Google Authenticator help

[ellave]

Hey guys struggling to find any kind of support for Authenticator so thought I would ask here, my app suddenly wont allow to me scan a barcode.  I goto set up a new account, press scan barcode & nothing happens.  This is on Andriod, been working fine for years, anyone come across a similar problem or can find some kind of support for it?

[Baghead]

Hey guys struggling to find any kind of support for Authenticator so thought I would ask here, my app suddenly wont allow to me scan a barcode.  I goto set up a new account, press scan barcode & nothing happens.  This is on Andriod, been working fine for years, anyone come across a similar problem or can find some kind of support for it?

That is not good 

Luckily for me that has not happened but if it did i would make sure i have all the keys and go threw the long process of deactivating it on all the sites then delete the app and reinstall, sorry i cannot be more help never heard this one before.

[Dread Pirate Roberts]

seriosly ? im just test in now in my apps google authentic in my phone now
its working fine.

[ellave]

its only for adding a new account, existing accounts works fine.  Some sites let you set up an account manually by entering a key, but was just trying to get bitmain setup & thats barcode only.  So I guess no S5's for me today

[EcuaMobi]

Google Authenticator uses an external app to scan codes. What app are you using?
Is it QR Droid by any chance?

If so just uninstall and reinstall it (QR Droid).

There's a known issue happening on some devices. That will be fixed this week.

Re-installing QR Droid won't affect your auth. keys.
Do not uninstall Google Authenticator.

[ellave]

Google Authenticator uses an external app to scan codes. What app are you using?
Is it QR Droid by any chance?

If so just uninstall and reinstall it (QR Droid).

There's a known issue happening on some devices. That will be fixed this week.

Re-installing QR Droid won't affect your auth. keys.
Do not uninstall Google Authenticator.

Thank you will try in a bit & report back

Edit - i'm pleased to say that his worked, uninstalled QR droid & it forced a download of another barcode scanner

[ThEmporium]

Any success yet ?
Am having same problem
every time i put a code ,it genrates , it shows it wrong

[Muhammed Zakir]

Any success yet ?

Yes, it is working fine for him.

Am having same problem
every time i put a code ,it genrates , it shows it wrong

Look 1 post above yours.

   -MZ

[ThEmporium]

Any success yet ?

Yes, it is working fine for him.

Am having same problem
every time i put a code ,it genrates , it shows it wrong

Look 1 post above yours.

   -MZ

Yes i had a look , but my problem is little different
I installed the app correctly but when i use it and put the code , the site never accepts it

[Muhammed Zakir]

Yes i had a look , but my problem is little different
I installed the app correctly but when i use it and put the code , the site never accepts it

Which site are you using? Some of them are time based and some of them aren't. Make sure to choose the correct one. Another possibility is that your time is not correct and as a result, you are getting wrong codes. Choose 'Automatic' in clock settings and wait for it to update and check again. If you are still wrong, disable the '2FA' in the site and activate it again. Some sites refresh codes if your first or first X attempts are wrong.

   -MZ

[okthen]

Google Authenticator uses an external app to scan codes. What app are you using?
Is it QR Droid by any chance?

If so just uninstall and reinstall it (QR Droid).

There's a known issue happening on some devices. That will be fixed this week.

Re-installing QR Droid won't affect your auth. keys.
Do not uninstall Google Authenticator.

Thank you will try in a bit & report back

Edit - i'm pleased to say that his worked, uninstalled QR droid & it forced a download of another barcode scanner

Good to know!
It happened to me, but I fixed it setting the computer screen at maximum brightness.

[EcuaMobi]

Google Authenticator uses an external app to scan codes. What app are you using?
Is it QR Droid by any chance?

If so just uninstall and reinstall it (QR Droid).

There's a known issue happening on some devices. That will be fixed this week.

Re-installing QR Droid won't affect your auth. keys.
Do not uninstall Google Authenticator.

Thank you will try in a bit & report back

Edit - i'm pleased to say that his worked, uninstalled QR droid & it forced a download of another barcode scanner

Good to know!
It happened to me, but I fixed it setting the computer screen at maximum brightness.

Then it was not the same issue, but good it was solved.

@OP
FYI the new version of QR Droid fixing this issue is now published.

@ThEmporium
Try Settings > Time correction for codes > Sync now

[rokkyroad]

There is no easy way to back up google authenticator either AFAIK. Make sure to use two devices or take a pic of the qr code and save it somewhere safe.

[uki]

@ThEmporium
Try Settings > Time correction for codes > Sync now

alternatively, there is an Android app ClockSync to help you synchronise clocks.

[sgk]

Yes i had a look , but my problem is little different
I installed the app correctly but when i use it and put the code , the site never accepts it

Happened to me once or twice.
This is related to the time correction. If your device and the site has a time lag, you would miss the correct code by few seconds.

To rectify, go to your GA app settings and you should see an option for 'time correction'. Tap it and select 'Sync now'.
Once it is synced, you should be able to use the app just fine.