BTC-E.com wire transfer problem

[twang]

I wire transfer USD $4500 to BTC-E.com back in 1/5/2015, but the fund still is missing from my account. My bank has confirmed that the fund was deposited to the Mayzus Financial Service Limited but the customer service in BTC-E.com insisted that the fund was not received. How should I go from here to look for my money. My bank said that they could "trace" the money for me. What else should I do? Any suggestions and any experiences are appreciated. Thanks.

[twang]

The customer service was not helpful at all. My ticket # UHV-108-63758. It started to ask me for the bank transfer confirmation, then asked me to ask my bank to do the investigation.... Now it said that "banks will continue talk" ? Anyone has similar experiences?

[mayax]

The customer service was not helpful at all. My ticket # UHV-108-63758. It started to ask me for the bank transfer confirmation, then asked me to ask my bank to do the investigation.... Now it said that "banks will continue talk" ? Anyone has similar experiences?

ask your bank to trace your wire and then you will see what you have to do

[MarkMJ]

Hello dear,

Yes me!I had the same problem but now is resolved,
Depends on the bank I think!I use only ING (NN)

[twang]

Hello dear,

Yes me!I had the same problem but now is resolved,
Depends on the bank I think!I use only ING (NN)

Thanks. May I know how long was it take to resolve it? Bank of America only offered to trace the money....

[FinerVapor]

One time I transferred funds to BTC-E, but they bounced back to my account after few weeks (- fee). So go figure, not using BTC-E any longer.