He'll get it out eventually, gox are just behaving responsibly.
Behaving responsibly is holding ~$950 of someone's money and not replying to emails in over 120 hours? If we had been in contact every 24 hours I definitely would not have made that thread.
When I finally did get emails back they all claimed that the name and addresses on my mom's driver's license and the cellphone bill I submitted do not match when they clearly do. They also did not clearly explained my options.
Only when I caught mtgox_Alex online and was able to get PMs going in an almost interactive manner was I able to finally get the problem resolved via a solution that was not known to me.
The residence verification list page contains a "complete list of acceptable documentation" which read to me as "we'll accept these and ONLY these documents" and no one explained to me all they needed was something with my name and address on it.
