details were provided to you. Only Bitmain Staffs can approve RMAs and promise any business decisions. And we can't publish what we communicated with you in public.
FYI: RMA is based on the parts returned to the warranty center FIRST, then the replacement be send to you.
when parts are replaced, brand new parts will be used for any replacement. When the whole unit is replaced, it will be replaced with the new units.
In USA, most RMA completes in 1-4 business days when instructions are followed. (Average 2 business days)
Limited 90-Day Warranty
The manufacturer warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 90 days from the date of original purchase. Shipping and handling fees to be paid by the customer. The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt.
This warranty does not cover:
• Any product which has been subject to damage due to an act of God, misuse, neglect, accident, abuse, commercial use, or modification of, or to, any part of the product, including the antenna.
• Damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than the Manufacturer.
• Re-manufactured units, product sold AS IS or closeout product.
• The cost of shipping this product to the Service Center and its return to the owner, if the product was determined to be free of defect or out of warranty period.
Under no circumstances shall the Manufacturer be liable for any loss (direct, indirect, incidental, foreseen, unforeseen, special or consequential) or for any damage arising out of, or in connection with, the use of this product.
This warranty is valid only in the United States and Canada and grants specific legal rights, it does not extend to owners of the product other than to the original owner. You may also have other rights which vary from state to state.
Products out of warranty requiring service will be reviewed individually along with the fees associated.
Warranty is subject to change; please visit our website at
http://www. bitmaintech.com for the most up to date version.
IMPORTANT: FOR INSTRUCTIONS ON HOW TO RETURN
YOUR PRODUCT CALL 1-844-248-6248
UPDATE: They send me shipping numbers that 2 boxes were sent out, but they wont confirm what they sent me are brand miners as promised. Please, anyone working at Bitmain can you confirm what you shipped out were new units? I wanted to RETURN these 2 bad miners, not refurbish them. I lost over a month of mining time, I did not know the labels they send were Value UPS labels that took 2 weeks to ship back to Colorado. Can you please let me know Bitmain what you sent to me?
