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Title: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Towelielie on March 26, 2016, 01:06:23 AM Basically I have a number with 2FA enabled on blockchain, 2 days ago that number was disabled because I didnt put money on that sim card for long time.
Now I cant receive or send SMS messages, same goes for phone calls.. This means I cannot receive 2FA SMS messages anymore and I cannot enter in my blockchain wallet. I talked to my carrier as well, they said its not possible to retrieve number for next 6 months. I submited 2FA removal request but I'm still little bit worried. How screwed am I? Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: FUBAR-BDHR on March 26, 2016, 01:19:51 AM Probably not screwed but this is a good example of why online wallets are bad. You don't controlling your own private keys so the bitcoin really isn't' yours.
Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: SebastianJu on March 26, 2016, 01:22:26 AM I believe blockchain.info is dealing with such cases that they check your email address and I think they set back 2FA after 2 weeks.
You really should see that as a lesson. Alway and ever note done the creation code for 2FA. So that you can easily set the 2FA up on a new phone. Though I think you used sms verification. Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Towelielie on March 26, 2016, 01:32:50 AM I believe blockchain.info is dealing with such cases that they check your email address and I think they set back 2FA after 2 weeks. You really should see that as a lesson. Alway and ever note done the creation code for 2FA. So that you can easily set the 2FA up on a new phone. Though I think you used sms verification. Yes it was SMS 2FA Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: pooya87 on March 26, 2016, 03:15:43 AM as it is stated by Blockchain.info support page, if you can prove that you own the wallet by giving them things they ask for, there is a chance for you to take back your account by removing the 2FA for you but it is not going to be easy proving the ownership of the wallet without the info
Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Towelielie on March 26, 2016, 03:23:40 PM as it is stated by Blockchain.info support page, if you can prove that you own the wallet by giving them things they ask for, there is a chance for you to take back your account by removing the 2FA for you but it is not going to be easy proving the ownership of the wallet without the info I have all info, except the number itself :C I have sim card, pin, puk code but its dead so I cant do shit with it Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: twister on March 26, 2016, 03:31:53 PM as it is stated by Blockchain.info support page, if you can prove that you own the wallet by giving them things they ask for, there is a chance for you to take back your account by removing the 2FA for you but it is not going to be easy proving the ownership of the wallet without the info I have all info, except the number itself :C I have sim card, pin, puk code but its dead so I cant do shit with it Do you have the wallet back up? if you do then you wouldn't need their help and can import the key into another wallet and use your funds. If not then just prey that blockchain.info removes that 2fa because if they don't, that money will be stuck there forever. Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: OmegaStarScream on March 26, 2016, 06:21:58 PM Basically I have a number with 2FA enabled on blockchain, 2 days ago that number was disabled because I didnt put money on that sim card for long time. Now I cant receive or send SMS messages, same goes for phone calls.. This means I cannot receive 2FA SMS messages anymore and I cannot enter in my blockchain wallet. I talked to my carrier as well, they said its not possible to retrieve number for next 6 months. I submited 2FA removal request but I'm still little bit worried. How screwed am I? I don't think they take requests on 2FA removal or they do ? that should make hacking easy if they do I suppose . I feel sorry for you man , I really do but let's be honestly , don't you think ti's kinda your fault ? these things happens and someone should be prepared for them , you had at least to print wallet backup or take the seed phrase that Blockchain.info wallet should give it to you . Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: a7mos on March 26, 2016, 06:38:46 PM I hope that their support will help you regarding the 2fa problem as I did not see blockchain.info trying to help any one and they claim that they do not control the wallets. Anyway, try to contact your Sim provider asking to restore the sim. In my country they give some days in which you can restore the number. And when you get access to your wallet again, export your private keys and save them in a safe place
Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: crazyivan on March 26, 2016, 06:43:58 PM Any updates? I dont understand why r u unable to activate that number for 6 months??? What s the lag?
Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: jdebunt on March 26, 2016, 06:47:59 PM Any updates? I dont understand why r u unable to activate that number for 6 months??? What s the lag? Doubt that part of the story is a miscommunication from the provider. Phone numbers are "taken" for 7 business days after being deactivated before they are available again. Or that is how it is in most countries anyway :) Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: enhu on March 26, 2016, 06:59:48 PM Any updates? I dont understand why r u unable to activate that number for 6 months??? What s the lag? Doubt that part of the story is a miscommunication from the provider. Phone numbers are "taken" for 7 business days after being deactivated before they are available again. Or that is how it is in most countries anyway :) Not sure if its real true though. I live in the worst country but providers don't do this as far as i know. My phone still works almost a year without using since I'm mostly using skype. even when i call my brothers and sisters we use facetime application so i don't use SIM cards most of the time. hope OP gets his BTC back though. Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: teddy5145 on March 26, 2016, 07:08:44 PM Any updates? I dont understand why r u unable to activate that number for 6 months??? What s the lag? Doubt that part of the story is a miscommunication from the provider. Phone numbers are "taken" for 7 business days after being deactivated before they are available again. Or that is how it is in most countries anyway :) Not sure if its real true though. I live in the worst country but providers don't do this as far as i know. My phone still works almost a year without using since I'm mostly using skype. even when i call my brothers and sisters we use facetime application so i don't use SIM cards most of the time. hope OP gets his BTC back though. In my place you need to at least use the number once, otherwise it will get blocked by the provider for 'inactivity' even though i use it for 2FA That's why i sent a random messages to my 2nd number every week as long as my number don't blocked ;D Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: gentlemand on March 26, 2016, 09:58:17 PM I've found most places amenable to dealing with 2FA problems. I dunno if Blockchain has any control over it in the same way as an exchange but you stand a good chance of getting back in.
Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Towelielie on March 26, 2016, 11:11:02 PM Any updates? I dont understand why r u unable to activate that number for 6 months??? What s the lag? You can ask them yourself if you dont believe me, my provider name is simpa and I'm from croatia. https://www.simpa.hr/ Basically I didnt put credits on my sim card for long time and they disabled my number and now I cant receive 2FA SMS messages anymore so I cant login to my account. I requested 2 FA removal and blockchain support told me its automatic process and usually it takes from 1 month to few days. Mine will be approved on 30th of march so I'll see if they deny me or accept me Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: rizkyhiw on March 27, 2016, 05:50:08 AM Any updates? I dont understand why r u unable to activate that number for 6 months??? What s the lag? You can ask them yourself if you dont believe me, my provider name is simpa and I'm from croatia. https://www.simpa.hr/ Basically I didnt put credits on my sim card for long time and they disabled my number and now I cant receive 2FA SMS messages anymore so I cant login to my account. I requested 2 FA removal and blockchain support told me its automatic process and usually it takes from 1 month to few days. Mine will be approved on 30th of march so I'll see if they deny me or accept me as long as you can provide convincing information about your blockchain wallet account and they think it is match, they will reset it ithink........but not sure. just a suggestion, next time never put over 1 btc in online wallet, use a desktop client wallet. Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Towelielie on March 27, 2016, 03:36:42 PM Any updates? I dont understand why r u unable to activate that number for 6 months??? What s the lag? You can ask them yourself if you dont believe me, my provider name is simpa and I'm from croatia. https://www.simpa.hr/ Basically I didnt put credits on my sim card for long time and they disabled my number and now I cant receive 2FA SMS messages anymore so I cant login to my account. I requested 2 FA removal and blockchain support told me its automatic process and usually it takes from 1 month to few days. Mine will be approved on 30th of march so I'll see if they deny me or accept me as long as you can provide convincing information about your blockchain wallet account and they think it is match, they will reset it ithink........but not sure. just a suggestion, next time never put over 1 btc in online wallet, use a desktop client wallet. I-ve talked to carrier again and they told me i can get number back if i get on contract with them for 12 months. So if they dont reset my 2fa ill just sign contract.. Also yeah i figured that out, I bought trezor which will do fine for btc storing Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: BitMaxz on March 27, 2016, 05:31:17 PM Im sorry to here that now you should learn dont put high amount of btc to online wallet like this.. Or be updated if you have lots of bitcoins save in web wallet make sure you fix all your things like sim card because its very important thing that you can receive the 2fa number..
I think you can still get it back just always to the support... Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: bleachedno on March 27, 2016, 05:33:36 PM I got the same issue once, and blockchain.info remove the 2FA if you can tell them what isp/ip/browser ETC you used to login all the time they will help you out :)
Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Monnt on March 27, 2016, 07:06:51 PM Didn't you save the mnemonic they provided you with? If not, that was a really dumb thing to do.
That's why you use Authy or G-auth, they work without an internet connection. Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Towelielie on March 27, 2016, 08:10:48 PM Didn't you save the mnemonic they provided you with? If not, that was a really dumb thing to do. That's why you use Authy or G-auth, they work without an internet connection. Actually I did save it on my phone but I installed custom rom on my phone and lost all stuff on it so rip. Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: SebastianJu on March 27, 2016, 10:32:39 PM Well, saving it on your phone can't be considere a backup.
But what contract do they want? Blockchain wallets are free. Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Towelielie on March 28, 2016, 04:07:45 PM Well, saving it on your phone can't be considere a backup. But what contract do they want? Blockchain wallets are free. Not contract with blockchain lol, with my carrier.. Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: BitcoinSupremo on March 29, 2016, 10:34:03 AM Thats why anytime I have had the chance in a discussion on this forum I have always claimed that desktop wallets are much safer than blockchain.info yet no one seemed to listen.
Now is time for you to move on desktop wallets like Electrum or Multibit but others also. They are better because when installing them for first time on a non infected machine, you can copy your seed or private keys to a encrypted word document and keep it safe in some other usb or something. This way even if your PC broke after sometime, you can restore your money via the master seed. Hope this helps. Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: jak1 on March 29, 2016, 02:24:51 PM Thats why anytime I have had the chance in a discussion on this forum I have always claimed that desktop wallets are much safer than blockchain.info yet no one seemed to listen. Now is time for you to move on desktop wallets like Electrum or Multibit but others also. They are better because when installing them for first time on a non infected machine, you can copy your seed or private keys to a encrypted word document and keep it safe in some other usb or something. This way even if your PC broke after sometime, you can restore your money via the master seed. Hope this helps. Yes, i think now we should all move to desktop or mobile wallets. Below are the best wallets 1- Bread Wallet (if you have iphone as it combines with IoS security and make it even more secure. 2- Electrum (best desktop wallet) Choose them according to your needs Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Answerme2 on March 29, 2016, 02:33:27 PM Hey frenss i have a general question.If this guy backed up his private key of the address holding his 5 BTC so can he restore his funds in some other bitcoin wallet even if blockchain account locked up or he can't access blockchain account?Is that possible
And does that mean,if i leak my private key of my bitcoin address and i have almost every secuirty in my blockchain wallet like password,2fa,second password then still there is a chance for me to lose bitcoin if some one gets access to my private key that i backed up? Please answer these Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Oriannaa on March 29, 2016, 08:22:59 PM 1st of all, having 5 btc stored to a phone is not a small sum..
You should avoid this scenario by putting larger sums into a cold wallet or actual desktop wallet then back it up with the .dat file. Hey frenss i have a general question.If this guy backed up his private key of the address holding his 5 BTC so can he restore his funds in some other bitcoin wallet even if blockchain account locked up or he can't access blockchain account?Is that possible And does that mean,if i leak my private key of my bitcoin address and i have almost every secuirty in my blockchain wallet like password,2fa,second password then still there is a chance for me to lose bitcoin if some one gets access to my private key that i backed up? Please answer these knowing the difference between a online wallet and a desktop wallet is different. but pretty much the same - both require needing the uploaded .dat file for desktop. for the online for blockchain is the back up for whatever it was made in their settings. just avoid the large sum of bitcoin like this scenario if you plan to store. Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: ancientye on March 29, 2016, 10:53:46 PM Okay, so if 2FA is impossible to be removed, here is a plan.
Step 1) Write EVERYTHING down. Take picture of everything (internet history of you accessing the site - if need be). Find any email or record of you making any transaction. Step 2) Consult low cost legal advice in your town. Be willing to file a sworn affidavit that YOU purchased 5 BTC and have them stored in blockchain's server(s). Step 3) FOLLOW THE LAWYER'S DIRECTIONS. Sue blockchain's LLC if need be, as it is YOUR money, and its office in the USA will be a place that can be served. Good luck! Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Towelielie on March 31, 2016, 02:03:38 PM Okay, so if 2FA is impossible to be removed, here is a plan. Step 1) Write EVERYTHING down. Take picture of everything (internet history of you accessing the site - if need be). Find any email or record of you making any transaction. Step 2) Consult low cost legal advice in your town. Be willing to file a sworn affidavit that YOU purchased 5 BTC and have them stored in blockchain's server(s). Step 3) FOLLOW THE LAWYER'S DIRECTIONS. Sue blockchain's LLC if need be, as it is YOUR money, and its office in the USA will be a place that can be served. Good luck! I've requested 2FA removal 1 week ago and today they removed it, I got money back and transfered them all to my TREZOR which arrived today. Perfect timing : ) Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: BitMaxz on March 31, 2016, 03:02:06 PM I got the same issue once, and blockchain.info remove the 2FA if you can tell them what isp/ip/browser ETC you used to login all the time they will help you out :) I think still the best 2fa than giving your ip because if you are using prepaid internet your ip address is not permanent once the isp is restart or reboot.. So better to use 2fa but sometimes i heard that block chain is always having a problem about their wallet. thats why i dont use blockchain as my wallet.. its better to use electrum or the whole bitcoin core.. Title: Re: I have 5 bitcoin and its stuck on blockchain wallet : ( Post by: Towelielie on March 31, 2016, 05:38:26 PM blockchain still provide a way to reset your two factor authentication by pressing a button on the left side of login form with alt "reset two factor authentication" you just need to give em a proof that you're owning the phone so you can simply call your career about this problem and they will probably give you some details or important document that may let you have the proof for resetting 2fa just an advice it would be better if you'd enable 2fa through google auth and backup your qrcode as a image and then print it and save it somewhere so you'll not worried to lose it again, and google auth just need internet connection Read the previous replies lol, its fixed but thanks anyways |