First timer and very disapointed with Bitinstant

[S3214S3214S]

Hello. First timer here and am not quite sure what to do or how to acquire the appropriate assistance. I made a bank cash deposit through my bank as follows: Bitinstant>Cash deposit>Trust Bank>Catapult ( send bitcoins to email). I have received my receipt online from the payment provider but have been waiting for 6 hours for any email containing my bitcoin link. Trust bank does not issue any quote number to track on bit instant. I have tried numerous times to contact anybody for help through emails and IRC. There were a few more people in chat having the same issue waiting for answers like me. Should I be concerned? Are you out there Charlie? And can you lend me a hand, I'm really trying to get into this system but have turned up empty handed.

Its only 5 bitcoins   my email has "dubskee" incase you cant find me.

Thank You

[S3214S3214S]

Anybody have some words of wisdom? It would be very much appreciated! 

[saxaltoplayer]

O my god!!! I am not the only one. This really stinks. I too am having the same issue..
Whats going on here? Dont they have a 30 minute deadline. I've been waiting for 8 hours!!!

Pretty pissed. Missing out on a great opportunity........

[DDDonk]

^BUMP

same problem.

[Yankee (BitInstant)]

Have any of you guys emailed our customer support?

All orders are processed including all of yours.

Please send us an email to support@bitinstant.com when you have a problem.

Thanks

Charlie

[FreeMoney]

BitInstant is a great company. The service you are using is a little bit new, but you will get help and it will get solved.

[StringTheory]

Will the original posters give an update on whether or not BitInstant has processed your transactions? I'm interesting in knowing if you got your BTC or not.

[Yankee (BitInstant)]

Will the original posters give an update on whether or not BitInstant has processed your transactions? I'm interesting in knowing if you got your BTC or not.

Yup, all transfers were processed. I have not heard back from OP.

[DobZombie]

I betcha its in ya spam folder

[Yankee (BitInstant)]

I betcha its in ya spam folder

In our spam folder? We don't have one.

[strickler07]

The service is great.  But the price is a bit steep for large transfers.