landho
Newbie
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Activity: 10
Merit: 0
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March 04, 2015, 10:12:16 AM |
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Here is what i got from "JULIA" Aiyaz, Thank you for your email. I will go ahead and cancel your orders and refund the money to your bank account. If we cannot verify you, we cannot release the Bitcoin. This is listed clearly on the site. We do require extra verification for certain withdrawals. What you read on forums is people getting angry for us to do out job right. We do not want to be defrauded and we do not defraud people. http://help.igot.com/customer/portal/articles/1731436Please confirm you wish to close your account. Regards, Julie Well then it's listed there and you didn't read their terms of use. Not really. Here is what their terms actually say, did you read them? Responding to discrepancies that arise while verifying customer and beneficial owner information
igot has risk-based systems and controls in place to respond to any discrepancies that may arise while verifying customer or beneficial ownership information. This may include collecting additional information from our customers:.
For example, a discrepancy may arise where:
the name on a customer's passport does not match the name the customer provides to the reporting entity
the name of a director provided by the company does not match any current director's name appearing on the company search extract.
The poster did not say there were any discrepancies in the information they provided. Also terms and conditions are not a justification for bad business practices. IGOT regularly withholds customer transactions without discrepancies on their whim. This is not part of the terms that customers agree to. It is bad business practice. My opinion is if they need this identification it should be part of their verification process. |
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r00t_my_lu_server
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Activity: 14
Merit: 0
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March 04, 2015, 10:28:17 AM |
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IGOT are stupid idiots and that Julie support staff character is a fucking idiot! IGOT blatantly LIE when they say you can deposit Credit Card via Bpay.
You can not deposit with a credit card through Bpay that is a huge LIE! Bpay credit card deposits are charged a 21% cash advance fee from your bank!
Also I sumbit I.D documents for verification and they come back saying "pictures blurry". Are they fucking serious? My I.D scans are 600 dpi quality!
IGOT nopt to bve trusted! They are LIERS!
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Intermediary
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Activity: 41
Merit: 0
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May 06, 2015, 05:21:22 AM |
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A new account may only mean that having a problem and wondering whom to turn to for advice, they came here. I can assure you, I created my account here on bitcointalk many years ago. I pop in from time to time to read comments. I'm in the middle of an Igot nightmare with what, to me, is a large amount of money that now seems to have disappeared into thin air almost a month after I first tried to withdraw it. I know how the other posters feel and have also had the bizarre, contradictory messages from Julie. I am an older member. I've been emailing Dan as per his suggestion since April 20th, and while he may be polite and responds quickly, it still doesn't change the appalling experience you can expect from Igot. 2 new accounts created claiming they got scammed by igot.com, why no older member claims this only newly registred users?
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otorongo
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Activity: 24
Merit: 0
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June 07, 2015, 10:29:16 AM
Last edit: June 07, 2015, 10:41:13 AM by otorongo |
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A new account may only mean that having a problem and wondering whom to turn to for advice, they came here. I can assure you, I created my account here on bitcointalk many years ago. I pop in from time to time to read comments. I'm in the middle of an Igot nightmare with what, to me, is a large amount of money that now seems to have disappeared into thin air almost a month after I first tried to withdraw it. I know how the other posters feel and have also had the bizarre, contradictory messages from Julie. I am an older member. I've been emailing Dan as per his suggestion since April 20th, and while he may be polite and responds quickly, it still doesn't change the appalling experience you can expect from Igot. 2 new accounts created claiming they got scammed by igot.com, why no older member claims this only newly registred users?
The same happened to me. I could withdraw some fiat about a month ago. Then order BTC withdraw and some more fiat, but since more than 3 weeks they have not executed these orders. Yes, Dan answers the e-mails, but the guy has no power, he is just some sort of psychologist, a if we need therapy. Nooooooo! what we need is just our money. Mark from support and others said that by Monday, tomorrow 8/6/2015, the bank account in Australia will be unblocked, and able to send fiat. As per them, it was blocked because of a fraudulent transaction (?), but what a coincidence that the platform was also upgrading (?). If they do not resume their services normally, we should complaint to the respective Australian authorities (Department of Fair Trading, Police, Commonwealth Bank). Check this: http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page? |
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sgk
Legendary
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Activity: 1470
Merit: 1002
!! HODL !!
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June 07, 2015, 01:36:55 PM |
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Better sooner than later. This thread and the other thread are full of people being scammed by iGot in various ways and large amount. I firmly believe if several people complained to Department of Fair Trading, they would get kicked in butt. I don't have an account with them (and I'm glad for it), but if I had one, I wouldn't wait and go ahead with a formal complaint. |
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Intermediary
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Activity: 41
Merit: 0
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June 08, 2015, 06:10:14 AM |
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I'm pleased to report, and should have done so a while ago, that my funds were eventually released. Without Dan, I think I'd still be waiting on it. It did arrive minus small amount - £15 that neither Igot, not my bank could explain who'd deducted it. On the whole, it was a small amount to get worked up over, just the principle of disclosure.
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bitcoin.babe
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Activity: 8
Merit: 0
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June 08, 2015, 02:59:16 PM |
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A new account may only mean that having a problem and wondering whom to turn to for advice, they came here. I can assure you, I created my account here on bitcointalk many years ago. I pop in from time to time to read comments. I'm in the middle of an Igot nightmare with what, to me, is a large amount of money that now seems to have disappeared into thin air almost a month after I first tried to withdraw it. I know how the other posters feel and have also had the bizarre, contradictory messages from Julie. I am an older member. I've been emailing Dan as per his suggestion since April 20th, and while he may be polite and responds quickly, it still doesn't change the appalling experience you can expect from Igot. 2 new accounts created claiming they got scammed by igot.com, why no older member claims this only newly registred users?
The same happened to me. I could withdraw some fiat about a month ago. Then order BTC withdraw and some more fiat, but since more than 3 weeks they have not executed these orders. Yes, Dan answers the e-mails, but the guy has no power, he is just some sort of psychologist, a if we need therapy. Nooooooo! what we need is just our money. Mark from support and others said that by Monday, tomorrow 8/6/2015, the bank account in Australia will be unblocked, and able to send fiat. As per them, it was blocked because of a fraudulent transaction (?), but what a coincidence that the platform was also upgrading (?). If they do not resume their services normally, we should complaint to the respective Australian authorities (Department of Fair Trading, Police, Commonwealth Bank). Check this: http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page?I highly doubt their commonwealth bank account has been blocked. I am a commonwealth bank customer and I sent funds to their account last week no issues. if the account was under investigation then the money would have been bounced back into my account, or I would have received a call from their fraud department alerting me to the situation. I would say its all story telling and delay tactics. I'm not waiting, I filed my report with the department of fair trading. I would suggest others do the same as soon as possible. |
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sgk
Legendary
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Activity: 1470
Merit: 1002
!! HODL !!
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June 08, 2015, 05:42:00 PM |
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