malaz (OP)
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December 31, 2014, 12:57:11 PM |
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Please watch this video, I have never been so offended by the attitude of a member of staff in any company in my whole life! http://youtu.be/XD3Sxc8vaz8 Thank you
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mprep
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In a world of peaches, don't ask for apple sauce
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January 01, 2015, 12:41:12 AM |
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Regarding the video, I doubt it's the fault of the employee itself. Most (if not all) customer support workers just spell out whatever the company follows. If the company doesn't want to deal with Syrian citizens, the employees say so.
Regarding the racism, I believe that Cryptsy (and many other Bitcoin or cryptocurrency exchanges, especially the bigger ones and in the US) is in a position where drawing any more attention from the government is the last thing they want, so if the US government puts sactions on a country, they go an extra mile to avoid any possible trouble dealing with the citizens of said country to avoid any further intervention in said business. Also, it doesn't matter where you are currently living, your citizenship is what nationality you will be considered to be as faking IPs is as easy as a click of a button.
Also, I don't exactly find their response rude. From the emails shown, they aren't insulting the user, making any racist comments or any kind of remarks. I get much worse shit shoveled on me almost everyday by various forum users and I just ignore it. Yes, it was cold, but it's a business and customer support answer questions straight forwardly since the volume of questions is often overwhelming.
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Vortex20000
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January 01, 2015, 02:11:53 PM |
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If you really are harassed, leave Cryptsy.
Bittrex is open.
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malaz (OP)
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January 01, 2015, 02:20:07 PM |
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they already banned my account ffs for being syrian
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fenghush
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January 01, 2015, 02:25:24 PM |
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they already banned my account ffs for being syrian
That's life man, don't let it put you down, things will change one day for the better I hope. The very concept of a 'nation' is racist, we're all guest here, but unfortunately the people in power don't see it that way and exercise entitlement.
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tonygal
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January 01, 2015, 02:29:07 PM |
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I don't get the problem. You are syrian, so why do you mention UAE at all in your support email. I first thought you are upset as they have mistaken your UAE passport for a Syrian one. But if I got it right now you are rejected as Cryptsy doesn't want to do business with Syrians at this time. They can decide as they like. No need to blame Cryptsy for racism or anything.
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fenghush
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January 01, 2015, 02:33:57 PM |
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I don't get the problem. You are syrian, so why do you mention UAE at all in your support email. I first thought you are upset as they have mistaken your UAE passport for a Syrian one. But if I got it right now you are rejected as Cryptsy doesn't want to do business with Syrians at this time. They can decide as they like. No need to blame Cryptsy for racism or anything.
Cryptsy is more than willing to do business with just about anyone regardless of their nationality, race, etc. However if they want to continue exchanging coins for USD they must follow the racist and discriminatory rules the US government imposes or face their demise.
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mindrust
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January 01, 2015, 02:47:29 PM |
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This is not racist at all. I don't like Cryptsy but you are wrong on this one op.
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. .BLACKJACK ♠ FUN. | | | ███▄██████ ██████████████▀ ████████████ █████████████████ ████████████████▄▄ ░█████████████▀░▀▀ ██████████████████ ░██████████████ █████████████████▄ ░██████████████▀ ████████████ ███████████████░██ ██████████ | | CRYPTO CASINO & SPORTS BETTING | | │ | | │ | ▄▄███████▄▄ ▄███████████████▄ ███████████████████ █████████████████████ ███████████████████████ █████████████████████████ █████████████████████████ █████████████████████████ ███████████████████████ █████████████████████ ███████████████████ ▀███████████████▀ ███████████████████ | | .
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malaz (OP)
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January 01, 2015, 02:54:03 PM |
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I don't get the problem. You are syrian, so why do you mention UAE at all in your support email. I first thought you are upset as they have mistaken your UAE passport for a Syrian one. But if I got it right now you are rejected as Cryptsy doesn't want to do business with Syrians at this time. They can decide as they like. No need to blame Cryptsy for racism or anything.
i live in uae since 12 years i never been to syria at all
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tonygal
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January 01, 2015, 04:06:18 PM |
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but you are of syrian nationality?
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malaz (OP)
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January 01, 2015, 04:11:38 PM |
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but you are of syrian nationality?
that is irrelavent, I'm a human being first! i said i understand the law says they can't deal with me, but they didn't have to be so rude about it they said : "The entire country of Syria is sanctioned by the US, and we are not willing to do business with any Syrian residents." for a start I am not resident in Syria I live in the UAE since 12 years second if they gave a shit about customer relations they should say something like "we are very sorry but US law does not allow us to deal with people of your nationality" that would not be rude, but their response was, can you not see the difference?
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tonygal
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January 01, 2015, 04:27:22 PM |
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First, they are just following the law in rejecting you. That you dislike the concept of national states etc is another topic, for which you might address politicians but not Cryptsy.
Second, I agree they should have answered in a more friendly way, that would have been better. Also they apparently made a mistake when they used the word resident instead of national. I'm sure they meant the latter as this is about following the US sanctions which are nationality-bound (one can argue about this, sure.. But, again, not with Cryptsy.)
Still, there is nothing racist about their behaviour and I also wouldn't call it rude. A bit unprofessional, but not exactly rude.
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malaz (OP)
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January 01, 2015, 04:30:53 PM |
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where are you from ?
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tonygal
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January 01, 2015, 04:33:59 PM |
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europe
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fenghush
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January 01, 2015, 04:37:56 PM |
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europe
Europe is not a nation
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tonygal
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January 01, 2015, 04:39:32 PM |
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europe
Europe is not a nation He asked from where I am I think europe is precise enough for all purposes
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malaz (OP)
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January 01, 2015, 04:46:33 PM |
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europe
I'm not willing to have a conversation with people from europe. this looks nice to you?
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tonygal
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January 01, 2015, 04:58:25 PM |
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Certainly not. But that's not exactly what Cryptsy did.
And you also have to factor in that Cryptsy's support is shitty as always. If they don't answer or answer in a non-professional way, this doesn't necessarily mean it's because of your nationality.
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malaz (OP)
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January 01, 2015, 05:02:31 PM |
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my british flatmate sat next to me got verified no problem this is ENTIRELY about my nationality and nothing else
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tonygal
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January 01, 2015, 05:05:20 PM |
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I understand you're upset. Still a better thread title would be "Racist & Rude - My experience of dealing with US sanctions". I would agree 100% with you there.
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