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Author Topic: SEPA to MtGox takes very long  (Read 2632 times)
OneEyed
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July 06, 2012, 08:46:25 AM
 #21

I just received this reply from Mt.Gox:

Quote
Due to more stringent requirements, SEPA deposits are now being checked for AML and therefore, it is taking a slightly longer time to credit them until the checkup is done.  We thank you for your kind understanding and patience in this matter.

I don't know what to think about it, given that they asked me for more information about my payment when I first inquired about where the money was, as if they couldn't find it in their books. Now, it is supposedly because it is "checked for AML" (note that I had sent Mt.Gox my ID and proof of residency before since they want them before accepting a SEPA transfer), but they don't give any timeframe estimation about when I will be able to use the money that I trusted them with (one hour, half a day, 24 hours?).

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Spekulatius
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July 06, 2012, 10:22:37 AM
 #22

So if the SEPA will arrive at MtGox, it will be my last trade.
Switch to http://bitcoin-24.com for EUR
Thank you for this hint, did not know about it yet. Speed of transaction is not my major interest, but perhaps it's a trustful alternative nevertheless.

They say on their page, feefree (lets just put that word into the bitcoindictionary) for trades and withdraws, but feeful (another one, do I have a run or what?) for deposits. They lack to explain the size of that fee, however. Does anybody know?
TAiS46
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July 06, 2012, 10:30:25 AM
 #23

Deposit
  • SEPA: no fee
  • Bitcoin: no fee
  • Sofortüberweisung (for EU): 2% + 0,25 EUR
  • Credit Card: 2% + 0,25 EUR
  • MtGox: 2%
  • Vouchx: 2%

Withdraw
  • Bitcoin: no fee
  • SEPA: no fee
  • Vouchx: no fee
  • Skrill USD: 7%

You can see it if you are registered!
kneim
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July 06, 2012, 02:22:38 PM
 #24

What is AML?

TAiS46
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July 06, 2012, 02:42:02 PM
 #25

Anti-Money Laudering
kneim
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July 06, 2012, 03:07:13 PM
 #26

Hope they will not mix up identifier mess with AML, that would make me angry.

Mt.Gox Support
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July 09, 2012, 01:40:04 AM
 #27

It seems that most SEPA Deposit problems has been clear, if your deposit has not been cleared this is most probably due to the following problem :

The Bank Information from where the money was sent does not match the information on your Mt.Gox account. Simply Put if Jane Doe from Germany send money to Jone Doe Mt.Gox account who's registered in Italy your Deposit will normally be rejected and funds sent back to you.

Of course if you have any question please open a ticket on Mt.Gox support Page.

Mt.Gox : The Leading International Bitcoin Exchange.
Mt.Gox Merchant Solutions : https://mtgox.com/merchant
OneEyed
aka aurele
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July 09, 2012, 08:38:21 AM
 #28

My deposit has been cleared after 11 days instead of one. However, I still do not feel that Mt.Gox acted openly on this one: first, I was asked for more information about the SEPA transfer itself, as if they could not find it, then after a long time without any communication from Mt.Gox I was told it was because of new AML requirements. In this case, asking me for more information about my SEPA transfer looks like you guys were trying to buy time.

If we do new SEPA transfers, should we expect the same process or has a problem that might be causing the delay be fixed on your side?

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July 09, 2012, 09:08:58 AM
 #29

If we do new SEPA transfers, should we expect the same process or has a problem that might be causing the delay be fixed on your side?

The problem has been fixed, everything should be in ok now.

Mt.Gox : The Leading International Bitcoin Exchange.
Mt.Gox Merchant Solutions : https://mtgox.com/merchant
MykelSilver
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July 19, 2012, 06:58:11 PM
 #30

Apparently not:

https://bitcointalk.org/index.php?topic=93846.0
Mt.Gox_Alex
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July 20, 2012, 01:02:49 AM
 #31


This is something different. We made some major change in Europe and Mark had to fly to Poland to make these changes with our bank. Now we are working on improving the connection between the Mt.Gox in Europe and In Japan to help to speed things-up and require a rewrite of some piece of code that handle deposit and withdrawal.
Anyway this should be over and fixed by Sunday.

Mt.Gox : The Leading International Bitcoin Exchange.
Mt.Gox Merchant Solutions :   Now Available!
MykelSilver
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July 20, 2012, 08:53:54 AM
 #32

Thanks for sharing the day it is probably fixed.
Mt.Gox_Alex
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July 23, 2012, 12:47:57 AM
 #33

Hi everyone

Deposits are back since Saturday, Withdrawals will be back (normally) within 24hrs.

Mt.Gox : The Leading International Bitcoin Exchange.
Mt.Gox Merchant Solutions :   Now Available!
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