SEPA to MtGox takes very long

[OneEyed]

I just received this reply from Mt.Gox:

Due to more stringent requirements, SEPA deposits are now being checked for AML and therefore, it is taking a slightly longer time to credit them until the checkup is done.  We thank you for your kind understanding and patience in this matter.

I don't know what to think about it, given that they asked me for more information about my payment when I first inquired about where the money was, as if they couldn't find it in their books. Now, it is supposedly because it is "checked for AML" (note that I had sent Mt.Gox my ID and proof of residency before since they want them before accepting a SEPA transfer), but they don't give any timeframe estimation about when I will be able to use the money that I trusted them with (one hour, half a day, 24 hours?).

[1714299642]

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[1714299642]

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[1714299642]

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[Spekulatius]

So if the SEPA will arrive at MtGox, it will be my last trade.
Switch to http://bitcoin-24.com for EUR

Thank you for this hint, did not know about it yet. Speed of transaction is not my major interest, but perhaps it's a trustful alternative nevertheless.

They say on their page, feefree (lets just put that word into the bitcoindictionary) for trades and withdraws, but feeful (another one, do I have a run or what?) for deposits. They lack to explain the size of that fee, however. Does anybody know?

[TAiS46]

Deposit

• SEPA: no fee
• Bitcoin: no fee
• Sofortüberweisung (for EU): 2% + 0,25 EUR
• Credit Card: 2% + 0,25 EUR
• MtGox: 2%
• Vouchx: 2%

Withdraw

• Bitcoin: no fee
• SEPA: no fee
• Vouchx: no fee
• Skrill USD: 7%

You can see it if you are registered!

[kneim]

What is AML?

[TAiS46]

Anti-Money Laudering

[kneim]

Hope they will not mix up identifier mess with AML, that would make me angry.

[Mt.Gox Support]

It seems that most SEPA Deposit problems has been clear, if your deposit has not been cleared this is most probably due to the following problem :

The Bank Information from where the money was sent does not match the information on your Mt.Gox account. Simply Put if Jane Doe from Germany send money to Jone Doe Mt.Gox account who's registered in Italy your Deposit will normally be rejected and funds sent back to you.

Of course if you have any question please open a ticket on Mt.Gox support Page.

[OneEyed]

My deposit has been cleared after 11 days instead of one. However, I still do not feel that Mt.Gox acted openly on this one: first, I was asked for more information about the SEPA transfer itself, as if they could not find it, then after a long time without any communication from Mt.Gox I was told it was because of new AML requirements. In this case, asking me for more information about my SEPA transfer looks like you guys were trying to buy time.

If we do new SEPA transfers, should we expect the same process or has a problem that might be causing the delay be fixed on your side?

[Mt.Gox Support]

If we do new SEPA transfers, should we expect the same process or has a problem that might be causing the delay be fixed on your side?

The problem has been fixed, everything should be in ok now.

[MykelSilver]

Apparently not:

https://bitcointalk.org/index.php?topic=93846.0

[Mt.Gox_Alex]

Apparently not:

https://bitcointalk.org/index.php?topic=93846.0

This is something different. We made some major change in Europe and Mark had to fly to Poland to make these changes with our bank. Now we are working on improving the connection between the Mt.Gox in Europe and In Japan to help to speed things-up and require a rewrite of some piece of code that handle deposit and withdrawal.
Anyway this should be over and fixed by Sunday.

[MykelSilver]

Thanks for sharing the day it is probably fixed.

[Mt.Gox_Alex]

Hi everyone

Deposits are back since Saturday, Withdrawals will be back (normally) within 24hrs.