Bitcoin Forum

Alright, I didn't really want to do this but the BetOpen.co support is leaving me no choice.

The BetOpen.co staff just confiscated my entire balance of 5.97 BTC:

http://i63.tinypic.com/fvg20g.png

Apparently this happened because I won 21 out of 23 bets on a single day (March 26th) as you can see in the e-mail reply I got when I asked why my withdrawal was taking longer than usual:

http://i64.tinypic.com/kafpdc.png

A few days passed but I got no reply, as I'm quite sure no fraudulent activities took place I sent them a reminder and I got the following reply:

http://i67.tinypic.com/245xyqr.png

Again, there is no proof in their response that I somehow cheated, I simply got lucky that day, that's all.

I sent them an e-mail back that I was willing to compromise on their offer so that they could leave like 2 BTC in my account so I could continue gambling on their site, unfortunately they are not willing to do this:

http://i63.tinypic.com/23tjnee.png

I replied that the amount of 9 - 10 BTC is obviously wrong since they forgot to withdraw the stake from the winnings and that my winnings that day were actually a lot less:

http://i65.tinypic.com/dw54bp.png

They can take my winnings from that day so I can keep playing with the rest of my balance but they are no longer responding.

I really hope BetOpen will come up with a solution because I don't like going trough channels like this forum to solve an issue.

Player just "forgot" to mention that he got successfull withdrawals before. His account was flagged as fraudalent by our system and team, as an example was shown his performance during the day with winnings of 21 consecutive tickets with a chance of 0.00024% (percent) with the same bet types (yeah, just lucky). After this player started to "trade", wants to reset all winnings by the day (so admits that bets were fraudalent generally). Our policy as well as on any other sportsbook is suspension/closure of any account that is set as fraudalent. We just wanted to give this user the ability to continue playing honestly, so offered him not closing the account fully. After this he started to threatening by posting on this forum etc. Of course he lightened all as we are bad, and he is just honest lucky guy. But if you want you can check that absolutely all withdrawals of our players were payed, and this is the only case of complain of this kind.
We don't want to start some spamming discussion in this topic, as it is dedicated for news and updates about the platform, so we will not continue the discussion regarding this case, that's it.

Correct, you did pay the withdrawals I requested before you flagged my account. The total amount of my withdrawals was roughly the same as the amount I deposited in total.

However, you flagged my account for fraudulent activity, but you NEVER provided any proof at all. The reason I suggested you just reset my winnings from that day is because I unfortunately have some experience with bookmakers not willing to pay out because I won some money. I rather leave with something than nothing of course.

Imagine going to the casino and playing roulette and winning 20 consecutive spins in a row. And then all of a sudden the casino decides you are a fraud and takes all your winnings without providing any kind of proof.

I'm sorry but the only fraud here is you because you refuse to pay out a winner.

Edit:

Also, this is another reply where you simply refer to your ToS without providing any info. Life as a bookmaker must be easy. In case of a winner you simply take his funds and close the discussion...

So again, regarding mow case...

His account was flagged with fraud/suspicious activity, because on that day vulnerability were present on our website(it were fixed by dev team the day later). We can't provide the technical details of the issue (due to security reasons).
As an example of the outcome of this vulnerability for this user, we could show more detailed view on his bets.

2 days before the issue were active: Won - 7, Lost - 10
The day before : Won - 8, Lost - 7

On the day issue were active : WON - 21(same sport and bet type), Lost - 2. Probability - 0.00024%, which means average user will need to place same amount of bets for 416667 days (1141 years) to 100% achieve the same result

1 day after issue was fixed: Won - 3, Lost - 2
2 days after issue was fixed: Won - 1, Lost - 3.

After the investigation by the team, account status were set as fraudalent/taken advantage of the platform and by our T&Cs (and any other sporstbook) we should have just close it. But we decided to offer user the ability to play honestly by reseting the balance(our mistake). After this user starts to trade and threaten us by arguing on this forum. Of course here he says that we are bad and he were just super hugely "lucky" on the day of vulnerability happened.

By the way, user have also received 200mB bonus before and have successfully withdrawed more than he deposited.

Once again I have seen no proof that I actually cheated. You only mention some vulnerability that I used?

Please provide more info (via pm or email). Also, like I already suggested in my email, just take away my winnings from that day and return the other funds that were also in my account, which I won during other days were I supposedly didn't cheat using your so called vulnerabilities

Also, my account is now completely closed by BetOpen, meaning I have no possibilities to show the bets I placed and prove my innocence

The percentage is calculated correctly, i think you forgot that powerball lottery sells hundreds of millions of tickets before win happens, we don't operate such amounts.
You can see the basic tickets info on the last page, but more details will not give additional proof, because tickets info (like time) also were affected by the issue. Issue were related to server time zones, and gave ability to place pre-game bets during and after the game, that's all that we can safely disclose/show. We can't give backend/server details.
And we won't change the decision about this case. So i hope we stop meaningful discussion about it.
We're distributed globally.

Okay, so I placed bets during and after the games had ended? I highly doubt that I did that and even if I did it was not intentional.

Please show me the bets with timestamp which were wrong in your eyes.

This is violation of the rules, punished as described in T&Cs so intention doesn't matter.
As i said above, timestamps were also affected by the issue and weren't saved correctly. And we can not disclose backend/server info.

Haha okay, so you say I placed bets during and after the games but cannot back this up with any evidence. Sounds like a lot of bullshit to me to be honest.

Why will you not just reset my winnings from that day?

But there was NO fraudulent activity like I already told you.

You claim there is but cannot even provide any evidence and just come up with random facts

You still owe me at least 2 Bitcoin if you remove the winnings from that day.

Untill this is sorted out I will advice everybody to stay away from this site because they will refuse to pay any big winners

Any fraud usage is punished by closure of the account (and also you've used the fraudalent obtained coins to increase the balance more and counting them as fair), we just offered you ability to continue betting honestly by keeping account active, which you denied.

Lets stop the discussion, as said before we won't change our decision.
If we wanted just to keep your coins, we could block account without any explanations, discussions and chats here as other sportsbooks do. But you will never see any feedback like that from our users, your case is the only one with this kind of issue. So any blames to us about "scam" that were brought before are empty and unfair.

But we still need your full Bet history on all events to judge what has really happened.

Their explanation is not OK, but still if they provide full history we can judge if it is fair or not.

Hope your case get solved,

 

This is SICK.
Mind linking their official thread and the account under their control.

It's not completely your fault if their system is broken.Of course,you could have been a nice guy and told them about the glitches and got some bounty for it.But No,you choose to fuck them over which is none of my concerns.

Coming to the point,they shouldn't be holding your withdrawals because the reason they gave that is winning chances of only 0.00002 whatever doesn't exists which means site isn't completely fair.
They don't want you to win.They don't want their players to win.

Stay Away From Them.

Wow hold on! I never knew about the issue they were having regarding the time on their website until BetOpen told me about it today. I never cheated on their website, let's make that absolutely clear here !!

2 days before the issue were active: Won - 7, Lost - 10
The day before : Won - 8, Lost - 7

On the day issue were active : WON - 21(same sport and bet type), Lost - 2. Probability - 0.00024%, which means average user will need to place same amount of bets for 416667 days (1141 years) to 100% achieve the same result

1 day after issue was fixed: Won - 3, Lost - 2
2 days after issue was fixed: Won - 1, Lost - 3.

Not sure how you can conclude that I abused some exploit simply based on accusations from BetOpen. I asked them for proof but they have time and again failed to do so.

@chevas I think it is pretty clear that betopen will not provide any proof at all, they use the pretext of "security" to protect their supposed wrongdoings.

As an example of the outcome of this vulnerability for this user, we could show more detailed view on his bets.

2 days before the issue were active: Won - 7, Lost - 10
The day before : Won - 8, Lost - 7

On the day issue were active : WON - 21(same sport and bet type), Lost - 2. Probability - ~0.00024%, which means average user will need to place same amount of bets for 416667 days (1141 years) to 100% achieve the same result

1 day after: Won - 3, Lost - 2
after issue was fixed: Won - 1, Lost - 3.

Okay, so I placed bets during and after the games had ended? even if I did it was not intentional...

Though Cases of Server Time-stamp mis-synchronization is rare to happen but yet it do. I am sure OP exploited the Gambling platform , instead if he would had told them about the glitches then he would be rewarded additionally but he never did that and kept exploiting it as per the quote below shows the performance of Player before and after the glitch.

My offer to BetOpen is that they let me know the issue that they experienced , if correctly i can get it proved by my technical staff who operated servers in my company.

I never concluded anything , but if they proved it that it was a glitch at the time when you placed the bet then i ma sorry your accusation is nulled then.
Its just a matter of time , if they provide some sort of technical logs.

If a bookmaker is getting exploited, the bookie can kick the player out. They are not obligated to keep the player around for the next time he finds a glitch and takes another shot!

But user already has gotten winnings out, more than the deposits right? And the bonus.

I will take a good look later tonight at the image you posted BetOpen, but please provide all bets on that day with timestamp so I can better investigate what went wrong.

All bets I ever placed were pre-match, I don't do live betting.

I mostly bet basketball matches, any competition, spreads and totals.

I doubt I placed bets during or after the events has ended but if BetOpen would post my complete bet history I could verify

2 days before the issue were active: Won - 7, Lost - 10
The day before : Won - 8, Lost - 7

On the day issue were active : WON - 21(same sport and bet type), Lost - 2. Probability - 0.00024%, which means average user will need to place same amount of bets for 416667 days (1141 years) to 100% achieve the same result

1 day after issue was fixed: Won - 3, Lost - 2
2 days after issue was fixed: Won - 1, Lost - 3.

Win a bet 21x in a row is possible. In roulette you can win 48x in a row with simple chances.

How much was the chance to win for each of his bets?


Also you need to show us proof of your accusation? Your statement and his statement is contradictory. As you surely know, at a court you have to deliver proof if you want to confiscate the money of someone!

At satoshidice (now megadice) someone registered an account, placed the same day a $250 slot bet and won a x1215.92 multiplier jackpot of 303.73 BTC!

How much was the chance to win for each of his bets?

Hey,

Here's additional proofs of the time glitch being used by the player on 26.03.2017.

Example ticket details that shows time zone issue and bet is still available after the game starts abused by the player:
https://i.imgur.com/4jVeT8V.jpg

Also chat with support regarding the issue that shows that issue were present on that day:
https://i.imgur.com/s0jKw5B.jpg

Also, again, user performance during the day of the issue:


User comment regarding that he may done this "unintentionally":


Even if anyone abuses the platform issue once, not 'unintentionally' multiple times, his account would be suspended/closed as stated in T&Cs.
(If you robbing a bank and get caught on friday, you cant just give back stolen money on friday and walk away freely with other money, as an example  :))

And as mentioned above, OP got successfully withdrawed more than he deposited and also rewarded 200mB as bonus.

Okay, so I placed bets during and after the games had ended? even if I did it was not intentional...

Odds were ~1.8-1.9 on each selection.


Guys, here are ADDITIONAL history proofs of issue abused, with proofs that pre-game bets were made after the game started, check them out:

https://i.imgur.com/vsX6CgY.jpg

https://i.imgur.com/ROojKGy.jpg

https://i.imgur.com/S3vljwI.jpg

https://i.imgur.com/i1Dw2US.jpg

https://i.imgur.com/NgukcAo.jpg

https://i.imgur.com/bdJsgok.jpg

https://i.imgur.com/fvtG9MN.jpg

https://i.imgur.com/Dt3667D.jpg

Our T&Cs item that describes what must happen if any issue is abused even once:

BetOpen shall be entitled to close or suspend your account if:
- BetOpen considers that you have used the Website in a fraudulent manner or for illegal and/or unlawful or improper purposes;
- BetOpen considers that you have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of BetOpen or any of its customers or if your account is being used for the benefit of a third party;

So, to sum up provided proofs:

- Indirect evidences:
 Unusually perfect performance with very small possibility of the user on the day of issue present
 Proof provided that issue were really present on the discussed day
 User even agrees that he may abused issue:

- Direct evidences:
 Provided detailed history with highlighted timestamps that shows abuse
 Provided T&Cs statement with the punishment that should be executed even if advantage is taken once (here we have proofs of multiple abuse)

We hope provided proofs could help to clear our honest name from this wrong accusations and show that all our actions were fair, right and according to our rules that anyone could check on the site.

Alright, obviously I'm not fond of the final outcome and I think the whole situation could (and should) have been handled differently but I will accept your decision and close this accusation and remove the negative feedback on your account.

One final question though, does this mean I am completely banned from your website? Or is there any chance you can give me an opportunity to gamble on your site again?

Thank you.

Alright, obviously I'm not fond of the final outcome and I think the whole situation could (and should) have been handled differently but I will accept your decision and close this accusation and remove the negative feedback on your account.

One final question though, does this mean I am completely banned from your website? Or is there any chance you can give me an opportunity to gamble on your site again?

Thank you BetOpen, I really appreciate it!

Will you contact me via PM?

For me it seems like fraud from BetOpen. A basketball game lasts at least 48 minutes ( 4 quarters x 12 minutes ). And the bets got a timestamp, that is not after the end of a game. And the 26th of march was the day where the clocks were synchronized to daylight saving time. If i were the op, i wouldnt give it up.