Bitmain tech support and warranty

[MyRig]

Dear Bitmain customers, we are improving our services at the same time as we are improving our devices. If you have any trouble with your new or old Bitmain device you can reach us here:

Bitmain International Support: https://bitmain.zendesk.com/
Bitmain tech support & warranty phone: +1-844-BIT-MAIN
Bitmain tech support & warranty email: support@bitmain.zendesk.com

Teпepь cepвиcнoe oбcлyживaниe дocтyпнo нa Pyccкoм и Укpaинcкoм языкax!

Please be patient when you submit your ticket we will respond as soon as we can.

Bitmain_Z

[notlist3d]

I like the move twords a ticket system. Hope it all goes well.

[opentoe]

I have had two pump failures and they have responded quickly and a shipment from within the US was sent out on each one. I shipped out my defects today. Forgot yesterday.

[PatMan]

I've always had helpful & friendly communications with Bitmain staff apart from the obvious one. It's good to see that they have acknowledged their customers concerns & are finally addressing their service issues. Lets hope they can keep their problem(s) "on a tight leash" so to speak  

[dimke_yu]

It would be great if mod can put sticky on this topic for people to see when they need support from official Bitmain employees.

[Prelude]

I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.

I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.

[dimke_yu]

I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.

I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.

You can always open a ticket and write all necessary data and they will check out your situation. It is very unfortunate that you are waiting that much...

[dmeter]

I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.

I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.

Good things come to those who wait.
Things may come to those who wait, but only the things left by those who hustle

[btcminer021]

I've been eyeing an S5 and it's nice to know the company is trying to improve its service and not just its product.

[dogie]

I've been eyeing an S5 and it's nice to know the company is trying to improve its service and not just its product.

Systems and teams are being implemented all over the place. Its not easy growing from 0 to $XXM in a year.

[opentoe]

I've been eyeing an S5 and it's nice to know the company is trying to improve its service and not just its product.

Systems and teams are being implemented all over the place. Its not easy growing from 0 to $XXM in a year.

But they run out of hardware too quickly. If they want to stay a certain size and not grow with the industry, then they will always have those fire sales and the users that get to buy the hardware were just lucky to be logged in at the time. If they are making an S6 or even another model, would be nice for at least an update or blog post.

From the horse's mouth, not from you Dogie.

[Bicknellski]

Should be a moderated thread and DOGIE free.

[jcumins]

I have had 7 S1, 5 s2, 7 s3 and now 14 S5 there support has always been excellent, any rma need has been met immediately and with needed replacement parts.  They have even cross shipped parts as needed.

I am extremely happy with what I have. 

[desertfox470]

I have never personally had a problem with their support. Although everything can always be improved

[PatSNL]

Systems and teams are being implemented all over the place. Its not easy growing from 0 to $XXM in a year.

Specifically, how do you know this?  (reference please).

[dogie]

Systems and teams are being implemented all over the place. Its not easy growing from 0 to $XXM in a year.

Specifically, how do you know this?  (reference please).

Because I work with them. Don't expect replies normally if you quote 6 week old things.

[cathoderay]

Systems and teams are being implemented all over the place. Its not easy growing from 0 to $XXM in a year.

Specifically, how do you know this?  (reference please).

Because I work with them.

No you don't, you work against them  

We are really sorry about our bad puppy... 

[MyRig]

please send the details to support@bitmain.zendesk.com

Also, if you want to keep it publish here for the response, sure, please let us know which one hashes at the spec within -5%?

if you could, please list 1-6 with damaged parts that need replacement (Non-hashing item or under performing parts)

Also, what country this RMA needs to go to?  USA, EU or Russia-Ukraine?


Thanks!

[dogie]

please send the details to support@bitmain.zendesk.com

Also, if you want to keep it publish here for the response, sure, please let us know which one hashes at the spec within -5%?

if you could, please list 1-6 with damaged parts that need replacement (Non-hashing item or under performing parts)

Also, what country this RMA needs to go to?  USA, EU or Russia-Ukraine?


Thanks!

Tupsu is Estonian, so EU.

[Tupsu]

please send the details to support@bitmain.zendesk.com

Also, if you want to keep it publish here for the response, sure, please let us know which one hashes at the spec within -5%?

if you could, please list 1-6 with damaged parts that need replacement (Non-hashing item or under performing parts)

Also, what country this RMA needs to go to?  USA, EU or Russia-Ukraine?


Thanks!

Sended.

I had a quick question .
Which of these errors go under warranty?

Please reply to this.

1  Yellow LED an BeagleBone Black does not work. Hashing 1153GH7s
2 One board shows temp 0. Hashing 1155GH/s
Will go under warranty?

3  Mined 1155GH/s , but  will not light up green blinking LED..
Someone in factory Scraped off the resistor...

Will go under warranty?

4   BeagleBone Black working only 1 hour, and and after it is dead.  
No network, no network leds .  Hash 0 GH/s

5  Hashing half speed. 50%  One of the miners shows  on one blade  only 6 chip  ( 6 x o )

6 Only one blade is working. I get the -----  or  xxxxx . The first few minutes are ooooooo  , Hashing   only half the speed. 50%

Will go 1.2.3.4.5.6  all under warranty?

EDIT

OK: All 6 miners go under the warranty.