Bitcoin Forum

Hi Forum,

A mistake led me to sending ETH to Yobit's ETC wallet address.  Has this happened to anyone before?

Here are a few things that struck me as odd about Yobit.

1. I searched ETH in the wallet search bar, but ETC still showed up.  I realize ETC's full name is Ethereum Classic, but most exchanges will only show Ethereum when you search for ETH

2.  You need one BTC satoshi in your account to participate in the chat box.

3. I reached out to support and it took nearly a week to get a response.  I hadn't realized until after their response that I sent ETH to an ETC wallet.  Instead of offering suggestions to resolve the issue, they sent a response saying I had sent ETH to an ETC wallet and that's why my funds are not showing.  They closed the ticket.

I reached out to Exodus support which is where I sent my ETH from and they said that the exchange has full control of those ETH funds and that it would be possible for them to recover and refund them for me.


I have sent a follow-up to Yobit support.  I don't plan to use their exchange anymore after this experience.  Does anyone have any suggestions or advice for how to deal with them in trying to get back my ETH?  I sent 7 ETH so it's about $700 worth of ETH as I write this.

Oh, and I know I screwed up. I accept responsibility for that. I'm just kinda fascinated actually that they operate the way they do.


Thanks!

Hen

I personally don't use yobit, I use poloniex for my trading. But at poloniex if you want to deposit a certain token you get a warning message that if you were to deposit a different coin it would be lost. Again I'm not sure if this applies to yobit as well but I think you might've lost your ETH.

Yeah I use Polo and Bittrex primarily, but I have a certain amount of funds that I use for more speculative tokens that are often on smaller exchanges.  Well, that was the idea at least.  Apparently, based on the analysis of the blockchain, Yobit has my ETH in their possession.  If I had sent it to a BTC address, it would be lost. But that's not the case with ETC.  The question now is whether Yobit will go about refunding it. 

I had found some other threads here where members talked about threatening to create a scam post or something to get Yobit to comply with an issue they were having. I'm not trying to go that route yet. I'll give them time. 

Agreed though. US-based exchanges like Polo and Bittrex are far better in most respects.

What did they tell you when you do a follow up? I don't see it in your post so I'm assuming they still haven't responded yet to you. I'm sorry but I didn't used yobit at all, I only trade in poloniex and so far I didn't encountered any issues. If they have your ETH funds then they should return it to you. I hope you get it back the soonest.

ETH Ethereum https://coinmarketcap.com/currencies/ethereum/ is the valid coin. The other might not feature an equal life line length, but expire instead. The real developers are on ETH.
BTW https://coinmarketcap.com/exchanges/yobit/ trades both Ethereum variants. Did nothing popped up inside anyone of your Yobit wallets, one by the name ETH other ETC ? You have two there.


Now I have to wager an educated guess: If Yobit created a fresh deposit address for explicitely your use, than they own a private key which could work on both chains, on ETH and on ETC chain? Doable to reimport into the other wallet manually?
I lack the knowledge how "parallel" both chains are operating by now. Before the fork all deposits had been on equal private keys.

don't use yobit for big coins lik ETH zcash or dash, i use yobit only for scam coin with low value, and always check whatever address you just sent your coins, always double check this, yobit ltely is becoming very scammy, and i don't trust it anymore, this story also show that their support is atrocious, cryptopia for instance, have a much better support, they respond very quickly and solve your problem fast

Thanks.

They haven't responded to my follow-up. I sent it today so it will probably be a week before I hear anything.

I don't have anything in my Yobit account.  That ETH transaction was the first time I was sending crypto to Yobit. I was planning on selling for bitcoin and then buy a low priced coin. 

They have both the address for the ETC and ETH wallets. I think they have control of the funds. I'm surprised they didn't immediately offer to return them once they told me of the mistake.  That would be the next logical step. Instead, they simply said the reason you don't have it is because you sent them to an ETC wallet address. They closed the ticket.  Very weird.  I've never interacted with an exchange  with that kind of customer service.

Got a very odd response from Yobit....

2017-05-05 16:57:41 dominikherzog
activate code
It's from our insurance fund, code created by admin - 


After the dash they put some code.  Does anyone know what this means?

You guys won't believe this.  Yobit gave me an activation code and then a link to enter it which had gave me the full amount of my ETH from their insurance fund.  WTF.  Problem solved. I truly can't believe it.

A really nice move from youbit, gz :)

Glad to hear about this outcome. Those codes are used on several platforms (BTCe on my memory does them, too) but I did not found the place where to redeem them. Been /en/yobicodes/ or similar.

Regarding their reputation..
They are listing each and every coin since it's their main bussiness model offering trade services for a small registration fee from coin developer. Of course that attracts a whole disarray of short lived projects. And a maintenance nightmare on keeping all wallets / blockchains in sync. Not to argue about the more shady coin devs who could publish backdoored wallet software that needs to be kept in a secure distance onto any serious deposit.
I am pricing that in. As a result, mostly spare money trades over there. Cant help it, that has become yobit's fate.

Awesome! I was feeling bad for you until I read you got your money back :)

Well you are a lucky bastard because usually what happens with Yobit is that you do something by mistake, you contact their support and they say nothing in return whilst new coins are getting listed every single day(shitcoins usually).

I guess it's because their search mechanism searches a part of the name of the coin, they're not the only ones that do it either - if you search up "ETH" on poloniex you'll get Tether, Ethereum classic and Ethereum.

Just take this as a lesson, don't do it again in future, you might not get a refund.

I've just done something similar. I accidentally sent TenX PAY tokens to my Ethereum wallet address at Yobit.

I'd just sent through some ETH to Yobit and got my tabs mixed up while using MEW to send some PAY tokens to Bittrex.  :o

I can see my PAY tokens in my Yobit Ethereum wallet, so I'm hoping they will have some way to send them back to my personal Ethereum wallet.

Just contacted their support, so fingers crossed.

You may consider those coins as gone forever. No chance of recovery, sorry for the losses.

I am cautiously optimistic. I've contacted Yobit support and will wait for their response.

They are an ERC20 token so anyone with the private key for the wallet can send them anywhere.

I'll keep this thread updated on the outcome.

It was satisfaction read this topic, because i made the same mistake :)
i hope the best :)

It has been almost a month and I still haven't even had a response to my ticket at Yobit. :(

Me too :(

Any news regarding yobit and tokens transfer ?

Wow, glad you have recovered your eth I mean refunded. This is a good publicity for Yobit, for several transaction that I encounter that they are very slow in processing claims. This is great for Yobit,  hope they improve their service.

Still nothing. Yobit support is non existent.

Same for me! Its two month zero response!  >:(

I did the same mistake on yobit. ,I tried to send my ETH from poloneix to my yobit ETC adress by mistake.  I asked both yobit admin with the nickname dominikherzog and support desk.
he replied as "Yobit generates a separate Ethereum and Ethereum Classic deposit addresses because of security requirements." without creating a solution. But on etherscan website I check my ETC wallet. On my ETC wallet there are 19 ETH is shown. So the transaction is verified. I can refund ETHs with ETC private key of yobit.
but they refuse to give it. And could not understand why?. I am following my ETHs on  etherscan. If I detect a transfer out of my control , I dont know what to do ? I hope they wont steal my ETHS.

dominikherzog previously help CryptoManiacHen, he does'nt want to help.

At least you got a response but sad they are doing nothing to help you send back your ETH.

I've still had zero response from support and they have now issued new ETH wallet addresses so my TenX PAY tokens aren't even associated with my account anymore.

i made the exact same mistake with bittrex a couple days ago, I have contacted their support and is waiting for a reply. Do u know of any instance where bittrex actually refunded the ethereum, I'm pretty depressed it was about half of my savings. ANY GUIDANCE IS HIGHLY APPRECIATED.

This happen to me today. I accidentally sent ethereum to my cct address. the support does not responding to my ticket.
hope i get what i lost.

Did anyone get their money back from Yobit after sending ETH to ETC?????


Seems like a scam to me as I made sure I was selecting ETH and not ETC but did not check the address of ETC. After transferring ETH from coinbase to ETH Yobit I waited for few hours and when I was comparing the address I found out it was ETC. But, I swear I selected ETH on yobit.

What are the ways to get my money back? Its around $340

any help would be appreciated.

^^^ Thats really interesing to read as I've had the EXACT same thing happen!

I just did the same mistake ;D

Valt can u update ?

You cannot recover tokens, but ETH/ETC is easily recoverable , YOBIT has the private key to do this quickly and as you can see the OP had the problem resolved, on the 17th of MAY 2017 , since then theres about 1000% more users and I feel the likely hood of my 0.95 being sent to me ETH account pretty slim, but quote this link like i have in your support ticket to show support.

you should report to admin of youbit firstly, then wait for few of days until admin reply your ticket submit, I think wait for 1-3 days

Yes, at least he recovered because there are many people who are complaining about the Yobit. It is good to contact the support before posting any negativity because it will damage the reputation of the Yobit.

Sounds like you have interest in "the Yobit"
https://imgur.com/a/c2PwX IS what happens to your text if you type "Will Yobit help if I sent ETC to ETH address"

I never heard of insurance fund on exchanges. It would be nice to have them. Even for a fee.
Or at least some warning message to prevent cases like this one.

Many has been complaining here that yobit don't answer complain and there support teams hardly answer people. I think you have do very serious mistake and you should pray for you ethereum to get refund or sell at yobit after they might have current the issues. I have been care when sending coins because of what happened to my friends last time.

No,they will hardly refund your ethereum because many exchanges don't refund if you send it to the wrong address and now the exchanges are also stated to mention that make sure that sending address in the same as your coin if it was wrong then it was result into the permanent loss.
But I think the OP need to lock this thread because the topic created almost a year ago so he may or may not received so no more discussion available to talk about this problem.

Your lucky they gave back your ETH , I read some of the thread that yobit had a bad support , i hope you learn your lesson always check before depositing.

Hi  'CryptoManiacHen'

I see your update in the blog
https://bitcointalk.org/index.php?topic=1902605.msg20750521

you said in the forum "  Yobit gave me an activation code and then a link to enter it which had gave me the full amount of my ETH from their insurance fund. "

I have same scenario, I send ETH from coinbase to ETC yobit wallter by mistake, it is nbeen 4 day they are not responding my ticket. I need your advice,

What I need to do? 
How long they took to solve your issue, 

please advise.

Sanders

Its been 221 days ago I deposited to wrong address, still no answer from support! :(

Hey

Same happened with me. I have sent some token but I did not knew that I need to convert this token first to send on yobit and they just disappeared. And it's been 2 months, I have not received any response from yobit. You are lucky enough that you have received a response. I think there is no chance to recover your ETH. If you found any please do share with me :-P BTW it's already written on every exchange if you send wrong payment to some other address you will lose your money. In this way they are on safer side.

You will never hear from their support. I have tried once to contact them, but I have just received a standard bot answer for several requests. But no real answer. Man unfortunately forget about your ether. You will never get it back... But you will know for future that this is not the best exchange to use.

Wow! That's a good thing that Yobit returned your money via insurance. That sounds so cool.

Yobit is seriously having customers relationship issues and this is sowing in all the conversation and thread that people has be open here concerned them.  I have tried to actually look at things from governments point of views and I conclude that this market and exchange actually need to be regulated before exchange like yobit will learn to do things write.

you can not completely blame them, because this is your own fault for sending ETH to an ETC address. it is clear that it will fail or be wasted. 7 ETH is not a small price. maybe in the future you have to be more careful again. you have to do something if you want to do something, because plunging into the cryptocurrency is full of great responsibilities and big risks

First time ever seeing and hearing, that yobit solved a problem. I was thinking their support never answers whatever you write to them. Man you are super lucky I have to tel ya

I did the same thing with 10 ETH and YoBit flat out told me they will never give it back to me:

https://bitcointalk.org/index.php?topic=4868465.msg43854288#msg43854288