Bitcoin Forum

I did a withdrawal BTC from @payza, the say the withdrawal was completed but when I see in my wallet the transaction disappears and the TX id shoes "double spend" so they Scam me?

https://blockchain.info/tx/42009a4f4f2719db82c19d9f2a9f634440c10e80b7ae47dfb33d2eba2fd81d16

Did you sent them a message? What was their reply?

They just say by chat which sent inquiry to another department, thats all.

i see your tx transaction still unconfirmation
so this payza support say, is true bitcoin is send, only wait to confrimation
but confirmation is very long, because double send

If it is considered double spent then the transaction is lost.
This happened to me once as it was unconfirmed.
I lost very little so I did not care about it.
How much was it that you transacted through the payza system anyways?

Could be that you have to be a little bit patient. When did you chat with them?

I have the exact same problem. Their support appears to be washing their hands of it and simply told me the transaction completed on their end so nothing can be done. I am pressing them as I had a terrible experience getting my account verified in the first place.

Long story short, they wouldn't allow me to withdraw my money, wouldn't accept several forms of UK verification then eventually allowed my withdrawal only for it to end up in blockchain limbo. This totally stinks of scam and I won't be using Payza in future and would advise others to stay well away.

If I get anywhere with them (which I doubt) I will post here to let you know.

As a side-note: The payment is showing up as a double spend on blockchain info.

Wow.. That sounds bad. I found this article too: http://blog.instantscamalert.com/2015/07/payza-scam.html (http://blog.instantscamalert.com/2015/07/payza-scam.html)

Thanks for the link. Everyone should read before considering Payza. I guess there are many others facing the same issue.

The same thing has happened to me, this is the first time, all my other transactions with Payza have gone through, now this transaction has disappeared?

https://blockchain.info/tx/b38798afaebef734bdd4970d45bcfae26d0b6a0677504578c48bcb10880730c8

This used to be the transaction, now it's not found.

Are you sure that your transaction also had a double spend? the transaction normally disappears when the fee is too low and the transacton is stuck in waiting until the network finally rejects the transaction. You should send their support an email about you problem if you haven't already

You need to contact their live support or email them the problem. They have a support representative on this forum Payza (https://bitcointalk.org/index.php?action=profile;u=364312) and he is quite active here. He may be able to solve your problem in time.

I am constantly contacting their support.  I don't mean that the same thing happened to me with a double spend, I just mean the same thing happened to me in that Payza was supposed to send me bitcoin and it is caught in limbo and now disappeared. 

This is the last response I got from them:

"Unfortunately this transaction is no longer in our system, so we would not be able to cancel it.
I believe this is a general issue with the blockchain, as you are not the only merchant experiencing this at the moment.
Hopefully this will be completed soon!
Cheers,"

They have not yet acknowledged that the transaction has disappeared and is back in their bitcoin wallet, I'm waiting to see if they respond today, sometimes it takes them a long while to respond.

Respond and tell them that the transaction got rejected by the blockchain, send them the txid to show them that it's empty. For some reason, i dont think their support staff has alot of experience with bitcoion

I'm very shocked by what I read. I have my bank account linked to payza. I use payza for years and exchange money using payza. I have payza account verified without counting that I told my friends to use payza. I hope that definitely what I read in this article  http://blog.instantscamalert.com/2015/07/payza-scam.html Is just a big misunderstanding.


You had the same problem and there are a lot of people who are complaining about payza. This is a bad sign. I'll tell my friend not to transfer money to payza. At least until this story gets cleared up.

I would be very surprised if you take a blogspot article very serious, as i said earlier, i think they are having some issues with their bitcoin department or something like that

Hi all, as mentioned in this thread, we had some BTC confirmation issues that affected a small number of Bitcoin withdrawals. Our team is aware of the issue and believe it has been fixed. If your BTC did not arrive already, you should receive it shortly.

If you are still having issues, please log in to your account and contact our Customer Support Team using our new Direct Messaging Customer Support Module, described in this blog post: https://blog.payza.com/payza-updates/announcements/customer-service-payza-account/

Also, I'd appreciate it if OP could edit this post to note that this is not a "scam," simply a technically issue that has been resolved. Thank you.

PAYZA IS SCAM, if you no pay btc to the users PAYZA IS SCAM. so, Can you help or not? because your system just not response tickets.

In this moment this appears in blockchain:

Transaction rejected by our node. Reason: Transaction was previously accepted but has been pruned from our database.

So Payza Scam? they no response my tickets 2 days ago.

I have contacted Payza support many times and even though it is clear that the transaction was cancelled as stated by Blockchain:


However Payza support insists:


This is ridiculous because the transaction is not unconfirmed, it's cancelled, doesn't even exist anymore, yet they want me to contact my 'bitcoin wallet' (Cryptopay) which has no control over the transaction because it is cancelled and doesn't exist.

My issue has not been resolved at all.  The money has not been sent to the bitcoin address I was sending it to (3000$ worth of bitcoin) nor has it been redeposited into my payza account.  Payza support tells me that there's basically nothing they can do (see my last post)  Please get your stuff together and sort this out.

The incompetence of Payza gets worse, I have an "Arun" from Payza telling me that the transaction was sent.  He simply found another transaction from my account (that was successfully sent) and told me that one was sent successfully, while completely ignoring the other transaction which was never sent.

As I said I have had many Payza withdrawals, and while it's always a hassle, this is the first time that they have lost/cancelled a bitcoin transaction and will not credit it back to my account.  All other withdrawals have gone through, either immediately or after a long delay.  This time, the transaction hasn't gone through and they just keep claiming it has.


This transaction went through, as you can see from the bitcoin address's history on blockchain.info

However, I'm not asking about this transaction with "Arun" he asks me for the reference number and I quote:


And instead of looking into the issue he gives me this response, about the actual completed transaction!


That's interesting because I deposited 6,000$


And withdrew 3,000$ to two different bitcoin addresses, the issue is with Bitcoin address: 3E1hkDgwnffpfh2LPPw4SmF6Up3DkUCPtU (transaction not found) which I made very clear to "Arun" yet he wants to give me information about the other withdrawal which went through fine.

No new responses from Payza, now they are just ignoring the issue.

Message them and tell them if they don't resolve this issue within a reasonable time that you will file a complaint with the Better Business Bureau in the US as they have a regional office here and can be held liable even though they are not a US company. I'm sure the IRS would love to hear about this as well.

I have had to contact them on TWITTER just to get a response, which is absolutely absurd.  Hopefully I don't have to take it as far as you are suggesting, but thanks for the suggestion.

I really don't understand Payza, they have become a good service (in terms of capabilities) but they still hire stupid support staff and are extremely slow, lazy and careless with all of their services.

I would take it that far and further. They need to be made to understand they cannot just take someones money and sell them something and not give what was supposed to be given.

If you do something without consequence then you will continue doing it until there is consequences.

I Have the same problem my transaction completed but i didn't receive any thing and the only reply i got from support is from Arun saying

Payza has acknowledged the problem, more or less, but they still haven't paid me or provided a solution.

I had similar problems with Payza (https://www.payza.com/) a while ago.

I am a trader (i used to buy low and sell high on indian exchanges such as BTC Trade India (https://btcindia.org)) and in order for my work to be successful, my trades must be completed fast.

I mostly trade bigger quantities (10-15 btc) and payza delayed one of my trades and dragged me for 3 weeks, i lost some money due to that delay.

How is it possible that someone can delay your trades? #daretoask  ???

they returned the money to my payza account  :)

Finally! That took way too long..

Hi again, just wanted to update everyone on this situation. We have instituted another fix for this issue since the Bitcoin withdrawals for some members still showed as "Completed" even though the Bitcoin transfer was unconfirmed and the bitcoins were returned to Payza. We have sent emails to affected members with more information.

If you are still having issues, or if you need further assistance, please log in to your Payza account and send our support team a message using the new Direct Messaging system and we will be happy to help you further.

You skimp on paying the fee or try to send the same coins to two different places at once then it won't get confirmed, this is not a bug and cannot be fixed as it is not broken. Learning how BTC works is a must if you plan on using it as a currency.

hello i am having this issue, I've sent you a PM, please help

I withdrawal from Payza to my bitcoin wallet, i received the email that bitcoin withdrawal was completed so i checked my blockchain wallet and the transaction after 5 minutes it disappeared from my Blockchain wallet and now I can't see my bitcoin or some transaction about this, i am very worried i didn't receive the bitcoins!

Your withdrawal transaction by Bitcoin is now complete.

The details of your transaction are listed below.

Date: January 11, 2017 9:14:43 AM
Reference Number: 918F9-D6094-5C06D
Amount: $98.00 USD
Withdrawal Method: By Bitcoin
Note: Bitcoin amount: 0.11031812 BTC, Bitcoin address: 12fi7auVutUyjqAE2iJmdG4LPuLtof4vu4

my bitcoin address 12fi7auVutUyjqAE2iJmdG4LPuLtof4vu4

how you can see never received the bitcoins
https://blockchain.info/address/12fi7auVutUyjqAE2iJmdG4LPuLtof4vu4

this said in Unspent Outputs section of my wallet
https://blockchain.info/unspent?active=12fi7auVutUyjqAE2iJmdG4LPuLtof4vu4&format=html

unconfirmed transaction double spend from sender unspendable

https://blockchain.info/tx/0aedb9e239e9009f6b1709cc6c06486fe15960c1ace31fd7bf54d3d4889bdb79/0

Have you tried contacting them via their "new Direct Messaging system"?
You'd probably get a faster reply that way. Else you could directly send a PM to Payza (https://bitcointalk.org/index.php?action=profile;u=364312).

Seems they're still having problems with their "system" (or like CryptoDatabase has said, skimping on fees or double spending).
Anyway, you'll probably get your money back sooner or later, just keep on contacting them via all available channels to get a proper response.

Hello,

Thanks for your reply, yes and pm too, I am trying all available channels.

I think it's terrible that at this point they continue to have problems with this, a lot of users affected by what I see, it take days withdraw bitcoin and is a pain and should be enough for another issue.

I will let you know to all of you what is going on guys.

Greetings

It seems that these website that are payment collectors for your btc have not refined their systems when they started to accept btc.
I wouldn't send amounts that large $3000 or $98. Those are too big of amounts to lose.
Test their system with small amounts to see if they do deliver.
Or break it down into separate payments then see if they deliver your money.

I tried to take a look at their live chat support but they have a notice:

It's probably not gonna help but it'd still be better to at least get some "official" reply.
Have you tried their Facebook (https://www.facebook.com/payzaglobal) and Twitter (https://twitter.com/payzaofficial) pages as well? It seems they're more active there.

Anyway, this is why I try to avoid using services such as these as when there's trouble, we always end up at the mercy of their support.It's like, we gotta be grateful when we do get a reply. Imagine waiting for days, if not weeks just to get a reply to your msgs.

bitcoin withdrawal system is awful and prehistoric, it take 5 days to 1 week to deliver bitcoins, for payza it's not 2017.


Hello,

I tried all those channels, I hope to receive a official reply soon.

100% agree, it is really terrible to be at the mercy of all these services without exceptions.

It seems that this will be a long weekend

Hello

My transaction has been completed on December 21

I did not get the transaction. Did the request in 3 ticket

<sub><sup>I got only such answers.
Thanks for your reply. My name is Ishani and I'm very happy to help you with that.

I apologize for the inconvenience, but we have already forwarded your issue to our appropriate team on high priority and they are diligently working on it. Once the issue is resolved our team will notify you through mail.

We sincerely appreciate your patience and co-operation.

I hope I have been able to answer your question. It was a pleasure serving you today.</sup></sub>

Kind regards,

That's all.

Hello,

I still receiving this response too, oh my god!


 >:(  >:( payza scam practices

Hi

The problem is not a technical .I asked for the address from which the translation. I have not received a reply.

Sending support tickets won't help you, did you try to use their chat service and talk with one of their support managers in real time?I did it twice in the past, and they solved my issues within a few minutes.
Good luck

I tried several times, on different days

"Live Chat is currently unavailable.

Hi!
We are not online at this moment, you can Submit a Ticket and a member of our Customer Support team will be in contact with you as soon as they can! "

i will take it in consideration, they are robots via tickets



Yes, live chat is unavailable every time.

EDIT: try 9:30am EST

Live chat response


That's all

  >:(
Support robots

I have same situation. My bitcoin withdrawal completed 18 January 2017. I didn't received email with confirmation, so i didn't knew about it. On day 5 after requesting withdrawal i entered in my Payza account and saw that transaction completed 20 hours ago. But I have not received bitcoins on my wallet. The wallet is empty and no mention of this transaction in it.

I got in touch with the service of the support, but they have standard answers - that they handed my data to concern department.
I thought it was a small mistake and they will fix it quickly, but after reading this topic - now I'm very worried.

Date
1/18/2017 9:28:58 AM
Reference Number
08BB6-5F304-8BC22
Fee
$1.40 USD
Transaction type
Withdrawal
Name/Email
By Bitcoin
Current Status
Completed
Amount
$70.12 USD
Total Amount
$68.72 USD
Purchase Type
Other
Note
Bitcoin amount: 0.08273836 BTC, Bitcoin address: 34T3AgoMZBRAjLWJC3ZGuD5Jr2SBBWca7M

hello, I have been since january 11 sending tickets and still receiving support robots responses!, People with this issue still without their money, no ETA, no solutions, no money back, just support robots responses, What's left for the new issues.

Hello all,

I'm Lucas, from Payza. Our Bitcoin team is aware that there are multiple transaction that are not being confirmed within the Blockchain at the
moment, while some others are simply not being registered at all. Let me reassure everyone: your funds are safe. We're currently assessing the
situation and trying to find a fix. In the very near future, our team will reverse every Bitcoin transaction that did not go through and your funds
will be back in your Payza account, so you'll be able to initiate a new Bitcoin withdrawal if you so desire. From there, we'll work on permanently
eliminating the source of this problem. If you have any questions, I'll be here to answer them.

- Lucas

Thank you so much. Money returned to my Payza account.

Finally an official answer.

Thank you, money returned to my payza account.

Glad this one got solved and payza explained it, I been a long-term user of Payza from their previous brand name and it's always a great payment processor.. Can't wait for them to even evolve more "they are already offering bitcoins so they are doing it"

Everyone please stay away from that Indian site, a quick search online indicates they are scams. In fact, searching even this site one can clearly see "stoner" has a special interest in promoting this site for whatever reason as he is doing the same in other posts.

Also I have chosen to stay away from Payza simply due to the fact that many Hyip sites manage to somehow successfully use Payza as a payment form, shows me their security measures are very lax. Also I think Payza needs to look internally with what is going on here, seems as though an employee(s) may be initiating double spends. Contrary to popular belief double spends can be done, somewhat easily as well.

I did not get a refund.
I received an answer in 48 hours facebook

We're currently responding to questions in this thread! In addition, our Bitcoin team is currently working to resolve all problems.

i guess you really needed to post here since they did not reply sufficiently by any other way..

 :o

I thought they were from the United Kingdom.


https://www.payza.com/corporate


I hope they do not become scam, I need their services.


On ebay there are many scammers, but even so we will not accuse paypal

Many hyip sites use advcash and not for this we will accuse advcash.

Payza needs to solve the problems that are in this thread

Wait more time and after some time you can tell them that you will report that to police so they will be warned.If I am in your place and they scammed me for big money I would call police if I live in same country like Payza registered office and then I would find a expensive lawyer and send payza to judge and then ask for my money and penalty for wasting my time and money in their site.That I prefer only If you have money for waste on lawyer not reccomended for everybody because you can become more poor and they can only destroy you because everything is corrupted in world today and it will need big amount of time to decrease corruption.

Not Payza, Payza is in the UK and is a legitimate and regulated Payment processor regardless of the issues here,

TunerDude007 is replying to stoner's post:
https://bitcointalk.org/index.php?topic=1692318.msg17049178#msg17049178

@stoner is indirectly promoting https://btcindia.org which is the indian site under discussion.

Anyhow I still like Payza, used it from years and even though they had their downfalls they are much more competent than PayPal for example imo, and more merchant-friendly too.

understand. this leaves me more relaxed, I use payza for years and my bank account is linked to the payza.

"Please be informed that your bitcoin withdrawal transaction with reference number "-" shows reversed back to your Payza account as we were unable to proceed your withdrawal due to technical issue. I would request you to initiate the transaction again. I apologize for the inconvenience caused to you.

Thanks for your email and I hope you have a great day!

Best regards,"

It is finished today. Money returned to my payza account.