Bitcoin Forum

So my money was sent, I see my order in their order page, is on-hold normal?

Here is a screenshot: https://i.imgur.com/WypEwET.jpg

do you have a transaction confirmation number?

Did you use Bit-pay or did you choose the wire transfer option?

Used bitpay : https://i.imgur.com/v5qMpli.jpg
But no confirmation or anything..

The coins I sent now have 295 confirmations, so transfer went through.

All of the orders that I paid for say "processing"

All of the orders I didn't pay for say "on hold"

So... something is definitely wrong in your transaction. I'd contact Bitsyncom directly, hope you get it worked out. :\

Write to bitpay, copy avalon, include your bitpay payment address, and avalon order number. Bitpay is very helpful. I had to do the same, since coinbase transaction was really slow and before they posted the outgoing transaction, the 15 mins window at bitpay was over. I double checked that everything was ok.

Did you receive confirmation email from info@avalon-asic.com on orders that have obtained status "Processing" after successful payment at bitpay.com?

I'm a little bit worried as far as i've got one for unpaid order http://goo.gl/mIbs8 (http://goo.gl/mIbs8) and silence for paid one.

Yes, same here. I did not get any email at all, other than processing status in the account.

I have the same problem.  I used coinbase so the transaction didn't go through before the 15 min. window and now my order with avalon is showing as on-hold.

I emailed bitpay and they verified the transaction did go through, but avalon hasn't updated there system.

I have emailed avalon, Yifu and filed a support ticket with avalon and have not heard anything back from them.

I would just like to now if the transaction is going to go through or get my bitcoins back please!

I have the same problem
Order #65## made on March 25, 2013. Order status: on-hold.

I had the same problem with batch 2, but it was changed to processed the next day.

What I do know is when your order status = processing ... you're in trouble (https://bitcointalk.org/index.php?topic=120184.msg1441452#msg1441452).

Yifu said "It will cause delay once we start shipping"

This appears to be true, I'm still waiting on my Avalon batch 1 unit because of this. :-\

But Yifu promised to correct this mistake and ship my unit first thing on Monday.

mine says processing, should i be worried?

I guess for batch 3 everyone has either on-hold, or processing. Does anyone have completed yet ?

I think its to early to judge about thuff like this.

I dont think its too early, better to fix problems now than when they start shipping like a couple folks with their Batch 1 orders.

at this point we dont know if there is a problem. maybe they just need to manually confirm the orders or something.

all batch 1 orders are either pending or completed, since it's being shipped.

batch 2 and 3 is are either pending, on hold or processing, since it has not shipped.

that information is outdated.


If you paid and have on-hold status, you should sent a email to bitpay, for whatever reason we did not get the callback from bitpay regarding your order.

thanks for clearing this up.

BitSyncom
Hi, please tell me the order number 200000870 has already been sent?
if not, when to expect shipment.
if sent, please please track number.

I made the payment in two installments: 210 and 18.5 BTC BTC
transaction ID 210 BTC (26.09.2012)
transaction ID 18.5 BTC (27.09.2012)

my first order Re: order 200000176. I paid for it in time, your system does  not  recognize the payment, and you cancel my order without notice. after my letter order was restored under the number  200000870 and put me in the end of the line.

support avalon don't ask my question 3 day
and you don't ask me 6 day

Please give an answer to my question.

Hey Yifu,

For Batch #2, I only ever received confirmation for my payment and address from Walletbit. My account (for the same email and name) on your site shows no orders. Will this be an issue?

Hello Yifu - I have an on-hold status so I emailed bitpay. They said my payment did indeed go through (after the timeout because of coinbase delays) and now it just needs to be updated in your system.  I have sent you an email with the details of the order, if you could please update the order.  Thanks!

Yifu, what's your latest guess of the punctuality of the Batch #3 shipping ?

So where is my batch 1 #357 units?! Is it pending or completed?

I type the correct address from the beginning in English with my correct phone number, and you didn't ship it at all!

You say the address is not correct so I gave you address in Chinese many times and wait for a whole week, still no unit, no tracking no!

So , where is my batch 1 #357 units? Did you send it to others? or lost my address even when I pm it to you every day just like write love letters when there is no answer?

If anyone has this "on-hold"problem, contact bitpay, they will resent the IPN notification, they did that and now instantly my order is "processing".

It's because avalon is swamped with getting their orders ready, so why not post a generic question that maybe someone else has an answer to here, instead of waiting for days or possibly weeks with their support desk.

dude wasnt like a article the sho shu chineze dude sais they might mine with 3rd batch?

and maybe ship when they tired of minning or some?

im not joking start page it

so that might be ur hold

Thank you so much mik3, that fixed my problem and now my order is processing as well.  mik3 pm an address I can sent a small btc tip to, you saved me a lot of stress.

According to Yifu, this problem only exists for Batch #1.

Source: Skype.

no. in Batch #3 problem also exists

Don't shoot the messenger, Harley.

I too have one order with "on-hold" status, as I couldn't finalize the payment  in time. Does anyone know if it's possible to still pay for it and get it shipped, or has Avalon automatically cancelled the order and sold it to someone else right after the 15 minute time-out from Bitpay?

Sadly they haven't replied anything to my support ticket. I'm guessing the support team is a bit overloaded at the moment..

If you have the payment address, then contact bitpay and ask if it is possible. However, I believe it is too late already.

you can get the transaction from your client?

I tried to write in skype - silence. The problem still remains.