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Author Topic: Bitinstant taking a long time?  (Read 1173 times)
Yuhfhrh
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July 17, 2012, 12:08:33 AM
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Normally bitinstant works instantly for me, but its been over 30 minutes since i tried transferring $500 from mtgox to btc-e. I already  emailed their support address and tried to talk to someone in their live chat, but it is empty. Does anyone else know any tricks to push this through faster, or to somehow reverse it and bring my money back to mtgox?

This is what it's telling me on my order status page with them: Order execution failed!
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Yuhfhrh
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July 17, 2012, 12:41:55 AM
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It's now been over an hour Sad
Stephen Gornick
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July 17, 2012, 06:20:11 AM
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Normally bitinstant works instantly for me, but its been over 30 minutes since i tried transferring $500 from mtgox to btc-e. I already  emailed their support address and tried to talk to someone in their live chat, but it is empty. Does anyone else know any tricks to push this through faster, or to somehow reverse it and bring my money back to mtgox?

This is what it's telling me on my order status page with them: Order execution failed!

For the IRC chat, keep it connected, and ping for help periodically, like every 15 minutes.   They don't have 24/7 support but between the hours that their UK and U.S. staff check it, you'll hit someone eventually.

BTW, while they are normally pretty quick, keep in mind this is probably their busiest day either ever or in a long time.

Gareth Nelson
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July 17, 2012, 06:35:13 AM
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Hi

Please PM me here with your QuoteID and i'll investigate, or grab me on IRC - please don't disconnect as i'll keep checking every few minutes.
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July 17, 2012, 06:41:16 AM
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I've just checked our support emails and found one from yourself which charlie (Yankee) replied to 2 hours ago.

Please respond to charlie's email (hit reply to all) so we can deal with this.
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