to mine and then return for free and keep the difference?? am i missing something

does someone need boards to plop those new B300 chips in lol

[Blazed]

wow thats pretty serious so you get to mine and then return for free and keep the difference?? am i missing something

does someone need boards to plop those new B300 chips in lol

Most of us did not get to mine..or we mined really slow...or risked a fire. This was the right move to make, but this whole Prisma thing was a real mess.

[stompysteve]

wow thats pretty serious so you get to mine and then return for free and keep the difference?? am i missing something

does someone need boards to plop those new B300 chips in lol

Most of us did not get to mine..or we mined really slow...or risked a fire. This was the right move to make, but this whole Prisma thing was a real mess.

I knew there were issues but I thought some people got everything working fine(maybe like 10% had problems) didnt even know about any fires. I guess i didnt read far enough into the prisma thread

mined really slow, as in not all the boards were working?

[friedcat]

wow thats pretty serious so you get to mine and then return for free and keep the difference?? am i missing something

does someone need boards to plop those new B300 chips in lol

Most of us did not get to mine..or we mined really slow...or risked a fire. This was the right move to make, but this whole Prisma thing was a real mess.

I knew there were issues but I thought some people got everything working fine(maybe like 10% had problems) didnt even know about any fires. I guess i didnt read far enough into the prisma thread

mined really slow, as in not all the boards were working?

Anyone with Prisma1.0 or 1.1 can let us buy back with no specific reason if they choose to.

It's a generic buy-back, not a selective one.

[raskul]

I must say this is a great move for AM to make. Even though I sold both mine off at a loss, and have nothing to send in..I am happy to see it taken care of.

Nice of them to do it.  I sent mine back to crazy guy took a shipping loss.  But I will look forward to the new chip in the spring.

a very good and honourable statement from FC, It's good to see the main players in the industry stepping up and doing the right thing.
I think lessons can be learned here, as we all know of one other h/w manufacturer who has been ensuring customers are made whole, from the very beginning.

FC didn't need to do this as the timescale for being legally obliged to replace duds will have passed, so it goes a long way to showing the commitment he has.

spring 2015 is going to be very interesting indeed.

[OgNasty]

How long of a turn around time on the buy-back payment?

[romerun]

wow. Just like blockchain.info and johoe, AM is doing the right thing.

[CrazyGuy]

This is good news for AM customers. I will say that I offered a buyback to my group buy participants out of my own pocket a while back, and the majority of the units I purchased back have been running fine. They are in a controlled environment however, and still sensitive to cold temperatures.

[Zich]

I must admit this is very generous offer  

[suchmoon]

Wow, this is an unexpected and a very generous offer. I must apologize for lashing out at the help@ e-mail address earlier today, that was before I read this post

[tutorialevideo]

Really cool offer!

[zetaray]

This is a very noble thing to do for a asic manufacturer. Successfully turned a crisis into a confidence building opportunity.

[DigitalPackrat]

I just submitted my info for compensation to sale@bitquan.com again. I am still skeptical till I get a reply back or see something in my wallet.

[Bicknellski]

Nice work FriedCat. Hope customers will appreciate the effort get what they have asked for compensation for their problem units and answers.

Edit: For DigitalPackrat hope you and others get fair compensation for all your issues and proper communication from Asicminer.

[tutorialevideo]

I just submitted my info for compensation to sale@bitquan.com again. I am still skeptical till I get a reply back or see something in my wallet.

Keep us informed about your status please.!