getting btc out of old btce address

[theendisgone]

I have had a deposit into my old btce.com btc address which they changed everyones address in july and gave them new ones .Does anyone know how I can retrieve the btc from that old address into my new address as btce say they cant transfer the btc. Thanks any advice or help welcomed.

[notlist3d]

I have had a deposit into my old btce.com btc address which they changed everyones address in july and gave them new ones .Does anyone know how I can retrieve the btc from that old address into my new address as btce say they cant transfer the btc. Thanks any advice or help welcomed.

I don't know how quick they are with btc-e.  But have you tried to contact them to do it?

Unless somehow you had the private key (which I have no idea if btc-e does).  Without the private key you will need their help to access the address.

[1Referee]

I have had a deposit into my old btce.com btc address which they changed everyones address in july and gave them new ones .Does anyone know how I can retrieve the btc from that old address into my new address as btce say they cant transfer the btc. Thanks any advice or help welcomed.

There is a very low chance to get these coins back.

I'm not sure how long they keep old addresses before they get pruned.

I hope the amount is low. Contact them ASAP.

[Blazr]

The only way is to ask btc-e to send them back.

[theendisgone]

I have asked btce they say they cant transfere them ,Every forum and twitter,Facebook etc has said they must have backed up the addresses before changing them all in july so either btce are theives or are theives .The amount is 30 btc quite substantial are theY worse than mtgox .The forums and facebook are saying the same leave btce they are a scam if they wont transfer.

[1Referee]

I have asked btce they say they cant transfere them ,Every forum and twitter,Facebook etc has said they must have backed up the addresses before changing them all in july so either btce are theives or are theives .The amount is 30 btc quite substantial are theY worse than mtgox .The forums and facebook are saying the same leave btce they are a scam if they wont transfer.

Can you show us your old BTC-E deposit address that shows 30BTC has been deposited?

That might help us to find the destination of the coins if they haven't been mixed yet.

[Blazr]

I have asked btce they say they cant transfere them ,Every forum and twitter,Facebook etc has said they must have backed up the addresses before changing them all in july so either btce are theives or are theives .The amount is 30 btc quite substantial are theY worse than mtgox .The forums and facebook are saying the same leave btce they are a scam if they wont transfer.

Why did they changed the addresses in July? its possible the private keys were either compromised or lost.

Have the funds moved from the address? are you comfortable posting the bitcoin address you deposited to here?

I'm sorry to say but in any case you're at the mercy of BTC-e.

[Herbert2020]

I have asked btce they say they cant transfere them ,Every forum and twitter,Facebook etc has said they must have backed up the addresses before changing them all in july so either btce are theives or are theives .The amount is 30 btc quite substantial are theY worse than mtgox .The forums and facebook are saying the same leave btce they are a scam if they wont transfer.

well, first of all i hope you can get your bitcoins back, but you shouldn't have left your money on an exchanger for 4-5 months in the first place as you say they change the address in july.

[pooya87]

I have had a deposit into my old btce.com btc address which they changed everyones address in july and gave them new ones .Does anyone know how I can retrieve the btc from that old address into my new address as btce say they cant transfer the btc. Thanks any advice or help welcomed.

BTC-e customer service is the worst. i've heard a lot of complains about their lack of respond or delays.

[1Referee]

I thought a 30btc deposit on an old address would have quite a bit priority... Last Active:    December 13, 2014, 12:15:20 AM

Probably a troll...

[Coef]

I have asked btce they say they cant transfere them ,Every forum and twitter,Facebook etc has said they must have backed up the addresses before changing them all in july so either btce are theives or are theives .The amount is 30 btc quite substantial are theY worse than mtgox .The forums and facebook are saying the same leave btce they are a scam if they wont transfer.

Why did they changed the addresses in July? its possible the private keys were either compromised or lost.

Have the funds moved from the address? are you comfortable posting the bitcoin address you deposited to here?

I'm sorry to say but in any case you're at the mercy of BTC-e.

This is the announcement they made in July shortly before changing your deposit addresses, saying they "will not be able to accept coins on old addresses after an update".
https://btc-e.com/news/212

[SirChiko]

Did you try to contact them? They should be able to solve it anyway.