Regarding the video, I doubt it's the fault of the employee itself. Most (if not all) customer support workers just spell out whatever the company follows. If the company doesn't want to deal with Syrian citizens, the employees say so.

Regarding the racism, I believe that Cryptsy (and many other Bitcoin or cryptocurrency exchanges, especially the bigger ones and in the US) is in a position where drawing any more attention from the government is the last thing they want, so if the US government puts sactions on a country, they go an extra mile to avoid any possible trouble dealing with the citizens of said country to avoid any further intervention in said business. Also, it doesn't matter where you are currently living, your citizenship is what nationality you will be considered to be as faking IPs is as easy as a click of a button.

Also, I don't exactly find their response rude.  From the emails shown, they aren't insulting the user, making any racist comments or any kind of remarks. I get much worse shit shoveled on me almost everyday by various forum users and I just ignore it. Yes, it was cold, but it's a business and customer support answer questions straight forwardly since the volume of questions is often overwhelming.

they already banned my account ffs for being syrian

I don't get the problem. You are syrian, so why do you mention UAE at all in your support
email.  I first thought you are upset as they have mistaken your UAE passport for a Syrian
one. But if I got it right now you are rejected as Cryptsy doesn't want to do business with
Syrians at this time. They can decide as they like. No need to blame Cryptsy for racism or anything.

This is not racist at all. I don't like Cryptsy but you are wrong on this one op.

but you are of syrian nationality?

First, they are just following the law in rejecting you. That you dislike the concept of national
states etc is another topic, for which you might address politicians but not Cryptsy.

Second, I agree they should have answered in a more friendly way, that would have been
better. Also they apparently made a mistake when they used the word resident instead
of national. I'm sure they meant the latter as this is about following the US sanctions
which are nationality-bound (one can argue about this, sure.. But, again, not with Cryptsy.)

Still, there is nothing racist about their behaviour and I also wouldn't call it rude. A bit
unprofessional, but not exactly rude.

europe

He asked from where I am I think europe is precise enough for all purposes

Certainly not. But that's not exactly what Cryptsy did.

And you also have to factor in that Cryptsy's support is shitty as always. If they don't answer or answer in a
non-professional way, this doesn't necessarily mean it's because of your nationality.

I understand you're upset. Still a better thread title would be "Racist & Rude  - My
experience of dealing with US sanctions". I would agree 100% with you there.