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Author Topic: Bitmain tech support and warranty  (Read 8096 times)
Rabinovitch
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April 13, 2015, 09:41:27 AM
 #41

You can use new S5 Hash PCB  ( 18 pin connector)   with S5 Control PCB  (16 pin connectors) Need only a 16 pin cable.

But what if I have S5 control PCB (18 pin connectors) and S5 hashing blades (16 pin connectors and 16 pin cables)? Can I use them together and if yes - than how?.. Bitmain was not able to give me an answer...

From Siberia with love!
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Tupsu
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April 13, 2015, 09:50:00 PM
 #42

You can use new S5 Hash PCB  ( 18 pin connector)   with S5 Control PCB  (16 pin connectors) Need only a 16 pin cable.

But what if I have S5 control PCB (18 pin connectors) and S5 hashing blades (16 pin connectors and 16 pin cables)? Can I use them together and if yes - than how?.. Bitmain was not able to give me an answer...

 You Need   S5 Control PCB   with 16 pin connectors. 
I have some spare ...
webprods
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April 25, 2015, 02:07:03 PM
Last edit: April 25, 2015, 03:45:56 PM by webprods
 #43

I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.

I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.
         IF ANYBODY  EVER WILL HAVE PROBLEM WITH  DEVICE  CONTACT.  MR.YOSHI IS THE BEST MAN AND SUPPORT TECHNICIAN I'VE EVER KNOW IN MY ALL LIFE.
VERY NICE ,PATIENCE. QUICK ,FRIENDLY .WHEN I'VE TALK WITH HIM I WAS THINK THAT I"M TALKING WITH MEMBER OF MY FAMILY .YES WE ARE ALL ONE BIG MINERS FAMILY
                                                      THANK YOU MR.YOSHI IF THE WORLD CAN HAVE MORE PEOPLE LIKE YOU  ARE WORLD CAN BE LIKE PEACEFUL MUSIC

Altcoins programming is a race between software engineers, who strive to produce idiot-proof programs, and the universe which strives to produce bigger idiots
notlist3d
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April 25, 2015, 02:44:08 PM
 #44

I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.

I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.
          IF ANYBODY  EVER WILL HAVE PROBLEM WITH  DEVICE  CONTACT....  MR.YOSHI IS THE BEST MAN AND SUPPORT TECHNICIAN I'VE EVER KNOW IN MY ALL LIFE.
VERY NICE ,PATIENCE. QUICK ,FRIENDLY .WHEN I'VE TALK WITH HIM I WAS THINK THAT I"M TALKING WITH MEMBER OF MY FAMILY .YES WE ARE ALL ONE BIG MINERS FAMILY
                                                      THANK YOU MR.YOSHI IF THE WORLD CAN HAVE MORE PEOPLE LIKE YOU  ARE WORLD CAN BE LIKE PEACEFUL MUSIC

He also has a good team.   You might want to take his email down.  I would imagine he would want you to go through the support system.

But yes Yoshi is a great guy, he's always treated me good.
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April 25, 2015, 03:45:30 PM
 #45

I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.

I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.
          IF ANYBODY  EVER WILL HAVE PROBLEM WITH  DEVICE  CONTACT....  MR.YOSHI IS THE BEST MAN AND SUPPORT TECHNICIAN I'VE EVER KNOW IN MY ALL LIFE.
VERY NICE ,PATIENCE. QUICK ,FRIENDLY .WHEN I'VE TALK WITH HIM I WAS THINK THAT I"M TALKING WITH MEMBER OF MY FAMILY .YES WE ARE ALL ONE BIG MINERS FAMILY
                                                      THANK YOU MR.YOSHI IF THE WORLD CAN HAVE MORE PEOPLE LIKE YOU  ARE WORLD CAN BE LIKE PEACEFUL MUSIC

He also has a good team.   You might want to take his email down.  I would imagine he would want you to go through the support system.

But yes Yoshi is a great guy, he's always treated me good.

Sorry .You're right  I will take down his e-mail .Yes they are a great team

Altcoins programming is a race between software engineers, who strive to produce idiot-proof programs, and the universe which strives to produce bigger idiots
sorry2xs
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October 08, 2015, 08:40:29 PM
 #46

my warranty parts are and have been limbo from the 23 of last month i would purchased the 2 defective hashing boards for my s 5+ than to go thru this waiting, this is not the bitmain of S1 days Grin Grin Grin Grin

Please tip the Node 1MPWKB23NsZsXHANnFwVAWT86mL24fqAjF; KO4UX
THAT NO GOOD DO GOODER BAT!!!
notlist3d
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October 08, 2015, 09:38:50 PM
 #47

my warranty parts are and have been limbo from the 23 of last month i would purchased the 2 defective hashing boards for my s 5+ than to go thru this waiting, this is not the bitmain of S1 days Grin Grin Grin Grin

They were on holiday for a while.  So make sure to include that in your timeline in your mind.

Also they likely are backed up after holiday.  I imagine they have a ton to do in a short time.
bradli
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October 10, 2015, 03:48:38 PM
 #48

I ve s7 but not work well. Instead of 4.86 , work at 4.45
http://prntscr.com/8pu4r8
sloopy
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https://bitcointalk.org/index.php?topic=905210.msg


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October 10, 2015, 04:59:13 PM
 #49

I ve s7 but not work well. Instead of 4.86 , work at 4.45
http://prntscr.com/8pu4r8

Did you try soft reboot?
Can you measure voltage at input to miner?

Transaction fees go to the pools and the pools decide to pay them to the miners. Anything else, including off-chain solutions are stealing and not the way Bitcoin was intended to function.
Make the block size set by the pool. Pool = miners and they get the choice.
bradli
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October 11, 2015, 09:10:46 AM
 #50

I ve s7 but not work well. Instead of 4.86 , work at 4.45
http://prntscr.com/8pu4r8

Did you try soft reboot?
Can you measure voltage at input to miner?
Yes i did. 12 v. Psu is ok.
The bwst hash is 4450 with .04-.08 errors
philipma1957
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October 11, 2015, 03:45:24 PM
Last edit: October 11, 2015, 03:58:27 PM by philipma1957
 #51

I ve s7 but not work well. Instead of 4.86 , work at 4.45
http://prntscr.com/8pu4r8

Did you try soft reboot?
Can you measure voltage at input to miner?
Yes i did. 12 v. Psu is ok.
The bwst hash is 4450 with .04-.08 errors


how did you do your power measurements?

was the cable you measured under full load?

this is really important to do.

I have a photo of what I mean


each cable is 2 headed so one is plugged into the s-7 the other is not used but allows be to measure the cable under full load  all my cables show 11.94 to 11.96  what does your under load cable show?





▄▄███████▄▄
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.
 MΞTAWIN  THE FIRST WEB3 CASINO   
.
.. PLAY NOW ..
philipma1957
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October 11, 2015, 04:11:43 PM
 #52

here is a single cable head if this is how your cables are  and you have 9 plugged into the 3 boards how can you or how did you measure your voltage?





this is a two head pcie cable  one is loose one is plugged into the board if you measure the empty end you get a true full load measurement which is 11.96 in my case


▄▄███████▄▄
▄██████████████▄
▄██████████████████▄
▄████▀▀▀▀███▀▀▀▀█████▄
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███████████▄███████████
██████████▄█▀███████████
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▀████▄▄▄▄███▄▄▄▄████▀
▀██████████████████▀
▀███████████████▀
▀▀███████▀▀
.
 MΞTAWIN  THE FIRST WEB3 CASINO   
.
.. PLAY NOW ..
sorry2xs
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October 18, 2015, 01:07:55 AM
 #53

any known issues with bitmain site

Please tip the Node 1MPWKB23NsZsXHANnFwVAWT86mL24fqAjF; KO4UX
THAT NO GOOD DO GOODER BAT!!!
notlist3d
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October 18, 2015, 01:15:48 AM
 #54

any known issues with bitmain site

It is currently down.  Reason and how long are not currently known.

I'm guessing updating batches.   Possible price increase with the BTC jump.  We will see.
philipma1957
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December 21, 2015, 01:32:34 PM
 #55

Bitmain's support SUCKS big time !!!

I received the S5+ (7.7T SUPPOSEDLY) at the beginning of September and I immediately opened a support ticket (5th of Sep.) because the results I got with the miner were AWFUL !
I was waiting for 10+ days for a single reply, and each time their reply was asking me "did you do this, did you do that" although I explained in details what I've done, so they were obviously just stalling.
This took like 3 months of Q & A , going into circle with the same questions over and over , to finally notice that beginning December they CLOSED the ticket like it's been solved!!! I re-opened the ticket 10 days ago - and guess what - NO reply yet !!!

They didn't offer ANY solution for the whole time !!!
They tried to put the blame on the PSU's, so I bought 3 new 1600w PSU's  !!! For nothing !!!
I'm still getting like more than 70.000 HW errors per day showing 6.5T at the max Angry

THE WORST COMPANY WITH THE WORST SUPPORT !!! *E*V*E*R* ! ! !

one simple question what is your freq setting?

▄▄███████▄▄
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██████████▄█▀███████████
██████████▀████████████
▀█████▄█▀█████████████▀
▀████▄▄▄▄███▄▄▄▄████▀
▀██████████████████▀
▀███████████████▀
▀▀███████▀▀
.
 MΞTAWIN  THE FIRST WEB3 CASINO   
.
.. PLAY NOW ..
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