Bitstamp NOT CREDITING DEPOSIT - Bitstamp&the learning curve

[boumalo]

Sent a bank wire to bitstamp 6 business days ago and it is not yet credited on my account. Traditional banking is bad but the bank wire should have arrived already.

I should say I omitted the reference number in the bank wire but it should still be easy for Bitstamp to find it, yet they say it didn't arrive.

The support answers more quickly than before they got hacked of 19,000 BTC but they apparently still struggle to credit a simple bank wire.

Share your experiences.

[boumalo]

Title updated

[mitus-2]

well if you forgot the reference number it doesn't surprise me it's taking longer.
anyway from their website:

IMPORTANT: MISSING REFERENCE NUMBERS DELAY DEPOSITS

To speed up the process Bitstamp is kindly asking those who are missing a deposit to please contact our support and provide us with your name, exact amount that was sent and reference number or client ID.

[boumalo]

well if you forgot the reference number it doesn't surprise me it's taking longer.
anyway from their website:

IMPORTANT: MISSING REFERENCE NUMBERS DELAY DEPOSITS

To speed up the process Bitstamp is kindly asking those who are missing a deposit to please contact our support and provide us with your name, exact amount that was sent and reference number or client ID.

Which I did 1minute after I sent the deposit, 7 business days ago.

They don't find a deposit while I gave them all the informations needed. They reviewed the case and looked for the deposit a few times already.
They are not answering on wether they have been hacked or not.

[boumalo]

New information from Bitstamp :

"The information on your screenshots appears to be correct. However we recently learned that an intermediary bank, Standards Chartered Bank, which is processing USD denominated transfers for one of our banks, appears to no longer be processing bitcoin-related wire transfers. As a result, those customers who have made a USD denominated wire transfer since Monday may have their deposits returned.

It appears this may have happened in your case as we are unable to locate transfer with the provided details. If you did not receive the transfer back to your bank account yet we kindly ask you to please contact your bank and request a transfer trace."

[cozytrade]

You're not the only one, see
https://bitcointalk.org/index.php?topic=948831.0
http://insidebitcoins.com/news/bank-blocks-bitstamp-usd-deposits/29681

Take it easy

[Nrcewker]

not only deposits, have a try to withdrawal

[boumalo]

You're not the only one, see
https://bitcointalk.org/index.php?topic=948831.0
http://insidebitcoins.com/news/bank-blocks-bitstamp-usd-deposits/29681

Take it easy

It is annoying because it will cost me a lot in fees and exchange rate but well...what can you do?

[cozytrade]

They seem to have changed the bank.

[boumalo]

They seem to have changed the bank.

They changed the bank but all previous transfers will be returned. My last deposit was a day before they closed the exchange because of the hack, I don't have good timing with bitstamp lately!

JP Morgan doesn't seem to process Bitcoin related bank wires either.